Rude salesman award...

Can anyone tell me if theres a group in world where I can name and shame bad salespeople and companies within sl....

Im furious at the treatment meted out by a 'salsperson' at a certain well know car, plane and boat company today and would dearly love other potential customers away.. personally I wish the roman gods after one of whom this company is named would shower their displeasure on this 'shower' on my behalf.

And I really think sl (as does r/l in fact) needs a few schools which reaffirm the old addage 'the customer is always right'.

Arrogance seems to be inbred among some sellers in s/l.

Yeah sometimes it can be a bear dealing with a bad merchant or unsavory character. I too have had people who are just plain rude or obnoxious who I've asked for assistance.

On the other hand as a merchant I've also ran into people who were customers who were rude or obnoxious. Those prescribing to the mindset that the customer is always right and you should just say sorry and assist them are free to feel that way.. TO me I tend to mirror the way one treats me. Not all the time but sometimes. If someones acting a fool or being rude there is no reason for me to just drop everything and cater to their demands. People can be civil in this world and be polite. I find it carries more weight and you get things done easier when you approach someone more pleasantly.

I do completely understand your view... But... I find that a group like this could become another BBB in SL like there was a couple years ago.

In the end it was ran by friends who supported each other and sometimes inevitably would make claims on a website about companies that may or may not actually have bad services. They would take claims from people whether they were bogus or not and blog about the experience. They would let the person being accused know about the accusations and they would inform them that they could defend themselves if they wanted to. But none the less they would post all of the claims anyway.

I really found it to be unethical and an obvious slant towards their own businesses or the businesses of others who were friends or similar.

I guess what I'm getting at is that its a very easily abused type of group to have, which boarders at many times on slander, or libel. Slander obviously when said in voice and libel when written blah blah blah etc...

I think the best thing you could do in those situations is, chalk it up to experience. If anything of course let your close friends know but to start a group just allows another form of griefing towards merchants to possibly take place. False accusations are unnecessary and when it comes to telling a large group of people about how bad someone is, its really a he said she said thing. I don't think its appropriate to put someones business on the chopping block based on just the word of someone else or their personal experience. No one really knows what takes place behind closed doors so to speak. Even if chat logs are taken into consideration, those can all easily be doctored. Its happend to me. Did I care? Not really it just let me know how unprofessional the guy actually was. And it reiterated the fact that I was right to begin with. Sometimes thats what really counts in the end. Doesn't matter what other people think its what you know to be true.

Well that shop lost my custom... but to be told I was complaining because I didnt actually have the money to spend...

and that the 'salesperson' preferred customers who spent rather than asked questions...while I was praising the items Id seen...


believe me I wouldnt have publiscised the incident to be berated as an awkward customer.

I agree, word of mouth is best. Withot a regulatory mechanism, groups like this tend to become blacklists. But thanks for the clue. I know what merchant you mean.

I think they should tak a-poll-on bad companies and reps in sl

If it was only one particular salesperson that was rude, perhaps a note with details of how you were treated, sent to the actual owner of the business concerned would be the best course. Then, depending on the response, you'll know whether they take customer service seriously or not and can boycott them in future if necessary. It -might- be that the owner would be very annoyed to know his business was being shown in such a bad light by an employee.

--
Aes

incidentally my shopping list was to have read something like this -

2 jet skis

2 land rovers

a couple of dune buggies

a couple of quad bikes

a one man hovercraft

and a vintage car I was praising this morning

(partridges in pear trees didnt seem to be available)

of course the saleswoman in question didnt think I had the cash to spend on those

Mind you bearing in mind these stories about forthcoming script allowance pruning one wonders if theyd have worked anyway....

Partly, I agree, because treating people with courtesy and respect has become a rarity, in my inworld-experience. But as someone who works retail in RL, trust me - the times when the customer is actually right can be counted on one hand.

Its been done but according to the salesperson in question she's friends with the owner..she was as good as challenging me to contact him...


.....before I muted her....

Sounds like they're following the business model of some RL dealers in high-end vehicles. If you don't look like you have the money to spend, or you're silly enough to admit that you don't, or otherwise let on that you're just kicking tires, they won't even give you the time of day. Some people just don't operate on the principle that everyone who walks in the door is a potential customer.

the items in the shop look excellent... the treatment I got sent me right out of the door

maybe I should fly in there with one of the three giant and HIGHLY expensive battle cruisers I own and blast 'em with it's weaponry ...

I'd be very insulted if they thought I didn't look like I could scrape up $3 for a prim car.

As far as the customer always being right... no.

LMAO Perfect.

I've yet to run across anyone who has been rude to me with regards to product
questions or inquiries. In very 'few' cases.....I got no response, so I simply moved on. I don't waste time with complaints if I don't even get the courtesy of a reply to begin with. But in a situation like you just described......I'd move on too. I've worked with the public al my life.....in varying degrees of customer service......and I know proper etiquette and how to be uber diplomatic (even when the customer is wrong and being unreasonable.....I was always able to become their best bud by the end of the discussion)

But.....IRL, as a customer....I have foud very few cases where solid proper customer service is applied. I am far from a complainer......but I have still come across some amazingly inept sales and service people. It blows my mind every time. In SL, I'm happy to say.....I actually have had a very positive experience thus far with creators and sales people. But yeah.....a Better Business Bureau or a Consumer Reports group might be in order for us.

This was just a salesperson working on behalf of the creator? Perhaps bring it up with the creator as they might not be aware of the poor service being offered by their employee? (oops just read the other comment .. salesperson could have just been calling your bluff??) I'd also be a bit careful with naming and shaming so as not to violate the TOS on any LL run sites if you do stuff like copy paste chat. I don't think you actually bought anything because of your experience but I think you might be able to still make comments about someone's products if they happen to have a Xstreet storefront.

send me an IM with the name of the shop please.

take out a classified ad...
cut a special little 16m searchable plot and dedicate it to them...
post a creatively fashioned pick in your profile...

*Really* should be an SL BBB

or consumers group

This helps prove it.

How about shoddy landlords, too? (No I don't mean any that I've encountered)

its been tried.
it was gamed.

What if LL ran it?

*ducks*

yeah right
just envision it...

The reason naming isnt allowed here is for very good reason.

People have this habit of believing stories without even hearing the other side of it and without even knowing or ever dealing with either of the people involved.

We have all had good and bad experiences dealing with others in SL, if after doing so we then wish to try to ruin them by slagging them off in forums or "fly in there with one of the three giant and HIGHLY expensive battle cruisers I own and blast 'em with it's weaponry", does this not say more about us than about them?

lol if I was allowed to print the log I most definately would in fact Id relish it (although I supsect you'd probably accuse me of faking them) ...and all my comment about the cruisers and your response suggests I have a sense of humour while you dont....

I was in a certain major hair store, been there all of 2 seconds when a "sales advisor" approached me and asked if she could help. I said no thanks, I'd rather look round first. She then said "Do you even have any L$?"

I tp-d away and will never return.

They don't do hair in my colour anyway.

must be contagious Lewis a lot of hair shops charge way too much....

While I've no reason to suspect Maelstrom of lying, I've no compelling reason to take his report of events as truth either. The company in question might have no idea he's making this complaint, and therefore have no way to reply with their side. One reason why you don't name names here, and a reason why blacklists can be abused.

This place lost his custom, and maybe that of a few people he knows. Looking at his shopping list, that was a big chunk of business, although hardly crippling. His praise, and the fact he was shopping there suggests they at least stock a high-quality product.

If this salesperson continues to work there and handle customers so badly, they could end up with all the problems they deserve. As many SL businesses manage perfectly well without salespeople, this might not be a problem for them. This person might not be around often enough to spoil the company's reputation. The customer is always right... until they prove otherwise. Quite often the customer is an idiot, an asshole or a time-waster. Often all three. The sales staff should remain polite though, even when showing a customer the door.



I wouldn't suspect you of faking them, although I'd have to consider the possibility. Here's a snippet from an argument I had with an shopkeeper just recently:

[15:27] Kelli May: I wish to make a complaint!
[15:27] *owner*: Sorry, we're closin' for lunch...!
[15:27] Kelli May: Never mind that, my lad. I wish to complain about this parrot, what I purchased not half an hour ago from this very boutique
[15:28] *owner*: Oh yes, the, ah, the Norwegian Blue... What's, ah... W-what's wrong with it?
[15:29] Kelli May: I'll tell you what's wrong with it, my lad. It's dead, that's what's wrong with it
[15:29] *owner*: No, no, 'e's ah... he's resting
[15:29] Kelli May: Look, matey, I know a dead parrot when I see one, and I'm looking at one right now

Shocking service, he went on to offer me a slug as a replacement.