Paypal

i`m getting fed up with LL`s attitude with all this crap

friend of mine has his account suspended out of the blue and after digging around, we found out he had a negative balance

as he uses paypal to pay for stuff, his paypal works
when LL billed him, ofcourse it didn`t work

so we`re a few months further with paypal issues and now they won`t accept even USD balance increases trough paypal
he tried to sell some L$ trough the site and was denied aswell so can`t even help him out by sending enough L$ for him to sell and get a positive balance again

this is beyond a joke now and i`m actually starting to think of actually ditching everything i have and go back to a freebie account as we`re being treated like morons

"negative balance? no problem! we`ll disable ur account without letting u know ur in dept or got closed."

no email when u go into negative so u have time to fix it with L$ sales trough the SLE, nada, just silence and account closed

no wonder the grid is faling apart, land sales are crap and economic is slowing down as no one can ^@%$%^ PAY!!!

and why in hell don`t we have an USD transfer option in the website???

read again, this has nothing to do with paypal

u can`t pay LL with paypal anymore
u do not get an reminder when ur USD balance goes negative
if u have no CC, u can`t pay LL trough paypal OR unable to sell L$ to bring balance back to normal as ur account is disabled

Are you sure he didn't get an e-mail and just not realize it? Maybe a overactive spam filter or something. I owed $0.01 on my account and I got a failure to bill with my paypal account. The problem was with the agreement, it was not set high enough to cover all I spent that month. Here is a copy of what I got less than a month ago:

"Please review your Second Life membership and billing information, and make sure everything is up-to-date. Some of the more common mistakes are:

* Your credit card may have been declined for insufficient funds.
* Your credit card may be expired.
* You may have entered an incorrect expiration date for your credit card.
* Your billing address may not match the address on your credit card.

If you are using Paypal, check your Paypal account's verification and backing. Your Paypal account must be verified and backed by a funding source other than a credit card. (We are unable to accept Paypal accounts backed by credit cards.) Make sure the Merchant Agreement with Linden Lab is current, and make sure you haven't exceeded your Paypal transfer limits.

If everything looks correct, you may want to contact your credit card issuer (or Paypal as appropriate) to identify the problem.

Don't worry; this billing failure will not prevent you from logging on with your Second Life account. We will simply try to bill your overdue balance again the next day. If we are unable to collect the amount due within seven (7) days, your account will be suspended pending payment for an additional thirty (30) days. During that time, you will not be able to log in to Second Life. Failure to resolve this billing issue by the end of the probation period may result in the cancellation of your account. If you have verified the accuracy of your billing information, and are not aware of other outstanding issues that would prevent billing, please contact us through the support portal."

nope, not the problem and he didn`t get any warning

he tried to increase his credit with paypal several times and each time it errored so he just can`t pay LL trough paypal
he isn`t alone with this problem

Did he place a ticket in? Has he tried to call billing?

no phone support and open ticket wich will go as fast as a snale doing the marathon

Uh, so no?

Submit a ticket, and then call.

From the main portal page:If you have an issue with your account (non-technical, billing/password/etc), you can call our Billing team at: toll-free (US/Canada) 800-294-1067 or long-distance (not free) 703-286-6277. They're available 9AM - 6PM PST, Monday - Friday

Ummmm, my PayPal works fine. I bought some L$ about half an hour ago. I don;t mean that in an "I'm okay so stuff you" kind of way. What I mean is that if it works for me, and it works for thousands of others, then clearly the minority who have a problem are doing something wrong. In SL terms, it's almost unheard of for a problem to affect a minority of users - it either effects most people or it doesn't exist. I suggest your friend cancel his payment agreement through the PayPal website and re-establish it from scratch.

Are you absolutely certain this paypal account has Verified status? It needs to for LL to accept it.

With paypal you have to have a CC# on file with paypal or LL wont let you use it dumb as hell they are missing out on a lot of people but LL has never been that smark lol
Have you friend get a visa/mastercar debit card if they can DONT give the # to LL give it to paypal then everything should be fine..more or less.

Examples like this show LL really has crappy CS
O and no they dont tell you you just get to find out the hard way

I don't know if Paypal does this in all countries...but in U.S. they have a debit card you can get and then use that as the CC at LL. I know many have had success using that as the way to utilize Paypal as opposed to the standard way. Again, I don't know if Paypal debit cards are available in other countries though.

(Also, regardless of this option...I totally hear you on the frustration!)

Not quite true. I don't have a credit card on my paypal. All you need is to have "Verified" status. Having a credit card on file is one of two ways to get Verified status. For many, it is the easiest way, but it is not the only way. LL have no way of knowing if you have a credit card registered with paypal, they only know whether or not you have Verified status.

but the land line phone call(s), and I will be doing that today. Re did the Paypal last month just for SL, (only SL has this had to be done for BTW with us spending far more & through other Paypal outlets each month without ever having to do it once) and still the same issue this month, only with SL billing, not when I purchase L$, I can buy and have as much as I want, or I can use Paypal anyplace else but SL billing it seems. The first time this happened last month, I sent in a ticket and it was answered about 4 weeks later with, "By now we, (LL) assume this issue has been resolved", which after they sent the first billing through a second time to Paypal it was, so yes it was resolved I thought by the time a response was sent on the ticket.
Except we are too now dealing with the same issue this month, so, it must have not gotten to "resolved"

There are more than one layer of verification for a PayPal account, one which uses verification to a CC and the other is to a Bank Account. Although I have not verified to my bank account, I don't get the issues reported by some. Some website will not accept PayPal if you only have a partial verification, due to money laundering through CC's, they will only accept verification that goes back to a bank account, perhaps that is whats happening to your friend?

After SL resending billing through just this a.m., it made it to Paypal this time.

I already have discussed the bank's end with my bank. Their support has a flash line as well 24 hour service used when this first became an issue last month, or anytime I need to discuss funds they keep safe or bills paid through them.
But thanks so much for the advice.

Best Wishes with your issues, and SL as well RL too!

Linden Lab has a much-reported problem that has caused some, but not all, PayPal billing agreements for specific avatars to become invalid. Attempting to make a new billing agreemanet fails, and you're left with no option but to use a credit card from there on out. It does not affect all users, and the pronlem is clearly something on LL's end that they are too brain-dead and clueless to fix.

For example, My main account, Ceera, was set up years ago as a verified Basic account, with PayPal as the billing method. Never have I had any problem making or receiving payments between that Verified Priemer-Level PayPal account and anyone OTHER than LL. But a while back LL forced me to switch my billing on that account over to a credit card. I also was forced to use a credit card, and not PayPal, to create any new alts. YET I HAVE THREE OTHER SL ACCOUNTS THAT CAN USE THAT SAME PAYPAL ACCOUNT JUST FINE! I turned in a support ticket on it, and the official LL response was that they didn't know how to fix it, and that they had given up.

I can still get money OUT of SL via PayPal, but they won't accept money FROM ME via PayPal.

Linden Lab will not accept payment from a Paypal account backed by a credit card. I don't know if this is the issue since you don't seem to have mentioned what the paypal account is backed by. (Unless of course I missed it in the thread)

My paypal is not backed by a credit card. It does not have a credit card associated to it, yet there have never been any issues with sending/receiving payments via this account.

All I can say is good luck and keep at it.

~B

If his Cheque bounced, or his Credit Card was denied because it was Over limit, Would that be LL's Fault as Well?

PayPal is NOT LL, it's an on line Payment Service. It has a Long and illustrious History of payment Cock-ups dating back to it's Inception.

Of course LL will Suspend for Non Payment. Most Services Will if you Aren't paying them On Time, That isn't their Fault, it's just the way business works. They neither know, Nor Care WHY they aren't being paid, that isn't their Problem, or their responsibility. Your friends REAL issue is with PayPal, Not LL, so perhaps your Freinds Complaints are best Addressed to them as well?

Angel.

My Pay Pal is backed by my bank checking account, and LL won't accept THAT, either!

exactly what my point was wich the trolls can`t understand
no matter if u use a bank account, cc, debit card or ginko, ll won`t accept paypal payments no matter wich way u try it if ur verified or not, have $10 in it or $100000 u just can`t pay...

What a pleasant person you are. I've seen no trolls, all I've seen are people trying to work through the issue with you.

/me takes back her good luck. You're on your own.

~B

I maintain that LL have no way of knowing what payment method your PayPal is backed by - only whether the status is verified or not. Someone here said that there are different levels of Verified status. That's also not quite accurate. Your status is either Verified or Not Verified, and nothing in between - however there are multiple ways of getting Verified status and no way for a third party to tell which one you used. So I say again, all LL know is whether your PayPal is verified or not - the discussions regarding the difference between using a credit card or your bank account to back Paypal are academic.

I should imagine that the US has something simillar to the Data Protection Act 1997 that we have in the UK which prevents PayPal sharing data with LL. PayPal are certainly bound by the DPA when dealing with UK customers, so would be bound by whatever the US equivalent is when dealing with US customers. The UK act would prevent PayPal disclosing to LL what payment method is used by their UK customers.

I understand the OP's frustration. I've been verified with PayPal for years, backed by a bank, but two months ago, LL stopped accepting it. I had used that PayPal account with LL for nearly a year, then suddenly it was no longer accepted.

ok, refrase to 1 troll abouve as it IS LL`s problem(-s)
yes and thx for them and seeing even more ppl with the same issue

he sent in a ticket, he sent in another ticket, phone support u just get an expensive music feed to be cut off with no return call
i`ve sent a ticket in wich they say is resolved as he needs to send in a ticket while i`ve supplied all his info

i would have been on my own if it wasn`t for him as i know him from my first moment in sl after escaping orientation island and we`ve teached ourself with every "discovery" we`ve made

now i`m on my own tho
with grudge against the incompitence of LL`s billing department
i can`t even send him money to get his account enabled again so he can use the SLE to increase his credit for the next payment date with L$ or directly from my USD account here at LL

all the problems wich has been stacking up with server problems sure ain`t helping the mood, search was down for hours along with ingame L$ transfer, profile/group loading gone, haven`t touched the build tool cause of the prim rotate bug, had several folders "dissapear" that took several relogs with clearing cache to thankfully get back and when i just went to shop my anger away i couldn`t tp ffs and had to login at the shop regions

so sorry if i`m abit grumpy, short, mad, dissapointed, pissed off, bored out of my mind and wondering what actually keeps me to this place besides the island as i hardly know anyone

can`t even take an sl vacation till the island is sold to think and get back the feelings as when i joined sl...