Lost Inventory, & free/Basic users

I see a number of posts on here about Inventory loss.

However, if you are a free/Basic account (I joined 2/18/08 & am still at Basic right now), if you lose items (I have), Linden cares not the slightest bit. You can't submit a ticket about it. Even though Basic users support the Linden economy. I buy items, I rent land, I donate to regions I care about.

Linden DOES want tickets from Premium members, because at the least it helps them track down bugs that affect everyone. Why don't they accept the same troubleshooting data from Basic users?

Fine, I spend real $ at Linden, but since I'm Basic, I'm a 3rd class citizen and my US$ are value-less, & they will make no attempt to help me get back my items. Ok. But why not at least take a report so you can fix the bug which is throwing away my money? Of course, the more of my money that Linden throws away, the sooner I leave Second Life.

If you agree that Linden should accept "Inventory missing" tickets from Basic users, please vote for the feature request I put in at Linden, here:
http://jira.secondlife.com/browse/WEB-532

Just out of curiosity, how does stuff missing in Inventory display? Like, you're missing the right shoe from a set? The skirt from an outfit? I've never (knock wood) lost anything out of my Inventory.

Inventory: Complete recovery steps and information about perceived loss

This article contains a list of steps you can take in order to retrieve lost inventory. While some of the steps presented may not appear to be relevant to your type of inventory loss, you should read through the entire article and follow all applicable steps. None of the procedures here can damage your inventory, so when in doubt, try them all!

COMMON SOLUTIONS
Clearing Second Life's cache

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. If this cache becomes corrupted or your Viewer did not completely fetch your inventory, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you clear Second Life's cache:

1. Go to Edit > Preferences on the menu bar
2. Click the Network tab
3. Click the Clear Cache button
4. Exit Second Life
5. Log back into Second Life
6. Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.


Object Missing From Database Error Message

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait two hours, clear your cache as described above, log out and then log back in and look in your Inventory Window to see if the object has reappeared.

Region issues

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

1. Go to Edit > Preferences on the menu bar
2. Click the General tab
3. Turn on the option Show Start Location on Login Screen
4. Exit Second Life
5. Launch Second Life, but don't connect yet
6. Enter Sandbox Newcomb, or another known Region name, into Start Location
7. Click Connect

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

PERCEIVED INVENTORY LOSS

Sometimes it may only appear that you have lost part of your inventory, because outside forces can prevent Second Life from displaying your inventory properly. Remember that the common solutions and search techniques covered in this article can often solve a case of perceived inventory loss!

Connectivity problems

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life's servers. Wireless and satellite connections are unsupported for this reason, and other forms of internet connectivity may yield similar results.

Alternately, there may be a temporary problem with Second Life or your connection to the Internet itself. If the lists of items in your Inventory usually loads without incident, temporary inventory loss may resolve within 24 hours. In addition, clear your cache as described in Clearing Second Life's Cache, log out, and then log back in to see if your items have reappeared in your Inventory window.

Inventory Item Count

The item count in your Inventory window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes, it does not necessarily mean that you have lost or gained any inventory items. If you notice that the number has dropped significantly and the Viewer has finished fetching your items, then try clearing Second Life's cache as described in Clearing Second Life's Cache. Log out, then log back in to see if your items have reappeared.

Note: Linden Lab does not have the ability to restore or replace lost items that can't be restored using the steps in this article. We also cannot reimburse you for any lost inventory

I've had things go missing during upgrades and later return but nothing missing completely either. Why do I get the feeling like missing = lost somewhere in inventory.

I'm a Basic user, and actually I don't agree. I think it is perfectly reasonable for LL to only deliver meaningful support to customers who pay them directly.

I've had things go missing during upgrades and later return but nothing missing completely either. Why do I get the feeling like missing = lost somewhere in inventory.

Just out of curiosity, how does stuff missing in Inventory display? Like, you're missing the right shoe from a set? The skirt from an outfit? I've never (knock wood) lost anything out of my Inventory.

My friend lost a lot of inventory as a SIM owner , and there was nothing LL could do.

Your money isn't valueless but clearly you are not as invested as someone who take the extra few steps to pay into the system.

The gripe about not being able to help them fix bugs is valid. It is illogical that they cannot get bug information from the largest class of members and purport to think that they can fix the system.

Yup, and when reading Ann's quote above from the KB, I realize that I have seen some of these error messages, but the stuff always, and I mean ALWAYS comes back after a while.

I'm sure I speak for all Premium members when I express our hopes that the OP's inventory will recover. And I hope the OP will forgive us if we don't appear as sympathetic as one might wish. It's not that we don't care, exactly, but... once one is settled in the high-backed soft leather chairs here in the muted lighting of the club library, with the perfect vintage port to compliment the cigars, it can be rather a burden to find empathy for those less comfortably well-off.

I'm sure I speak for all Premium members when I express our hopes that the OP's inventory will recover. And I hope the OP will forgive us if we don't appear as sympathetic as one might wish. It's not that we don't care, exactly, but... once one is settled in the high-backed soft leather chairs here in the muted lighting of the club library, with the perfect vintage port to compliment the cigars, it can be rather a burden to find empathy for those less comfortably well-off.

LL does not refuse to take information on bugs from Basic accounts. You do it via Jira, which you seem comfortable using