Why does dealing with Lindens have to be so B@@#! hard

That should only happen if you were holding land through a group and do not remove the donation of tier to the group.

Rhaorth you miss the point - I am a basic account even if what you say is correct (and I think it was) they should not be charging a basic account - the tier and any land ownings should be automatically cancelled.

Technically, they shouldn't have allowed you to go down to Basic without nixing your tier contributions.

I had the same happen to me when I downgraded last year. I was only charged the once. I put in a ticket, got a doubletalk answer, but wasn't charged again. I never got the 5 bucks back though.

All those 5 bucks and 40 bucks add up and become an increasing blob of cream on Linden's cake - why should they fix it? Its money for nothing.

After reading this thread I looked at my SL Account & found out that I'm also being charged for land that I don't own anymore. I sold my land over a month ago & it shows that I have ZERO land holdings & yet they're still charging me $25 monthly for land I don't own.

I'm relatively new so I'm not sure what to do even after reading this thread. A friend told me that if you change from a Premium account to a Basic account that your character can be deleted. Is this true?

Some advice in a nutshell would be greatly appreciated.

An obvious reason could be that you are donating tier to a group and haven't cancelled that donation. Check what's entered in the "Land and L$" tab for your groups.

Then check what's written here: https://secure-web0.secondlife.com/account/landfees.php?lang=en

It seems that tiering down manually is no longer required.

No, that's not the case. We would, for example, have lost Brenda if that were the case and that's just unthinkable.

LOL. Actually, I did cancel my account shortly thereafter, but reinstated it about 3 weeks later.

No, going back to basic won't delete your account.

ah I know that, I thought you were saying that there should be no charge according to the data you showed up there

have you contacted billing?

as I said previously, no system is perfect and it will have it's bugs and hic cups.

Thank you Paola for your answers. I went to my Group Land page & checked & that showed zero on every group. So I went to the Land Use Fees page & even tho it showed that I owed zero land it showed a monthly charge of $25 for land I didn't own! So I changed the Update Tier section to zero on the lower half of that page & voila! - it changed my monthly land charge back down to zero - as it should be!

So apparently you DO have to sometimes change your tier manually. Now let's see if I get charged the land fee or not this coming month. Unfortunately I'm sure this is happening to a lot of people that don't check their charges.

Now to attempt to get my last month's land charge back that they shouldn't have taken. Yeah good luck huh? lol

land use fees page will show what you would be charged if you actually held that much land (did you check your account history to confirm you were actually charged?)

Not saying you were not, but sometimes folks confuse that land use fees as fees you are being charged as apposed to fees you would be charged.

If indeed your were wrongfully charged, contact the billing department and demand a refund.

Yes Rhaorth, I did check my Accounts History page & saw that I had been charged for the land (that I no longer owned). That's what drew my attention to the problem. But thank you.

Rhaorth - thanks for the interest and advice - talking to billing is like talking to peat moss and just about as effective (especially if you are a Basic Account) - but yes I have done so and the wheels are turning turning turning



Rhaorth are you talking logic or personal experience here?

Definetly a feature - donating tier is the same as owning land, Even if no land is owned, I got stung by that to the tune of about $200 USD a few months ago. live and learn.

I did contact billing, spoke to a person on the phone and i was directed to the "terms" ( no I did not save the link )

and there it was, the policy in writing..SL - 1 , Avacea - 0 .

I am talking personal experience. (I have had to deal with billing, but not for the same reason as outlined in this thread, as I was never charged for land I did not own or have contributed to a group)

I have had nothing but good experiences with LL and there help departments, be it billing, or live help, tech support, etc.

I guess I must be a rare one when it comes to having good results with LL and their support system.

(In almost 3 years I can only recall one time that live help was less than helpful, and that was because it was something beyond their control, but when I got the right dept, it was solved)

*shrug*

ah, then contact billing, if they give you a hard time, contact your credit company and tell them that you were wrongfully charged, (or if it was paypal, do it through there)

or by whatever means you made your payments that was wrongfully charged

the thing is though, they are saying they do not have any land donated to a group...

(which would be my guess, but they can see their account info, whereas we can not)

Fair comments Rhaorth

Zena Tiki - dared to start this thread - she challenged an unfair charge and removed her credit details - she was then removed from SL - Offered to be reinstated if she reinstalled her credit details - of course she wouldn't - who would, there was nothing to stop Lindens from keep charging the unfair charge (even though it is only US$5) - she offered to pay with lindens, but would need to get back into SL - catch 22.

Zena Tiki has lost her inventory (fortunately many frend has come to her aid and rebuilt a lot of it and shipped it to her new location).

She now lives on OSGrid with a growing number of other refugees from SL - and others.

OSGrid has no economy so most land is free, as are cloths and other object. Prim allowances on the whole are greater and giant prims can be built. It is pioneering country but getting better all the time.

Oh - I don't know how long it will be before Lindens Homeland Security find me out - I'm Zena's Alt.

So much for a fair playing field.

While you're still here, Zena, would you mind posting your comment to http://jira.secondlife.com/browse/MISC-1961

Yes, please visit and vote for that jira. This is a dangerous situation for anybody thinking of "fixing" inappropriate tier charges by removing their payment information (among other booby-traps built in to Premium membership).

Now, I'm wondering... if group tier contributions persist even when an account has downgraded to Basic... would it be possible to be Concierge level without even being Premium?

I recently had the same sort of problem. I noticed a monthly charge of an extra $40.00. I created a ticket and also updated my Update Tier section to get rid of the extra charge. Even though I was charged the $40.00 extra for last month, about a week after I started the ticket...LL did refund the $40.00 to my account balance.

Since you don't have to be Premium to own an Estate, yes.

Well yes. Of course I meant something vastly sleazier, based on group-owned Mainland.

Frankly - it is just plane robbery - If a group has an excess of tiers - those are payments into the group, not the Lindens ever expanding purse.

Those excess of tiers need to be accumulated or distributed to the group, not hoarded by Lindens.

Also, cummunications with accounts section don't need to mimic a great wall of boiled cabbage, as a friend of mine called them , would help.

He also lost around $50, but could never get it back.

I met him the otherday, in OSGrid - giggle

regards Zena Tiki