Isnt it time for a few perks from Lindens for sl devotees ?

Does anyone agree with me that fee paying residents are overdue for something a little positive by way of repaying customer devotion from Lindens. ?

While I realise actual price cutting maybe anathema how about increasing the land allowance ( think about it guys that might actual give land sales a jolt !) and the free land allowance too.

How about applying some of that technical expertise to increase the prim amount per plot too ? Dont tell me increase the prim count would cause lag at the rate youre making new regions avaialble for auction

Maybe a few technical changes that would benefit sl users who love to build ? Ive been here 12 months and while theres talk of beaming between different virtual worlds we're still stuck with the same basic range of prims... how about increasing the range - a few polygons maybe or shapes which can have as many holes cut in them as you want, and how about increasing the size of prims to - mega prims work why not legitimise prims up to 50 m and make them available as standard. And I find it incredible that there is still no way of putting text or fonts onto prims in world.

Banning ad farms and beaming between worlds is all very well but I dont think its much of an added bonus to the devoted sl user.

Linden Blog entry by Zee Linden July 8th 2008

"Premium subscriptions have remained flat since we decreased the stipend to L$ 300 per week in the second quarter of 2007. Prior to that the premium account essentially provided residents with a way to purchase L$ at a discounted rate. Because land represents nearly 8x more revenue to us than premium accounts, our focus has been on the launching of new land products rather than on enhancing the premium subscription."

The one thing I'd really like to see is for tier prices to come down, especially for private islands. With as large as the grid is now we should be seeing some economy of scale rather than rate increases. If LL wants to show us some love, making SL more affordable would be a good place to start.

500$L stipend is all. After all LL wants early pioneers to leave anyway

I dont think premium SL users are being unreasonable expecting more of a return from Lindens - we pay enough.

All I see is Lindens trying to make 'prestige' technical achievements which dont on the face of it make much difference to the average user or changes to clear up a mess they allowed to happen like ad farms.

I think lindens should review pricing policy and start asking their users for changes theyd like to see.

They might make it easier for us to get answers on technical and policy changes to.

Here's another suggestion.... how about free uploads for premium members ??

Well when the island price drop came and we were complaining at Jack's office hour he asked us if we'd like some SL swag. The suggestion went down like a lead balloon but if they have T-Shirts and stuff I'm sure plenty of users would appreciate them.

actually I still have a SL LH t-shirt in a dresser someplace. Come to think of it I never wore it hehe

Tis true. I would love to be paying a bit less tier than I am right now, and I really dun like how big the next tier jump would be for me. I'd get more land if it did not mean paying an additional US$50 a month.

Zomg

FIC!

forgive me for not being up on my use of internet acronyms but this means what exactly ??

Feted Inner Core. See Prokofy Neva for further explanation.

The Supreme Flock of Land Ninjas can help you there, and I am in no way, shape or form affiliated with them.

Increasing land allowance would certainly spur me to purchase more land. It's that jump to the next tier level I can't handle atm RL. Totally with you here.

Good god do these people identify one another by funny handshakes ?

I dont imagine for a moment that a second life sky station commander who's sl pleasures involving playing sl trivia, turning into a tiny polar bear, flying an sl TARDIS and occasionally indulging in sl cyber sex stands much chance of getting within a megaprim's radius of that particular sl brotherhood.. (should it exist)

It would even be great if they just subdivided the current higher tier levels to give us more flexibility in purchasing land. Huge jumps to the next tier level is too much to ask, and not everyone wants to DOUBLE their holdings each tier jump. At 8192m now I'd love to pick up another 2048m, but now way am i paying for 16k to get that. They're shooting themselves in the foot on this one IMO.

Yep. Totally.

However, LL just does not get that it needs to retain customers--The ones who pay--instead of just attracting new customers who try and say bye-bye after 2 weeks (and LL is getting worse at doing that as well). The tactics you've already suggested would work wonders. As a person reaches some milestone anniversary of staying with SL (3 months, 6 months, 1 year, etc.), LL should offer a new benefit, whether it's free uploads, change of tier structure, etc. It doesn't have to be huge and cash draining for LL. It does have to show appreciation and an understanding that the ones who stay are the ones who bring new customers, improve the content within SL and help the newbs who just started. (Hell, I would have peed my pants if I had received an email from a low-level Linden congratulating me on my rez days. Even that, teensy show of interest in us would be a huge start.)

LL thinks it is a technology company, not a customer-service company, so until it is sold to a company that understands customer satisfaction and retention, SL will continue to slowly slide backwards into virtual history.

I find it so ironic that when one starts up the SL software nowadays, the log-on screen shows a vast empty sim, with not an AV or prim to be seen. I've started to log on a couple of times this week, saw the image and then said to myself, "You're right, Lindens. No one's there. I'll go see what's happening in RL."

Definitely!!!

And specifically because of this, they should consider a tier price decrease as I think that ultimately it would result in more land, including private islands, being owned by more people.





This one actually could be a nice perk that probably would not really even impact their $$ in any noticable way.

I for one could use more prims ,I always want more.I am not going to strap myself with huge fees for getting bigger though.

It's true, we don't really exist.

QFT

Things like a friendly "happy rez day' note or even a silly little gift (a "it's my rez day!" one prim button to wear on your avvie, for example) would go a long way and cost virtually nothing for LL to implement.

While I would not wish to roll back to the days of missing image outfits and such, there were some better attempts at community relations that were lost (april fools, holiday suns, free monthly Linden goodies). I think there have also been some over the last year or two that need to be expanded on (kiss a linden, the snowball fight). Heck, just a better attempt at helping out residents beyond what is done now would be good. Most of this world doesn't even think Lindens actually are in this world.

And really, on one hand we need nothing. Many of us will still be here regardless. But something like this can make the difference for some.

I suppose I'm a minimal premium customer of LL's. I pay my quarterly bill, have my 512 plot (First Land, back when it was a "perk", and get my $L500 a week stipend. With my stipend deducted from my quarterly payment I actually pay very little.....I almost break even. I used to scream bloody murder about better customer serivice....it was (and remains futile). I never really asked for more perks.....I figured that my actual cash outlay vs what I was recieving was a wash. However, had Linden Lab offered more incentive for me to get more deeply involved in SL financially (paying tier, more value, a few "perks", etc.) I would happily have gone that route. All I've really been waiting for is better and more customer service. But, since October, 2005 (when I first gave SL a shot) I've actually seen the efforts at CS go downhill. Not getting better......but, instead, getting worse.

Why am I still premium? Well, for two reasons mainly. First, I can still afford the $22.50 per quarter (call it my entertainment allowance from my RL budget). And second I realized that Linden Lab is not a service company........the name says it all. Lab implies the company is a science/technology company. Their focus is on developing a very technically challenging product........customer service is secondary (if even that high in their priorities). The expense is huge for "pioneers" in technological breakthoughs........which is what LL is attempting to do. They believe (with some justification) that their approach to achieving the biggest "bang for THEIR buck" is the way to get and maintain the revenue stream needed to advance the development of their product in the quickest way. I don't believe we (paying customers) are going to change their minds. LL is not going to spend the dollars necessary to support a properly manned customer support department........that would be money they feel would be better spent on technically based efforts. Someday (at least, I believe so) when the "platform" is approaching a more perfected level of performance LL will be forced to look at customer service more seriously.......either that or selling to some other entity that does look at CS with the importance it deserves. Or, maybe, LL will fail completely and leave those efforts to someone else. Time will tell.


But, as long as I can afford the payments, get my stipend to support (or the help support) my in world expenses, and continue to have my entertainment (fun) I'll stick it out. But, like most, if something comes along that equals (or exceeds) what I enjoy about SL I'm gone. Linden Lab obviously thinks they will succeed and people like me will be here when they do.

In short.........the only "perk" I really want is more and better Customer Support.

I would like to see the prim count raised in general, and also allow larger maximum prim sizes - say 20m, as long as the systems involved could withstand it. This would work wonders for building and would be of use to all residents, not just Premium. Tied to this I would also see a means of TOTALLY preventing any encroachement by other people's objects on your land.

For Premiums - I think we get a good deal already - but maybe long service could be rewarded with extra tier-free land - maybe 1024m total after a year's premium membership, provided you've logged in regularly during that time.

I'd settle for not being treated like a moron. The last ticket I filed I responded to their response telling them that I was now to the stage of using their responses to train my staff how not to patronise regular customers by sending a standard template response without actually investigating the issue in any way.