Who is ginsu and what's up with this post?

Read this thread as far as Sling's mention of the Love Machine.

I immediately went out in the back yard and barfed.

I recommend it. Really, you'll feel better afterward.

Punches those numbers into the Love Machine. Then goes outside to barf.

lol - Oryx. You forgot the legal profession. Actually, what I would do is create a bunch of alts to sit around and give me love points. Sort of like camping increases traffic artificially.

Hmm.. There has to be a way to figure out what each love point is worth in terms of future bonuses. I could pay other employees slightly less than that to give me random love points and there would be a nice little bit of expected value there. For example if 100 Love points=$2,000 bonus, I could pay $10/point to 100 employees. My $1,000 investment just turned a 100% profit. $1,000 net to me, and a bunch of other employees with a ten spot that they didn't have before just for sending an email.

Diabolical. I love it.

Barf? Usually my dropping of trousers results in pointing and laughing, not vomitting.

Maybe if you matched would go better for you in the Love points department.

The barfing was more a reference to Har's post.

So you're saying there's a chance?

I haven't started pointing and laughing....yet.

First non-paid google hit says this about Granite Terra:



So Raymond, I read this as implying that you do indeed have trouble matching. You may want to contact Google, before word gets around.

Although the picture didn't look like it had much movement at all, so if yours varies from that, it could be a good thing

I'd really get those fissures checked out by a doctor. That can't be good for you.

Nevermind that...my slabs just got tagged as faulty by the building inspector.

Why do I suddenly want to get a bunch of airships with signs on them saying things like "fix failure to rez" and "correct asset server issues" and fly in circles around Linden Village?

Anyone got a pilot-bot program?

I'm pretty sure - but don't quote me on this - that the love points were, at one time at least, rewarded with bonuses.

But - I might be remembering wrong.

coco

Ginsu updated his blog posting with a followup. Comments are still closed at 150 less 1 deleted.

His update begins with a percentage breakdown of what he saw as the main flavours of the comments. Then he summarises the organisations that were cited as doing 'it' well, and why.

It's encouraging to see that he has actually gone through all the comments.
It's encouraging to see the "...and I hope we can find our own way to meet those high standards." - which would imply that they are not simply looking for a cookbook solution.

There's still an air of a lack of care in the posting.
"I’ve read through the first 149" . Yes Ginsu, just the *first* 149, because that's all that's there, and comments are closed.



And OK --- *nobody* please read too much into the inclusion of Lush Cosmetics as the last of the cites. OMG! Say it ain't soooooooooo!



The update:
]]]]]]]]]]]]]
UPDATE (original 8 Oct, 19:15, update 11 Oct, 17:14):

Thanks, everyone, for your comments - I’ve read through the first 149. Please note Robin responded in a comment. Here’s the messages I heard, and their frequency in the 148 comments (excluding Robin’s):

9% Here’s an example for you to study. [more on these below]
31% Thanks! You Lindens are doing ok . . . or at least I’ve seen worse!
32% Linden Lab sucks! You’re full of lying, hypocritical corporate bull, and you’ll never do anything right!
26% Give us more information, give it to us faster, and give it to us at the right time.
22% We’ve told you a million times: Focus on stability and bug fixing, no new features!
11% Communication is a two-way street, and you Lindens don’t listen.
12% Hey, fix this one issue [issue varies], willya?

Here are the suggested examples:

Southwest - cited for great blog, self-deprecating humor, customer-centric mission statement, employee relations, crisis communications, and apologies for overzealous dress code enforcement.

Nintendo - cited for respect for customers, at least in Japan.

Sun Microsystems and HP - cited for blogs [Sun, HP]. And Fake Steve Jobs - (humorously) cited for humor.

Smash Bros. - cited for timeliness, technical information.

American Express - cited for customer service reps’ politeness, professionalism and preparedness.

Walmart - cited for employee teamwork.

World of Warcraft - cited for forums and service.

Dreamhost - cited for blog.

LibraryThing - cited for candid admissions and answers. [examples not cited, but they do have a nice blog. and - hey, cool!]

New Coke and IBM PC market share examples cited.

Lush Cosmetics - cited for humility in the face of restart after failure.

Thanks everyone for the great examples - many of these provide real opportunities to learn from, and I hope we can find our own way to meet those high standards.


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The return of Ginsu was indeed entertaining. Those statistics are all over the place in terms of trying to convey a message.

Blog comments do not represent the active users of SL of course, they only represent the sub-set of users who care enough to extend their SL experience into blog/forum. These people represent a core who *could* be champions for LL.

However, even from an unscientific straw poll, Ginsu writes:
"32% Linden Lab sucks! You’re full of lying, hypocritical corporate bull, and you’ll never do anything right!"

I think that 32% is a shockingly high percentage of the potential champions.
For all I know, Ginsu's analysis is the first time that LL have analysed customer feelings other than a watery question on the login screen.
Ginsu appears to be putting a humorous slant in his wording, but if he and LL are not taking notice then we are all in big trouble.

Now I view that slightly differently. I think that's a stat that could be attributed to the angry blog crowd. Whereas I agree it's not a stat that LL should ignore, I do think it's higher than average for the user base as a whole.

However the way this data has been collated is not great. I mean 11% say LL don't listen, 22% say that they've told LL a million times to stabilise the grid, isn't that the same as saying LL don't listen?

I think that these finding should be used as the basis for a survey and then the results might make more sense.