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Oh no, Infohubs

Argent Stonecutter
Emergency Mustelid
Join date: 20 Sep 2005
Posts: 20,263
05-28-2009 14:31
From: Galena Qi
* If LL is going to use infohubs as the second landing point after Help Island, they should not also use them to reroute traffic from crashed sims. Almost every unattended infohub has a collection of ghosts and stranded avatars at the rez spot.
Oh yes, yes, yes, yes.

I REALLY think they should steal "the construct" from The Matrix.
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Surty Slok
Registered User
Join date: 8 Dec 2006
Posts: 74
05-28-2009 14:39
Just butting in here with something OT.

Any chance that Carl can get a seat on the board, and Mari a job as a user focused Linden? I love reading their posts - and they both do good stuff for the community. These are the kind of folk the Lindens need to listen to.

/me shuffles off now.
Marianne McCann
Feted Inner Child
Join date: 23 Feb 2006
Posts: 7,145
05-28-2009 14:43
From: Galena Qi
Is there a secret to getting IN to Moose Beach? The first week it opened, I spent 10 minutes waiting for someone to leave so I could get in to help out. Since then, I haven't had the patience.


Only way I know of is patience and determination. It seems to get far more than its share of load right now. Maybe it's getting both it and Hau Koda's share?
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"There's nothing objectionable nor illegal in having a child-like avatar in itself and we must assume innocence until proof of the contrary." - Lewis PR Linden
"If you find children offensive, you're gonna have trouble in this world :)" - Prospero Linden
Marianne McCann
Feted Inner Child
Join date: 23 Feb 2006
Posts: 7,145
05-28-2009 14:44
From: Surty Slok
Just butting in here with something OT.

Any chance that Carl can get a seat on the board, and Mari a job as a user focused Linden? I love reading their posts - and they both do good stuff for the community. These are the kind of folk the Lindens need to listen to.

/me shuffles off now.


You're way too kind. :-D
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"There's nothing objectionable nor illegal in having a child-like avatar in itself and we must assume innocence until proof of the contrary." - Lewis PR Linden
"If you find children offensive, you're gonna have trouble in this world :)" - Prospero Linden
Chris Norse
Loud Arrogant Redneck
Join date: 1 Oct 2006
Posts: 5,735
05-28-2009 15:08
Nika, empty your mailbox.
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Oryx Tempel
Registered User
Join date: 8 Nov 2006
Posts: 7,663
05-28-2009 21:11
From: Nika Talaj
Maybe the Cartel should just adopt an existing Infohub, it sounds like there are some in need of patrolling and help. We could make a Google calendar and sign up for shifts to provide help/coverage - be a good time to sort inventory, if nothing else!

Should go visit the Violet infohub ... did Ingrid build it, or what?
.

I'd volunteer if we had firepower. It's pointless to go, try to help, and be overwhelmed by poofers, gestures, and griefers without the ability to freeze/eject/ban. I've done the volunteer thing many times at different InfoHubs and it's just darned depressing.
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Lias Leandros
mainlander
Join date: 20 Jul 2005
Posts: 3,458
05-28-2009 21:35
There is a reason no one can return to Orientation Island.

.
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Seven Okelli
last days of pompeii
Join date: 4 Dec 2008
Posts: 2,300
05-29-2009 04:49
From: Oryx Tempel
I'd volunteer if we had firepower. It's pointless to go, try to help, and be overwhelmed by poofers, gestures, and griefers without the ability to freeze/eject/ban. I've done the volunteer thing many times at different InfoHubs and it's just darned depressing.


Once (in band camp) -- no seriously, once I went around to different infohubs. I tried to visit a different one each day. At one that's up on a hill, some guy was saying all kinds of crap to this woman. Everyone was telling him to shut up, but of course no one could stop him. He had this big scary-looking avatar. So I said to her, "Check this out," and I ran into the guy. He dropped a few steps back. Then the two of together, laughing, pushed the guy off the cliff.

He left after that.

I was also saying stuff like, "Not so tough now, are you?" which probably helped.

So, you know, sometimes there are ways.

.
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Carl Metropolitan
Registered User
Join date: 7 Jul 2005
Posts: 1,031
05-29-2009 10:25
From: Marianne McCann
Ah cool, I think I know the plot. Chev and Zia might be at least amenable to some NCI involvement near Moose Beach. They and Lad are the owners fronting the location.


Mari--could you arrange an introduction for me? I'd really like to talk to them about renting some land adjacent to Moose Beach.
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Carl Metropolitan
Registered User
Join date: 7 Jul 2005
Posts: 1,031
05-29-2009 10:25
From: Surty Slok
Just butting in here with something OT.

Any chance that Carl can get a seat on the board, and Mari a job as a user focused Linden?


Thanks, but I strongly suspect LL would not be interested :)
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Carl Metropolitan
Registered User
Join date: 7 Jul 2005
Posts: 1,031
05-29-2009 10:27
From: Oryx Tempel
I'd volunteer if we had firepower. It's pointless to go, try to help, and be overwhelmed by poofers, gestures, and griefers without the ability to freeze/eject/ban. I've done the volunteer thing many times at different InfoHubs and it's just darned depressing.


This could be solved by allowing resident groups to "adopt" Linden InfoHubs. Each resident group could have powers over their InfoHub, without the problems associated with granting eject/ban/freeze powers to an entire class of residents (such as Mentors have often been proposed for) over all InfoHubs.
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Carl Metropolitan
Registered User
Join date: 7 Jul 2005
Posts: 1,031
05-29-2009 10:29
From: Lias Leandros
There is a reason no one can return to Orientation Island.


Yes. It's because LL no longer has any Orientation Islands in the new resident arrival process.
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Lias Leandros
mainlander
Join date: 20 Jul 2005
Posts: 3,458
Live Chat Areas Are Not Infohubs
05-29-2009 10:39
Let's call the plots that used to be Welcome areas and Infohubs what they really are these days; LIVE CHAT AREAS (because no one goes to these places to get actual information). Just as sandboxes are properly labeled and have appropriate permissions enabled, as should these Linden-owned Live Chat areas.

For those that want to expand upon their AOL chatroom experience - they can chat 3D in Second Life. Make an avatar and get a list of landmarks to the Linden Live Chat servers. Just TP around until you find one that is'nt full, plant your avatar there and be done with it.

I believe that advertising them as Live Chat Group areas would get Linden Lab even more online hours from those with the 'hang-out in a parking lot' mentality.

.
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Blondin Linden
Linden Lab Employee
Join date: 2 Jun 2008
Posts: 381
05-29-2009 12:20
From: Toy LaFollette
Over the past few years I have tried to get new rezzies away from the Linden owned'Infohubs' I liken them to a ad for LL's form of SL... people need honest help, 24/7 such as NCI, Oxbridge University and many others. As far as neww people are concerned, they get no actual help at infohubs, they are simeply mini Welcome Areas, which should be called 'Unhelpful Areas. When LL comes to realize it takes people to run help areas they will continue to fail at it.



Toy, I've seen what you you've done and I think its fantastic.
Lias Leandros
mainlander
Join date: 20 Jul 2005
Posts: 3,458
05-29-2009 12:32
From: Carl Metropolitan
Yes. It's because LL no longer has any Orientation Islands in the new resident arrival process.
I am talking about the place where you start once you make a avatar - that place. Once you leave you cannot return - and there is a reason for that.

Because it would interfere with the new residents that are starting out. The sim would fill up and new avatars would not be able to 'create' there. And that is common sense. One would assume this common sense would carry over and be applied to these Linden Parking Lots that share resources with premium account holders.

.
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Blondin Linden
Linden Lab Employee
Join date: 2 Jun 2008
Posts: 381
05-29-2009 12:38
From: Victor1st Mornington
Hmmm, infohubs...

1: Get rid of ahern and watershed, they are a waste of time and space and populated mostly with blingtard show off morons. Whenever i go there to peek around its the same thing time after time, loudmouth on voice thinking he's god, all the little blingtard morons surrounding him/her/it and the obvious noobies standing in the corner wondering what to do next.

2: The rest of the info hubs, like bear, the hubs ran by NCI (although NCI has its problems with some people thinking they are god as well), and all the new info hubs popping up, set up a new group which has the lead staff of ALL the info hubs in the same group. Have the info hubs STAFFED by a linden at least during the weekend when its more busy. Give the info hub head staff more powers and say in what infohubs should be about. With the new group any problems/greifers/issues can be spread across the entire infohub network within minutes.

3: Have the mentors be a part of the info hubs more so than they have in the past, 2 mentor groups, one front line at the help and OI sections, and one group in the trenches at the infohubs.

4: More info then the scant info already at the info hub...heck, maybe get torley to make special info hub greeting videos with his over enthusiastic happy voice.

Thats off the top of my head in the first few minutes of me thinking of my own personal experiences in the idiot infested hubs i've been to in the past. The first time in 2006 i spent 2 days at a hub, lost, confused, shouted at by loudmouth blingtard morons and quit.

The only reason i came back last year was due to ill health and some of my friends being on SL.


Well, I'm sad to hear that you got sick, but glad your back in SL!

I really like your idea of a torley video specific for InfoHubs, but I would be concerned with how it would affect performance. Also, video and music are defaulted OFF for new users to easy the transition.
Blondin Linden
Linden Lab Employee
Join date: 2 Jun 2008
Posts: 381
05-29-2009 12:51
From: Nika Talaj
Thanks for the response, Blondin, very clear. Can you share any stats on how many new residents are using each of the gateway destinations?


The numbers are available but I'm not able to share them.

From: Nika Talaj
I don't see how LL can improve the 1st hour experience when you have so little control over where it takes place, but - thank the primal cause! - that is not my problem.
:)


There are changes coming to the first hour experience that address the issue you bring up here. ;-)
Blondin Linden
Linden Lab Employee
Join date: 2 Jun 2008
Posts: 381
05-29-2009 12:55
From: Carl Metropolitan


LL does use some NCI content at Help Islands: our networked FreebieNode freebie walls and SLInfo walls.


I've been working on updating the Help Islands and yes, NCI does have content on them. Once my small updates are complete, they will be rolled out to the rest of the HIs.
Argent Stonecutter
Emergency Mustelid
Join date: 20 Sep 2005
Posts: 20,263
05-29-2009 12:57
Blondin: what happened to the direct slurl links for new users?
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Argent Stonecutter - http://globalcausalityviolation.blogspot.com/

"And now I'm going to show you something really cool."

Skyhook Station - http://xrl.us/skyhook23
Coonspiracy Store - http://xrl.us/coonstore
Marianne McCann
Feted Inner Child
Join date: 23 Feb 2006
Posts: 7,145
05-29-2009 13:25
From: Carl Metropolitan
Mari--could you arrange an introduction for me? I'd really like to talk to them about renting some land adjacent to Moose Beach.


I can indeed!
_____________________


"There's nothing objectionable nor illegal in having a child-like avatar in itself and we must assume innocence until proof of the contrary." - Lewis PR Linden
"If you find children offensive, you're gonna have trouble in this world :)" - Prospero Linden
Shirley Marquez
Ethical SLut
Join date: 28 Oct 2005
Posts: 788
05-29-2009 14:33
From: Sling Trebuchet
InfoHubs are implied to perform a different function - a more socially focussed one - and one primarily directed at new users.
I really don't think that anyone with an elapsed login time of X (?) has any business to be in one unless they are there to actively assist newbies.


The need for that social function doesn't magically disappear for residents who have been in-world for a while, though it does lessen. I enjoy stopping in at NCI or The Shelter every once in a while to meet people; it's fun to meet residents who are seeing everything with a fresh perspective. Yes, I'll help people out when they ask questions, and no, I'm not there to be a griefer. I"m not usually helping as actively as the staff does, but I believe that my presence is a positive thing when I choose to be there.
Lias Leandros
mainlander
Join date: 20 Jul 2005
Posts: 3,458
05-29-2009 14:59
From: Sling Trebuchet
InfoHubs are implied to perform a different function - a more socially focussed one - and one primarily directed at new users. I really don't think that anyone with an elapsed login time of X (?) has any business to be in one unless they are there to actively assist newbies.


From: Shirley Marquez
The need for that social function doesn't magically disappear for residents who have been in-world for a while, though it does lessen. I enjoy stopping in at NCI or The Shelter every once in a while to meet people; it's fun to meet residents who are seeing everything with a fresh perspective. Yes, I'll help people out when they ask questions, and no, I'm not there to be a griefer. I"m not usually helping as actively as the staff does, but I believe that my presence is a positive thing when I choose to be there.
Going to the Shelter is different than hanging out in a 'infohub' for hours on end blocking access to the sim where the Shelter is. The owner(s) of the Shelter pay tier to actually access the server when they like - and offer their guests the same opportunity. This is why 'unfair use of sim resources' was added to the Abuse Report que.

.
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Join in SL open enrollment CLUB JOBS to announce new DJ and Host Jobs for free.
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Tiziana Catteneo
Registered User
Join date: 19 Feb 2007
Posts: 187
05-29-2009 15:14
They build new double prims cities but they forgot where the centre of if is. They build infohubs where they are completely useless.

Well I cashed out bay city and soon (i hope) nautilus.
Eldamar Skizm
Registered User
Join date: 9 Apr 2009
Posts: 10
05-29-2009 15:51
From: Blondin Linden
Well, it seems that the OI experience hasn't been used in quite some time. Here's how registration currently works:

A person can either register an account through SL.com or through a Community Gateway from one of their websites. If they pick the community gateway route - then that is where they will land and have their first hour experience. If they register with SL.com and follow all the steps, the first place in-world where they land is HELP ISLAND. Only new accounts are allowed on HELP ISLAND and once you leave, you can't get back. They can stay as long as they like but once they decide to leave, they are taken to either an INFOHUB or some other Showcase location. It depends on which LM they decide to use.



I am confused about 7 weeks ago I first went in world with the secondlife.com site and was asked where I wanted to start and choose The elven lands (Fairy Crossing) because of my history in other gaming. I never even was on any mainland til a good friend I made in world took me to look around cause I was curious never having been there.

I never went to another web site to sign up with second life nor at that time would I have known where to go as I knew nothing about it past what was on the web site.

If its your style I would highly recommend anyone first going in to go to the Fairy Crossing as it is nicely laid out and all the times I was there was at least 3 or 4 Meeters to help out the new folk and explain things if you didn't understand the tutorials.

I actually only been to any linden help island once (the one that anyone can go to not just the new accounts) once again cause I asked my friend about it and wanted to check it out from curiosity.

Honestly if it wasn't for the Fairy Crossing and near by regions like Elf Circle I don't know if I would have paid premium for a year cause of the friends I made quickly from starting there.
Osprey Therian
I want capslocklock
Join date: 6 Jul 2004
Posts: 5,049
05-29-2009 18:22
From: Eldamar Skizm
I am confused about 7 weeks ago I first went in world with the secondlife.com site and was asked where I wanted to start and choose The elven lands (Fairy Crossing) because of my history in other gaming. I never even was on any mainland til a good friend I made in world took me to look around cause I was curious never having been there.

I never went to another web site to sign up with second life nor at that time would I have known where to go as I knew nothing about it past what was on the web site.

If its your style I would highly recommend anyone first going in to go to the Fairy Crossing as it is nicely laid out and all the times I was there was at least 3 or 4 Meeters to help out the new folk and explain things if you didn't understand the tutorials.

I actually only been to any linden help island once (the one that anyone can go to not just the new accounts) once again cause I asked my friend about it and wanted to check it out from curiosity.

Honestly if it wasn't for the Fairy Crossing and near by regions like Elf Circle I don't know if I would have paid premium for a year cause of the friends I made quickly from starting there.


You don't sound confused at all :-D
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