Measuring Satisfaction - the forumers poll

Definitely worse overall, can't think of a single new feature that I'd cry if it disappeared, problems are ten times more...BUT, none of these problems are big enough to make me actually unhappy in myself or with Second Life EXCEPT FOR INVENTORY LOSS accompanied with the "can't do anything about it"... [tears hair out, which is up my *** right now]

Ironically this survey popped up for me the day the grid was BEYOND messed up.

i voted "worse" and they did not give me enough character limit to explain why.

In short I said I have problems they do not fix, open tickets that been sitting open and not attended to, etc. Basically just disastisfied with the lack of customer service. I have a bit of a better chance of being answered with the support tickets, but its no saviour.

Yes and no. I'm one of the 40,000 that is on each day. I love my experience overall on SL, though there are many things that I think can be done much better.

I am also one of those that checked my service has gotten worse.

I guess the reality is I enjoy being in a virtual world and currently SL is the best thing out there for my needs. The second someone else comes out with better competition...I'm out of here!

Yeah, Brad...I said a version of the two sentences in your last paragraph to someone in-world the other day.

Mate if I'm in the supermarket at 3am I'm shitfaced and won't be capable of counting my change

I know what you're saying, I see where you're coming from but unless SL goes global with support (and by that I mean having local support) I don't see this happening 24/7, and I do respect that the Americans are 5 - 8 hours behind me.

Reason #274 why depending on SL for serious income is foolish.

My business was hurt this weekend, too. All that means is I'll be waiting longer to buy more land to expand my funk palace and SL will only be paid off for the next 6 months instead of 10!

Can't blame LL if you go RL broke!

Who said I depended on it for RL income? Don't assume, you know what they say about that. The most it's gotten me is drinking money on top of my membership and tier, and I'm fully aware of the scope.

I still care about my little venture, and take it seriously. It's something I pay for, and I want it to at least pay for itself. My own fuckups, I can handle and will take responsibility for. But LL's incompetence shouldn't be the reason why my game can't pay for itself.

sounds like your sort of agreeing with me. I'll have to change my line on the whole issue now. I come here to try and throw a spanner in the works, how can i do that if people agree with me lol.

lol. "drinking money", "shitfaced", etc....

am i detecting a british contingent in this thread?

My satisfaction in SL has always come from my Own Ingenuity, and Creativity, as well as the Relationships i form, so on the whole my experiences have been steadily improving. I suppose if you measure happiness by the number, and quality of New shiney things in your environment, Some people would be dissatisfied, and others pleased with SL. I just measure happiness on a different scale.

Angel.

I want a Not Change - Still Sucks, but they don't have that. At least now I'm not getting disconnected on my end, so now I can better judge the whole of it.

That's all good, Angel, but I think there's a presumption that the poll was referring to satisfaction with the product and/or service. I could have a great time chatting with a friend in a store but if the selection is lousy and the service is rude I still wont be satisfied with the store.

Have you ever seen one of those infomercials on TV that has testimonials from people who supposedly bought the product or service? Most of these folks say stuff like: ...last month I made two-hundred thousand dollars and I only invested twenty-five cents and only worked for two hours!" And, they are being filmed on some golf course in Hawaii. Claims made in such testimonials are almost as useless as the poll results here, in a strange and opposite sort of way. The poll is flawed, Make a more useful one if you want it to serve a purpose, please.

I voted that my experience has improved, nevertheless. The reason why is that I've become better at using SL to achieve my goals despite service problems including the Linden's inability to deliver the best customer service in all of PC gamedom. There is a little drama queen in all of us but I try to keep the tendency in check when I complain in the hope that someone in authority will read my message without getting insulted and pissed off, and OOPS!---forgetting all about me.

So that means it has always been as bad for you, so in what way is your experience getting worse? Read the question and think about it before voting please.

Well Voice does give people a way to talk (instead of type) about business closing their doors because search won't work well enough for people to find the places 2 or 3 days a week!

I own a business here. When things are working it does just fine. But search is down so much anymore that it is tough to generate enough income to pay the tiers now. And then when search does comes back--Traffic is set to zero and I have to slowly climb my way back onto the search page because of the goofy way traffic is calculated.--Just in time for search to go down again.

I could do like the mall next door, and load the place with campers to get my traffic up faster, but don't campers use resources--which are getting increasingly scarce?

I think I see a downward spiral here---but maybe I'm just a grouch.

Sighs. Well like I said--at least people can talk about it easier now.

Well, If the service did Not allow me to express my creativity, or socialize, then i suppose again i would be dissatisfied, Again, for my Needs it performs more than adequately. I've never found LL staff anything but helpful and courteous, But then my expectations are a little more realistic than some and my way of Expressing them a Touch Calmer. I have one of the Old Purchased basic accounts, and if I can get Good and Courteous service from the Lindens I think the dissatisfaction of others is more a result of their expectations than the Service provided.

"The Fault lies not with our Stars but with Ourselves"
Wm. Shakespeare.

Angel.

I think it's quite better than 1.5 and 1.6 were

I said it's getting worse, not because of performance issues (that's gotten better--anyone remember regular grid attacks?) but because of spammers, kids on the adult grid, ad farms and land prices. That, and billing problems that are no fault of residents come with a threat to kill premium accounts--a threat free accounts don't have.

This i admit is true, but How much of those problems in Billing are LL's and how much exist with the Fnancial Institutions like paypal? A system i have seen over several years fraught with continuous Transaction problems long before anyone had ever heard of SL. Not every difficulty begins and ends with LL. I've even seen people in the Past going off on LL because they were having Connectivity issues originating with their ISP.

Angel.

I keep wondering if the Lindens are just plain too incompetent to make the grid stable or whether they honestly just don't care.

The same goes for their customer [lack of] support.

It may be both.

Even bigger companies as SoE (Everquest, Matrix Online, GWS and more) don't have 24/7 support... So why would you expect this from Lindens?

But I do know a way to make 24/7 support possible... They outsource it some company that barely understand what SL is because they have to support 10 other games/programs as well... and you will be charged by minute you are on the phone?

Or maybe LL should raise our monthly payment to make it effortable to 24/7 support personal around?

24/7 support is needed for critical environments... hospitals, powerplants and alike. Not for SL.

For me. It is good as it is. When I get home from work I turn my company cellphone off as well... and that is good.

Morwen.

Bet you say that to all the boys

Maybe not 24 hour support, but certainly a recognition of the worldwide nature of SL.

I'm in the UK, 8 hours ahead of Linden Lab time. That significantly narrows the 'window of opportunity' for me to get hold of anyone there to about 4 hours a day, assuming that I am actually available for some or all of that 4 hour slot.

Broccoli

I am in the same situation (I am Dutch). A few times for some games I played I needed to get in contact with live support. Sure it does give some time planning when to make the call, but it can be done .

Morwen.

I think we have all got very critical....

This is a game ...., what the lindens make is not really our concern. I think the point is that when it was in its early beta stage it went live and has really gotten past that. We all expect the lindens to respond to "he called me a nasty name" or "she sold me a chocolate teapot".

The grid is overworked and has a constant need to be online, go back a few years with less residents.. less businesses ...less sales.. less functions

Its actually gotten BETTER since ive been here, BUT I think people do expect WAY too much out of SL. Theres a panic where people cant pay thier tier when search is busted, If this is the case then you arnt playing SL... your running an online shop. I base my game enjoyment on a budget and dont go past that budget so if i dont sell .... then so be it. Maybe LL should say that the servers are only available during certain hours *lol*.

To all purposes ....SL is IN beta even now... but this sort of place will never be finished. Just look at MS Windows ... constant service packs and reboots ...work lost through BSOD.

Sometimes we just have live our lives and say thankyou for when things go right (and swear a LOT when they dont)