Concierge Group

Abby...I am so sorry this happened to you and that you deleted that wagon. It was an instant reaction on your part that everyone is guilty of one time or another in the same situation. I cannot believe that others would not relate to this and to file a ticket because of this is quite petty. Obviously they do not have more interesting things to do in their SL &/or RL. Please submit a ticket and at least have them review it (whoever them may be) I cannot believe they would not reinstate you if they really understood the situation. Send them to this thread in the ticket.

As I said Im very sorry this happened to you...do people forget we are all human beings behind the Avie?

While I appreciate your stand on getting me back in the group and am very touched. I truly do not want this thread to turn into an *we want abby back* dialogue.
My concern is the way Lindens handle situations on a whim or to what their moods are. I realize they cannot please everyone. But they DO have tools to control things such as Muting a member temporarily if it gets out of control. Popping in and reminding us to keep it down, etc....People who do not want to see the socializing, have tools also. They can mute the ones that annoy them. they can X out the chat box.

There will never be a solution to make everyone happy, so why not compromise and try to at least bring some sort of structure to this group. Lindens need to post solid rules of what is and is not acceptable, make it known complaints about chat will not be replied to. They do not help in that group. Rarely do they offer advice or give solutions. SOME have, yes, but for the most part, they do not.

It is ALL of the members of this group that make it what it is. Even the Whiners. Its like school, you have your bullies and your populars and your geeks.... why cant we all learn to exist together. We are not children. We teach our kids better examples then how we are acting towards each other in constant complaints.

Eva, I understand that many do not like chatter and many do. But in all fairness, seperating the group would not be a good thing for many reasons.

1) Not enough group slots
2) The people that chat, are also many of who offer solutions and advice and help/support
3) CIG has become a community, by ALL members.

If you seperate the chatters from the ones who don't chat. Who will answer you questions?
Who will give you the support you seek when your having issues? Questions that are asked are MOSTLY answered by...guess who?.....the ones *who chat*

So, will you then file a ticket and wait hours maybe days for your question to be answered and your problem solved? Because all those you think should go to another group, will not be in CIG to help you.

CIG is community. A group of ecclectic people who have come together. None of us like *everything* that goes on in CIG. But *most* of us tolerate what we dont like, or take other actions such as...muting, closing chat....etc..

Again as Ive posted earlier... I feel the group members need to come to a compromise here and Lindens need to set a structure of what is acceptable and what is not.

The fellowship goes hand in hand with support. I would much rather take advice from someone I know who has been here awhile and I have come to know thru light playful *off topic* bantering, then some stranger who never says a word.

To me thats kind of self-fullfilling, I close the groupcommunication because of the chatter, so then I am not there to answer either. If there wasnt chatter, I would leave it open and be there ... So yes, most questions DO get answered by those of you who use it as a social group, but thats because the rest of us closed it and you are the ones left See that side too?

I very much agree with you that LL should come up with a set of rules (or anarchy for that matter) so you would know what to expect. Arbitrary banning is not the solution. And I think we agree there ...

So yes, CIG may have become a community to you and a lot of others, I accept that. But I never saw CIG as having that purpose, although it seems to have taken that direction.

But I do see the need for a group that does offer advice and where you can discuss matters that interest sim-owners. To me its sad that a group that could actually be usefull for other purposes than just social (and nothing wrong with social btw, CIG is just not where I and many others look for that) might be closing because of the off topic chatter.

I do find CIG both friendly and useful and I try to help when I can, so far I havent left, but rather closed it. But yes, although we are on different sides on this, I think we agree that it would be nice with a ruleset, so both you and I and everyone else knew what to expect.

And I agree we could use more groups

Ok here is what supposedly is the charter for our Official Concierge Information Group!!!

This group is for inworld announcements by the concierge team, to you the concierge clients.
There also tends to be occasional chat between the concierge level residents, which is fine. However, it is not a support channel (and therefore we do not routinely monitor it) or a place for advertising. Please keep noise on this channel to a minimum.

Need help? http://secondlife.com/support

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1... Where does it say in the charter that there is NO cursing allowed?
2... Did I just read correct??? However, it is not a support channel (and therefore we do not routinely monitor it)
3... Announcements??? What announcements??? Ive only seen announcements that LL is asking us to hush on the group because someone is complaining. Never an official announcement about anything important regarding our sims.

So if this group isnt monitored routinely then why are folks that just say the word... SH** being booted? A perma ban for that??? Come on now I have seen WAY WAY worse said in this group and those persons that will stay "Unnamed" are still in the group. Infact 1 of them was booted then allowed to come back. Is this fair??? No of course not!!!! Come on folks learn where that nice little X is... Ive done it before. Is there alot of spam and chit chat at times? Well sure there is, hit that X when you are to busy with work. Its not hard its in your upper right hand corner. If no profanity is allowed to be used then the charter should state it and this group should be closely monitored and when questions are asked then a Linden should be available immediately to answer it. Sadly that doesnt happen. We older sim owners help the new owners when a question arises and they get stuck due to lack of instruction when their sim is handed over to them. I thought we were on the adult grid not the teen grid.

Regards, Contessa Marquez

At least we agree on some and agree to disagree on others, lol
We're making progress!

OK, I keep trying to put that smiley in here and it's not workin o.o

I have to honestly say that the Concierge group has become hijacked by a few very entertaining and talkative members.

I would rather belong to the the Concierge Chat group (alts are good for handling more groups) than try to sift the Concierge level concerns from the chat about recipes. It is not that I don't enjoy the chat, I do..nor do I feel left out by it tho it is usually a the same folks who do the chatting. I do think it is in the wrong place tho.

The really positive thing I find about having a separate non Linden originated group (Concierge Chat) for chat is that when we need to discuss and organize around an issue that may be in disagreement with the Lindens, we can do so. It really frees us up a lot to solidify as a group.

As well, if you are a member of Concierge Chat you know what you are in for.

I am also concerned about the criteria for belonging to both groups. There was some discussion that Estate managers might also join and my concern is that when they leave their jobs, they remain part of the group. As well, I don't really know if all the members (including the serial chatterers) still pay the required tier to belong. Often their chat has little to do with land holding concerns so it does make me wonder.

I guess I'm feeling brave to post an alternate opinion but there are two sides to this. Lets leave the Concierge Information Group as a way for the Lindens to talk to us and do join the Concierge Chat group...congrats to whoever decided to create a solution.

Funny thing is: the Lindens *don't* use CIG to talk to us. Never did in the 2 years I'm a member. *If* CIG was a real channel used by the Lindens to provide information to us, I would agree with you.

But that may (I say may) be the reason that this clamping down on social chatter is happening.

The first thing that occurred to me is "why now?" and the answer that floats back is because the Lindens actually do want to start using the group to talk to Concierge level clients. I would encourage them to go through the membership list as well and boot anyone not paying at least $125 in tier just to keep the list on track.

I think it is vitally important that we do have a separate way to keep in touch however. That is why I think it is important to join the Concierge Chat group. Those of us willing to put our money into SL need a way to join together and keep in touch to protect our interests and a non Linden list is best.

I am in the Concierge Customer Coffee Break group, as well as many others. It is a great place to chat and share information. I have no problem with chatter in CIG and I also love chatting in Coffee. If you read my previous posts, my issue is with the handling of the events as of late.

For the record....I am still disillusioned as I have seen (in CIG today) a request to get back on topic for one group of people, while another group was not told anything at all. I am not going to post chat here, but if you are going to intervene, do it for ALL.

Now, when one of the powers that be did intervene, everyone jumped on him/her. I believe this is due to lack of communication and many of us are thirsting for dialogue with them. We don't know the rules now. If you go by the charter, then I have a sense of the rules, but they MUST apply to ALL. My question to the Moderator "Will there be a dialogue with concierge customers about this [Moderator}?" was never answered. The only thing that might possibly resemble an answer is that they are working towards updating the charter and that's all they can really say at this time. Still don't think that answered my specific question. I do need to say that not all Moderators will know the answer, which is part of the problem....Hence my original "fix the powers that be" post.

Anyway....if you are a concierge customer and want to join Coffee, hit us with a request...

Pink

Lindens do moniter this chat channel and do anwser questions posted there. But they tipically IM the person asking the question in a private IM and stay out of the group chat. So it is useful at times and sometimes a way to get support during emergencies. And when there are grid wide problems sometimes the CIG is the first reporter of what's going on, it is a useful channel. I can not believe LL is taking it further and regulating a chat box everyone has the ability to just close. Yes the alternate group is a great idea for many reasons and people could discuss things they don't agree with as far as LL policy goes but if it's true they're shutting down chat for the original group then they are only hurting themselves, because friendly or not they are cutting off a very useful feedback tool and will lose touch with the real time pulse of their customers.

Their ears should be wide open for negative feedback just as much as positive.

Really they should just be silent members and continue as they have in the past silently IMing people whom they can help and when they feel it's appropriate. But regulating this is rediculous.

I don't think anyone else has the ability to build a group which is invite only of concierge level customers, only LL has that ability, because only LL has that information, so I think they should continue to do that, and nothing more.

For muteing or ignoring etc, we have our own tools which work just fine. Losing the CIG is truly a loss.

Why wouldn't a Linden just answer in the group chat? Chances are if someone has a legitimate question concerning land/god tools, someone else might also have that same question and can benefit from getting the answer -or- goodness forbid, we might all learn something.

I agree Alexandra. Also, the only Linden that I am aware of actually IM;s with an answer, is Dee. Im sure others have, its just that she is the only one I hear of that does.

well so far it is at least clear we are allowed to post that we wanne buy or sell a sim if we ask for the responce to be in im and that we dont spam with it. I gues this mean not constantly continue to post it and be mature about that. This was said in cig today by a linden, i forgot hes or hers first name sorry.

Other then that nothing seems clear so far, keep chit chat to a minimum? but i do remember chats about icecream with charlene linden and about chocolade with spike linden. Not that i mind that at all it was fun, and to be honest chit chat does not really bother me, thats what many said befor the little x for.

Abby i am missing you in the cig my opnion is that its a little harsh to kick you for a few complain tickets and a little outburts at least i can assure you that i did not sent one of those tickets i am to lazy for that the little x is much easier if i dont wanne listen to the chat

I dont think lindens are evil or work in a nazi way, at the open space fiasco something we all remember eventually jack held an open forum for ideas i was not there but it was posted on the internet and the ideas for cutting on scrips and avs on open spaces and create homesteads where mentioned to him by residents. I am not saying this is the same but it does show that they do listen to us so i think this still can all be cleared and settle in a mature way. you can call me stupid but yeah i do think that

To me cig is one of the few groups that really are great with support and thats because we are sim owners in it so we all know more then the average av i think. I mean why get a sim if you know nothing about sl right?

I myself got great help and tips out of cig members and a few times i could help out someone else. I think the chat is fun makes me laugh and why not if its getting to much or bother me then i simply close it, how much work is that one second of my time perhaps.

My idea is still keep cig as it always was , make an extra group for people that want no chat, make a poll in the cig itself and ask how members feel about it. It would not require more slot just let people decide in wich group they would be then perhaps.

A few things do puzzle my mind.

First what triggered this? to much chit chat? reading all the post here it seems none seem to much bothered with it, how many tickets where filed about chit chat?

Second why finish a good thing i mean in cig we are customers of ll who fix problems with the help of eachother in stead of needing to file a ticked or go to open chat. Hey if my customers of my rl business would do that i would be very happy sit back and spend my days eating pie , isnt such a tool worth gold?

its going the wrong way as it is , what happens now:

1) people are scared to ask questions anymore because of fear of being off topic and being blocked or the group be closed

2) others acting as sort of police reminding others '' your off topic stay on topic ''

is this where this comminity will lead to? its the wrong way keep in mind communities are destroyed from within. i do not like what the current cig has become

earlier today someone almost affraid to ask a question about errors in uploading textures. something i would think is about sl and on topic but i dont even wanne make the distrinction of being on topic or off topic, its not what cig was and like this it will be no more as it was because of the few who complain about chit chat.

what about the many who did NOT complain about it there over 1000 members in cig. i think they mayority does not complain about it and/or are mature enough to use the little x.

and since when does the mayority no longer count, read back all the treads posted here and see what the moyority thinks , and keep posting people

Chantal