Basic Membership = Illegal Alien

You've got that title.

'Concierge Level Resident'

That'd be enough for me, but no, for you you gotta get a free all-gold monitor, 84000 inches, and flatter 'n' a pancake, yeah?

Snooty piece uh....err...HI! How are you today?

Sorry to be contrarian here, but if you want technical support you need to become a premium member. Why should you expect the same level of service (or any service for that matter) from a company that you don't financially support? It has nothing to do with LL making a judgment about whether or not you're an asset to the community. That's completely beside the point. They have to limit the costs of providing support and also ensure that they can provide adequate support to their paying members (who are vastly outnumbered by those who pay nothing). You can become a premium member for $72 a year, which is far cheaper than you can join pretty much any other mmog ($30-45 for the boxed product, $9.95-$14.95 monthly fee). If you want support, pay for it. You can't demand something for nothing.

I'm not a paying member since I own no mainland and I kinda like being an alien

I couldn't agree more. Many people argue "well I pay rent"... yes you do... to someone other than LL. The simple fact is that people who rent from others don't provide anything EXTRA to LL, and they don't affect LL's bottom line where land is concerned. The landlords tier will still be payed each month, whether there's 1 renter or 50 renters. Tier fees are what make this place go round, and those renters aren't occupying an inch more square land than wasn't already sold and bringing in money before.

I gotta roll with Chip on this one. The cost of support can break any company fast. And, it doesn't matter if premiums get 'quicker' support than a npiof. All this would do is create a backlog and pissed off people. Because....that backlog will grow until it cannot be handled effectively. This is then followed by mis-use and abuse of the system. People sending in multiple support tickets because their first ticket was not answered in 'THEIR' idea of a reasonable time scheme.

I guess the best analogy I can give is -- What ifs the Supermarket were to start giving away free Porterhouse Steaks tomorrow? Think of the ramifications there. Store being rushed, no steaks available, people getting pissed. Which will lead to -- counterfeit steaks, steaks of lesser quality, rancid product -- All of this to give something away for free.

Besides, if you are a successful business person with 3 stores. You're taking money out. But, you don't want to contribute to the community and you want all the same rights? Pffffffffft

Might as well just start asking for concierge rights. *Sorry Desmond -- I apologize Caledon is down but we're removing money pyramids from a few 512 sqm parcels -- Can ya give us a few days?*

(Sorry Des -- you and you 35 regions popped to mind on that one Big Fan!!)

CC

You can file a trouble ticket. Just went through this yesterday on hubby's account. You DO have to provide them with the email address you signed up with, and say it's a Special Question on Basic Account, and then state what the problem is.

Doesn't mean they'll actually respond in a prompt fashion, but you can submit.

I'm fine, dear, but my shiny new monitor needs polishing. See to it, please.
/me sticks nose in the air and makes grand exit, trailing the scent of money.

I've seen this answer given way too many times and I can't think of anything more inaccurate. Do you think that piddly monthly fee you pay to LL is what keeps them afloat?

Yes, you are the SL equivalent of an illegal alien.

You're working here, making a living. Good for you.

You want government benefits? Get your citizenship and pay your taxes.

I pay mine, and it's little enough I get for them. I have no desire to spread what little services are available even thinner for the likes of you.

(And yes, if you were wondering...my comment applies to the OP and SL, and to RL.)

I always pictures jasmine or nutmeg or something more pleasant.

[in /341/4f/250134/6.html#post1930769] We originally thought that code was a bunch of ones and zeroes, but it turns out that it's a clear, oily liquid that smells like nutmeg and shame.

Now today I can't even get the loading screen to load so today I guess the land baron doesn't get paid even though they should be. So that's 48 bucks less that LL is making today.

No, I think that piddly monthly fee pays the salaries of the people who provide tech support. And I'm subsidizing the basic support tickets of the basic members. Yes, I should get more for the service I'm paying for than someone who isn't.

We've all hashed out this premium vs. basic argument time after time. Can we give it a rest and start bitching about something new for a change?

If things turn around I'll gladly pull the annual plan. But I still think we are all customers of LL in a way and should all get some type of support.

I own/have owned businesses in RL & SL and I guarantee that anyone who did not pay me was not considered my customer. Business just plain doesn't work that way.

Maybe LL should take it a step further and not allow anyone to take money out if they're not premium.

When LL opened up the system to non-paying accounts they basically said that they want non-paying customers too. Everyone with a basic account *is* a customer. There are no non-customer accounts.

I believe you are confusing the term "customer" with the term "user". By definition a customer is a person who purchases goods or services from another. A user would be someone who uses a product or service, not necessarily paying for the product or service.

Nope I am happy with my terms, in the high street if a shop gives me a freebie, even if I have never spent money with them I am still a customer.

OK then, I used the dictionary definition.

Of course you may use your own but as a business owner I stated earlier, people who have not spent money in my business are not customers.

They may be potential customers, but I am not providing support services for products which they did not purchase from me. I believe in this case LL is using the definiton the same way.

I paid nothing for 3 months whilst I tried out the service then for the next 6 months I spent thousands of USD buying L$ to spend at shops inworld then I became premium. QUOTE]

Holy sh_t. Thousands?

I would say at least 2 of them yes - definitely but that is over 6 months - so that averages out to ... more than I care to think about

I would say at least 2 of them yes - definitely but that is over 6 months - so that averages out to ... more than I care to think about

As a fellow shopoholic, I salute you.