I was not surprised. Wouldn't most store owners do that? It was the right thing to do. She probably feels as irritated with SL as me.
As a store owner myself I can assure you she does not feel as irritated with SL as you. She feels a LOT MORE irritated than you.
To folks who encounter difficulties such as missed deliveries and multiple charges, always contact the seller. All of us (well, most of us) value satisfied customers and we want to know about problems and want to fix them. Give the exact date, time and place the transaction occurred, and the exact name of the object you bought (or tried to buy). Give the seller at least 24 hours to respond (indeed some of us do log into RL once in a while) and then try again. I personally prefer IMs, because I can see them in my email client and can at least send a brief reply without logging in if I'm on the road with no access the SL.
If you're about to buy something expensive and are worried about something Bad happening to the transaction, contact the merchant before you buy and ask what his or her policy is about failed transactions. If you're really cautious, ask if you can pay the merchant directly and have the item dropped into your inventory.
