Is SL a 90 year old racehorse?

Except those 'annoyances' for a business owner/investor translate to:

1. hundreds of extra customer service requests because of items getting lost, stuff spontaneous unlinking etc.
2. loss of income as the grid suffers from inventory loss, sales not going through, tp's broken, sim's being down, and people not able to come to shop, purchase items etc.
3. doubled development times on new items, due to stuff reverting, rotation bugs, linking issues etc.
4. constantly fixing/redesign and redistribution of items after an SL update breaks stuff.

All in all, i estimate SL issues cost me about 10 times as much in time, effort and money as search spoofing, landbots, content theft etc...

Not that those issues aren't serious enough to bitch about. Just don't assume your perspective on the matter as being the only valid one.

Amen and HOLL A LOO YA!

I was about ready to throw my puter through the window last night(we live on the 11th floor so tha would be quite some damage ) lol. But if i did that, I would miss SL too much.
Even at home, alone, no one else in the sim, my scripts are acting up. They decide when and where and how they work, when they see fit.
I cannot create anything, neither can I adjust my necklaces etc because they just return to the original position.
I lost a bear I tried to rez no longer in my inventory.
On top of all this, I have severe chat lag whenever anyone else appears. Extremely annoying.
Im right there with you Yummy. Bitch away.
Spose it is a put up or shut up kinda thing. Wish they would do something about it though.

Show me an 90 year old horse first, before comparing something to it .

Anyway, I have been in the weekend rather often in SL. I had no real problems. A bit chat lag and picking up objects was a bit slow. But that was all.

Morwen.

Generally I'm getting quite reasonable performance of SL right now, within the bounds of my comp. I've seen SL on a really good comp and clearly it's much better still.

The latest Windlight viewer, however, is not quite as good for me as the previous one because it seems slower.

Sim crashings, TP problems, prim reversion, head up your butt disease(av bends in half and...well you get the picture), objects not rezzing or rezzing the next time I log in.

I think the classic one was getting a 503 error on the SL viewer login screen.

The fact that all this is happening does not disturb me nearly as much as the fact that I see no effort on LL's part to fix it. Over a week now on the 503s. A word to us the residents would go well now and I am not talking the usual we are working on it platitudes. Tell us what is going on and WHAT you are doing to fix it.

Yes I am a paying customer. Yes I pay big tier. But honestly when something is broken and there is no discernible effort to fix it, everyone has a right to bitch.

I had the wonderful experience of bringing a dear friend into SL for the first time Saturday. The rubberbanding and sim crashing had him bouncing between Beginners island and out home sim for over an hour. Then we got into the failed transactions and all kinds of other stuff. Nice way to see SL for the first time after waiting a YEAR for broadband to hit his area just so he could join!

When of my RL customers start to bitch to me about a problem, it will not make me work any harder to solve the problem. On the contrary, it will make me even less wanting to help someone like that... while someone who comes in all reason to me with it problem, I will do all I can to help that person, maybe even more then I need to.

People think they have the right to bitch about things? Maybe... Will it help? No.

Morwen.

No successful business could run that way. Sure, you know your going to have your grumpy blow hards that are going to bitch no matter what. With them you just shrug your shoulders and you do it anyway.

When a large number of your customers are bitching, however, you better do more than just shrug your shoulders. If you choose to continue with the status quo your not going to be in business for very long.

We're not talking about the kid behind the counter at McDonalds here. We're talking about people running a company. There is a big difference.

I define bitching as rude and unreasonable behaviour (maybe I translate it wrongly, that is possible). Sure, when something really goes wrong then a customer can be angry. But this should not continue for a longer time, specially when something is done to solve the problem.

And I didn't say I don't help them or even shrug them off... I said I am less willing to help them as someone who reasonable.

So I stay with my comment that bitching doesn't help.

When I just started this job (years ago) I made a huge mistake. The customer was angry (with reason) and started to act rude, something what was unacceptable for my boss and took the customer to his office.

Morwen.

You shouldn't have to work any harder or less to solve a legitimate problem. You should solve the problem, period. While there is a differernce between whining over trivial matters and real complints, Too many businesses take the attitude that their customers are a nuisance who complain endlessly. deliver the product as promised, be raesonably helpful when a problem is reported. If the problem is identified and can be fixed, fix it. The bitching will drop off to whining. Then you can bitch about the whiners.

Let's see... what the score is

All last week the forum was barely useable with 503 Errors...
SL was having 503 errors.

Wednesday and Thursday no usage with rolling restarts and system wide crashes.

Late Friday... Crashes started could not stay online more than 5 min and crash on TP.

Saturday Night.. Crashes continue blamed on high traffic
Sunday All Day.. Crashes, unable to Rezz objects, crash during TP or no TP, crash while building.

Monday 4am - (2am SL - local time) System is perfect, I can log in, TP, Build stuff and do all things promised.

As I am writing this post no 503 error, but clicking on reply the page takes a full minute to load page. (I'm on a 1gig T-1 Line at work right now) Told you it was a timer issue.

I want my moneys worth out of SL. I can allow a week day for maintenance. Even if the entire grid is down for 24hrs. Hey LL make it work as advertised ok??

Thanks for the post Brenda. "CX"

As long my boss is happy how I handle my customers, that is very rare that a customer goes to a competitor, I bring in more then yearly is expected of me, we are doing it good here. Period.

Most of my customers I know by now for many years. And contacts are mostly very pleasant.... in two directions and that is the way it should be.

And customers are no nuisanse, but business people are neither. So often you get treated as dirt. That isn't good either.

And again, if a problem is legimate, its gets solved. Only thing I said that I am willing to do more for someone who is reasonable then someone who comes in a rude way to me. You think that is strange? Well, I don't think so. It is only human to act like that.

It is a common problem in America, customers are treated as a nusiance of business not the reason for business. My web hosting service treats me that way. SL treats me that way. Big box retailers and chain restuarants treat people thay way. I am paid up for a year (10 months left) and SL only has about 6 months before I bail out completely.

"CX"

Anymore, the employees themselves are treated like a necessary evil.

I wouldn't be surprised if Philip Linden is posting on an IBM forum somewhere and whining about how IBM suck for never delivering their servers on time.

Humans suck.

You SHOULD bitch about the little stuff, too. And so should all of us. And so should the Free Basic Account members. They don't pay LL a monthly fee, true, and I wish they did. But that's another story. LL offered them a free account, and LL ought to deliver the service they promised, free or otherwise.

I for one am getting pretty disgusted. SL is working tolerably well for me, MOST of the time, but the 503 errors on this website are inexcusable. And when SL does NOT work well, it's very damn annoying. Groups not loading, group messaging not working, friends list "waiting", inventory taking ten minutes to load, objects changing permissions on me, crashes on teleporting, getting logged out of regions, or just sudden crashes to the desktop.

It's even more frustrating to have performance like this, when there are also so many neat things on the horizon. WindLight, Havok 4, Mono...like dangling candy in front of a baby. And I just KNOW that as soon as any of this cool stuff is implemented in the mandatory viewer release, it will introduce NEW bugs and performance issues. As if the candy was poisoned.

So I'll bitch all I please, thank you very much. And the moment there's another product that offers the kind of social and economic virtual world that SL does, WITHOUT all the crap, I'm gone.

Philip, you big stud...take me to bed or lose me forever. I'm tellin' ya, babe.

Shelby, that's so sad that your friend couldn't enjoy what SL CAN be..please tell them it isnt always like this. Dont get me wrong, I LOVE SL..absolutely addicted, but I feel crippled in it right now, it's just frustrating and annoying. I know that some of you feel we shouldn't complain, or that it doesn't do any good. But if NO ONE complains, how will they know? I dont think they'll put out another poll asking how our performance is, do you? I'm sure they got an earful on that one!