Is this Right or Wrong? IP banned

The point here is that someone was banned on the strength of being reported as underage by another resident. Anyone can AR anybody else in SL for any kind of perceived or invented abuse, just because they feel like it. People should be given more of a chance to reply before being banned.

I got mistaken for a land griefer once and banned from a piece of land. The owner could have gone on to AR me in the belief that I'd done something that had been actually done by someone else. That could presumably have meant me being banned from SL.

It's ironic that it's so easy for anyone, even if underage, to join SL as a basic account, yet the effect on an innocent victim of someone else's malice is so great.

My sympathies are with the OP and their family.

This situation sounds absolutely ridiculous. A malicious and pathetic ARing results in people being banned without any investigation beforehand. Insanity.

Hope you get it sorted.

Peace

I totally agree. I am really getting tired of no reply from them about this. Nothing is being done about it as far as I can tell.. grrrrrr I am so angry !!!!!!

Thankyou

WOW we still havent heard anything at all !!!!! THis is horrible. I have sent private messages to some lindens and no reply from then either. I guess they dont care about people that have businesses and spend money in sl , only about the ones that lie and cheat .. very sad here

Wow... nice customer service there LL...

PLEASE HELP people who appear to have been victims of mistaken or malicious AR's. PLEASE!

I'm a great supporter of LL, I don't usually criticise them. In general I'm very happy with what they've given us. But we residents need to have a channel left open to appeal if we genuinely feel we've been banned unfairly.

Agreed.

They must have some kind of appeals process... musn't they?

I don't believe this is true in the US, either. In most cases, you have to pay extra for a static IP address -- you have to do this if you want to host a service on the internet, and most broadband accounts don't have them.

I suggest you turn off your modem (the thing closest to the cable that brings your internet connection in, be it coax cable or DSL line or whatever) for as long as you can stand -- several hours at least, and ideally overnight.

Chances are you'll get a new IP address in the morning.

Meanwhile, visit a public library or any WIFI access site (e.g., Internet cafe) and log in to your account, take care of business.

The only way this can possibly work is if the MAC address is passed as *data* as part of the gaming protocol. If this is the case, it wouldn't be hard to build a client that passes a fake MAC address. There are other easy ways to get around it as well, so it's not a terribly worthwhile thing to bother with.

Also not true here in the US -- most broadband ISPs assign addresses dynamicall and charge extra for static addresses if they are even offered. (Static addresses also usually come with a TOS that allows operation of servers, probably a bigger reason for the extra charge than any administrative overhead for the address.) However, the addresses tend to change slowly (perhaps one change every few months); your address typically only changes if the ISP repartitions the broadband network (that is, breaks a town into more segments to add capacity) or replaces the equipment that serves as the DHCP server.

Are you sure you did it the right way? For example, did you change your router's IP address or your computer's? Did you give the old lease time to expire? (You should be able to log into your router to see the "DHCP lease" time.)

You shouldn't ask your daughter to abandon her improperly banned account. She can make an alt for now, but she should get her old one back.

Furthermore, you should demand to file a complaint against the person who inaccurately reported your daughter as being underage. Frankly, they should get banned until they can prove that their mistake was an honest and reasonable one!

Of course, LL needs a better process for handling these claims. But they won't unless enough incorrectly banned accounts cause them enough hassle to make it worth their while.

No, but everyone "shoud" have a goverment issued ID card.. A passport is a legal document and "should" be allowed.
I assume you needed some form of ID to get that anyway?

Or at least a ID card....

I wouldn't say "most". Comcast uses static. I have had the same IP for over 4 years now.

EDIT: nevermind, guess not... Just had the same dynamic address for years it seems...

Hello, Here we are yet another day and still no replys from the lindens on this problem. Another ticket, another PM and still nothing. Noone has read my Private messages, noone is working on our situation and now I am beyond mad.

If I want to pay them $10 a month I can speak to live help !!! I have thought about it trust me but at this point I dont know why I should give anything more if this is the way we are going to be treated and to be honest live help will probally tell me the same thing as the people on the phone.. We cant help you in this department , put in a ticket and they will get right on it ..

COME ON LINDEN LAB GET ON IT !!!!!!!

As you can tell I am really upset with this, not only because we cant get in but because of how they are dealing with it. LIke I said before... a person complains with bull crap information and instantly everything is gone, but I complain with truth and it takes forever, WOW second life is getting to be like Real Life where the liars get it all and the honest people get screwed.

I love Second life, Second life is where I met my husband 2 years ago when my real life was nothing, I lived only to exist and couldnt see a light at the end of the tunnel. Then I met Krygor in the game and each day became easy to deal with. We married in the game, fell in love and both needed to meet. He came all the way across the ocean to meet me and it was fantastic and we both felt the same feelins inside for each other. We are now together in both worlds so I am very happy that we found second life as if not we wouldnt have ever met.

I am really shocked at the way we are being treated here, I am really shocked that nothing is being done and after hours and hours and hours of trying to get this fixed and totally being ignorned by them I am very sad.

Thankyou to all of you for the support that you have given to krygor and myself during this and all of your advice.

Jacama Zeme

Yes the appeals process is put in a ticket and wait !! The question is how many days , hours , minutes do we have to wait? I thought it would be fixed by now or at least a email saying goodbye .. I mean come on , dont we at least deserve the right to talk to someone or hear something? I guess they are to busy to get to the people falsly accused but have time to hit the little ban button , but then again it is easier to click that little button then to look into things and find out what is really going on , maybe I can get a job there , I know how to push buttons heheh

still nothing

As I and others have said, it's so easy for someone to wrongfully report another resident for being under age. They don't even need to know that person, they could pick someone at random.

So, I think that rather than a ban, if someone is reported for being under-age they should be suspended until they can verify their age. Any accounts at the same IP that can't be verified would be deleted.

But, further to that, I suggest that anyone who REPORTS another resident for being under-age should also have to verify their own age unless they've already done so.

At the moment we have the situation where a 14-year old can join SL (against TOS) as a basic account and in their first hour of membership they can pick at random another resident, who might be a Premium with 3 years' experience in SL, and maliciously report them as under-age.

Odds are that everyone on your street has been banned too. IP bans are funny like that. The whole of Brazil are banned from NASA's website, for example.

You can create a static IP address yourself in about two minutes at no cost. There are plenty of tutorials around on how to do it, but personally I've never seen any benefit in it. My IP seems to change daily, which makes vandalising wikipedia pages so much easier.

Just to let you all know that have been so very supportive of us on here that I have started another topic called .. WHAT IS CUSTOMER SERVICE? on here.. we have now begun a crusade to get us back in... Please join in if you want to thanks all

Its lucky for the girl that reported your daughter that you are not vengeful and report her for being underage

Yes very lucky Revenge is a very nasty thing and it gets you no where but hurting others and eventually hurts yourself. I am angry with her for doing this yes , Jealousy is a bad thing and can cause alot of harm to innocent people. Now I will admit that I do get jealous when my guy is talking to other women hehe as he is mine but I would never ever put in a complaint . We have all thought we was in love on sl, only to have a cuter avi turn up and the guy leaves, this is the way it is. But dont be so darn childish and do what she has done to my family. Its really stupid.

Fraid your incorrect there, the reason you have had the same IP for that long, is your one of many whom luck out and when there lease expires every few days or so, the IP you had wasn't swiped up by someone else.

I used to work for them, is how I know.

Also to change your IP with pretty much any ISP, if you have a router, ie the typical Linksys, Dlink, Netgear, Belkin, of those, I know work, have the option for MAC address cloning, pretty simple to do, and in some cases is needed to even get the router to work with the cable/DSL modem.

Also, LL does get your MAC address every single time you login to SL. As well as the Primary partition id.

Why doesn't it get used when they get someone they really need to ban? Simply because that someone is prolly already providing "false" hardware information.

So overall if you piss someone off bad enough, you'll end up dealing with wave after wave of alts as long as LL remains open source and accounts are free to create.