changing address registered with LL

After reading Belle's experience, I'm not sure whether to laugh or to roll my eyes in desperation. Probably both. Yet another example of the quaintly unique understanding LL has of what constitutes 'customer support'.

Voted!

Voted!

Thanks for the votes guys

as previously mentioned by a another poster, even my bank lets me change my address online.

I feel we should have the ability to change our info ourselves, including our address if we so desire.

Sure, right now, it might not be an issue, but with the upcoming changes in the pipeline, god only knows what they will want us to do and have correct on our accounts.

I refuse to send them a copy of my credit card bill (utilities not in my name) to change my address. That is just plain dumb.

Why on earth would they be worried about it being a security issue, when they said...
"Not strictly no. There wouldn't be a need for a rush to get it updated."
If there is no rush, why the hyped up security reason?

Please folks reading this, if you have not voted for this, please vote now.

I had it set to major, someone changed it to normal (I personally feel it is a major thing, especially with the unknowns around the corner) but I am not going to change it back and start a war with someone over a silly choice of major or normal setting.

Just wanted to say my piece as to where I stand on this issue is all.

Yes, I changed it to "normal priority" because there are very strict definitions for Jira issues. While it may be a "major issue for you" (meaning "significant" it doesn't meet the actual rules that the lindens defined for the "major" priority.

This is the problem with Linden Lab's useage of "common terms" to define things. Another example is the "nice to have".. after all, isn't every feature request "nice to have"? But this speaks to a deeper problem that Linden Lab has, trying to redefine the language as they go. (have you noticed that they are trying to redefine the term "AO" to now mean "Adult Only"?)

I definitely agree with you that this feature is needed.. and I also agree that it is "of significant importance".. but since there are workarounds available, and the issue doesn't cause any crashes, it's just not "Major" priority. And I would argue that feature requests that can't be worked around and actually solve crashes.. are more important to fix, wouldn't you?

There was definitely nothing personal behind the change. I want it to be fixed too.. but Linden Lab will only treat the issue as serious if we colour inside the lines.

Note that deleting your payment info and re-entering it with updated address data may leave you with NO payment info on file, if the LL balky system for approving payment methods burps wrong, and you don't happen to have 2 or 3 other payment methods you can try...

PLEASE, we need to be able to update the address data, as well as ALL the rest of the personal info, without killing the payment info!

Bill Taylor moves across town. His only credit card is good for another year. Why delete and reinstate the same card? What happens if the card isn't accepted this time, because his last check to the credit card company hasn't been credited yet, and he happens to be over his credit limit this week?

Mrs Monica Taylor gets a divorce, and wants to go back to being MS Monica Freebird, and list her new townhouse address instead of her ex-husband's home...

MS Sally Rally gets married and wants to change her address and name, reflecting that she is now Mrs Sally Gotrocks, and lives in the fanciest neighborhood in LA.

Mr Timothy Shea got a sex change, and is henceforth MS Sasha Shay...

Any of the above created their account on a lark with false info and got away with it, and wants to clean up their act and enter accurate and correct data...

... which may only be available in local language. Ever tried to decipher a water bill printed in cyrillic?

So ask for confirmation by e-mail? Not secure, you say, because the e-mail address may be changed w/o the need to confirm, too.

Bottom line: Account holder data maintenance is broken in so many ways, it's hard to find a place to start describing it.

Question: Why does my online broker, where data integrity is *slightly* more relevant than in SL, allow online updating while LL, in their zeal of user protectiveness, don't?

Winter I know why you changed it and I am not disagreeing with the reason for changing it.
I simply wanted to state that for me, it is a major issue, even if the definitions on the jira do not agree with me.

And if I had changed it back to major because I feel it is major, you would have gone and changed it back to normal, which is why I said I did not want to get into a war with someone over a simple priority setting.

I did not take it personally.

I just wanted folks to know that it is a major issue for me, even though the priority setting is set at normal.
(not everyone reads the comments part, so I wanted it known I did not set it to normal, that I really feel it is major, especially with the unknowns around the corner)

here is a what if...
what if, when they do the changes for adult, they do end up merging the teen grid, and we, as adults need to verify ourselves, which includes matching our verification with our address on the account. Yet at this point we are not able to just go and make changes that we should be able to make, my gosh it is not rocket science here.

and if the above were to happen, it could cause a back up on the billing customer service, could cause people to be unable to verify their account, and god only knows what else it could mess up...

yes those are "could bes" but with LL it is the could bes that scare me

this is strange isn't it?
they will not let us change our address, yet they will allow us to change the email.

how much you wanna bet they ask what is the email on file when you call to change the address?

I hesitate to call because I do not want my account screwed up by some incompetent CSR who doesn't know what they are doing (and it happens, in every business)

Since "Identity Confirmation" is (probably the most popular) reason to have an account frozen, well I think it'd be great if there was actually a place to enter that info. I voted at full force.

Verifying by email address probably wouldn't work either. I changed mine probably two years ago and still get mail sent to the old one.