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Outsourcing grid support confirmed |
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Snickers Snook
Odd Princess - Trout 7.3
Join date: 17 Apr 2007
Posts: 746
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05-28-2009 12:57
https://blogs.secondlife.com/community/technology/blog/2009/05/28/grid-monitoring-and-support Can Comsys be trusted?
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 Buh-bye forums, it's been good ta know ya. |
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Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
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05-28-2009 13:12
Wow. Not sure what to make of that..
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Imnotgoing Sideways
Can't outlaw cute! =^-^=
Join date: 17 Nov 2007
Posts: 4,694
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05-28-2009 13:14
Well... Look at how well the outsourced age verification beta went. (^_^)y
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Somewhere in this world; there is someone having some good clean fun doing the one thing you hate the most. (^_^)y
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Brenda Connolly
Un United Avatar
Join date: 10 Jan 2007
Posts: 25,000
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05-28-2009 13:22
Are they the same people the Forum Moderation was outsourced to last October?
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Don't you ever try to look behind my eyes. You don't want to know what they have seen.
http://brenda-connolly.blogspot.com |
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Lord Sullivan
DTC at all times :)
Join date: 15 Dec 2005
Posts: 2,870
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05-28-2009 13:28
Are they the same people the Forum Moderation was outsourced to last October? LOL wonder what happened to that, maybe they could outsource Kingdon's job in fact the whole upper management could be outsourced at the same time. _____________________
Independent Shopping for Second Life residents from established and new merchants.
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Desmond Shang
Guvnah of Caledon
Join date: 14 Mar 2005
Posts: 5,250
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05-28-2009 13:54
Hey, there's been a lot of land support outsourced to land barons for cash, effectively... why not this?
I'm good with it. _____________________
 Steampunk Victorian, Well-Mannered Caledon! |
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Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
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05-28-2009 13:59
Hey, there's been a lot of land support outsourced to land barons for cash, effectively... why not this? I'm good with it. I'm more wondering about what happens if I do a live chat to ask for some help with my home sim. Will I get a Linden with a clue or somebody that's never even used SL before? _____________________
Sick of sims locking up every time somebody TPs in? Vote for SVC-3895!!!
- Go here: https://jira.secondlife.com/browse/SVC-3895 - If you see "if you were logged in.." on the left, click it and log in - Click the "Vote for it" link on the left |
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Desmond Shang
Guvnah of Caledon
Join date: 14 Mar 2005
Posts: 5,250
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05-28-2009 14:04
I'm more wondering about what happens if I do a live chat to ask for some help with my home sim. Will I get a Linden with a clue or somebody that's never even used SL before? I'll tell ya a secret I shouldn't... if that happens, tell someone with a ton of private regions and have one of us check things out. Most of us will be able to say stuff like "the image cache is overloaded, all it needs is a restart" or "you've clearly got a bazillion ghosted, prim~unassociated scripts running ~ do X, Y, Z to fix please?" As for policy stuff, like what the neighbours are doing that might be questionable, that's always subjective and kinda hit and miss. _____________________
Steampunk Victorian, Well-Mannered Caledon! |
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Amaranthim Talon
Voyager, Seeker, Curious
Join date: 14 Nov 2006
Posts: 12,032
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05-28-2009 14:05
I'm more wondering about what happens if I do a live chat to ask for some help with my home sim. Will I get a Linden with a clue or somebody that's never even used SL before? Hmm- maybe one of the survey takers... _____________________
"Yield to temptation. It may not pass your way again. "
Robert A. Heinlein  http://talonfaire.blogspot.com/ Visit Talon Faire Main: http://slurl.com/secondlife/Misto%20Presto/216/21/155- Main Store XStreets: http://tinyurl.com/6r7ayn |
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Jesse Barnett
500,000 scoville units
Join date: 21 May 2006
Posts: 4,160
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05-28-2009 14:10
Are they the same people the Forum Moderation was outsourced to last October? Beat me to the punch. I already had my post formed as soon as I saw the topic. _____________________
I (who is a she not a he) reserve the right to exercise selective comprehension of the OP's question at anytime.
I am still around, just no longer here. See you across the aisle. Hope LL burns in hell for archiving this forum |
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Snickers Snook
Odd Princess - Trout 7.3
Join date: 17 Apr 2007
Posts: 746
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05-28-2009 14:11
FJ Linden's reply from the blog:
Any outsourcer or partner we would use to support any element of the grid will be under the same privacy guildines that Linden employees would be. Comsys is under the same obligations to protect residents privacy and data as any Linden. That will always be an absolute requirement. _____________________
Buh-bye forums, it's been good ta know ya. |
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Brenda Connolly
Un United Avatar
Join date: 10 Jan 2007
Posts: 25,000
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05-28-2009 14:11
Beat me to the punch. I already had my post formed as soon as I saw the topic. That' OK. You're probably emotionally exhausted from another thread  _____________________
Don't you ever try to look behind my eyes. You don't want to know what they have seen.
http://brenda-connolly.blogspot.com |
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Brenda Connolly
Un United Avatar
Join date: 10 Jan 2007
Posts: 25,000
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05-28-2009 14:13
I'm more wondering about what happens if I do a live chat to ask for some help with my home sim. Will I get a Linden with a clue or somebody that's never even used SL before? "Is your computer plugged in?........." _____________________
Don't you ever try to look behind my eyes. You don't want to know what they have seen.
http://brenda-connolly.blogspot.com |
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Brenda Connolly
Un United Avatar
Join date: 10 Jan 2007
Posts: 25,000
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05-28-2009 14:14
Hmm- maybe one of the survey takers... 1 user said Yay! _____________________
Don't you ever try to look behind my eyes. You don't want to know what they have seen.
http://brenda-connolly.blogspot.com |
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Jesse Barnett
500,000 scoville units
Join date: 21 May 2006
Posts: 4,160
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05-28-2009 14:16
I have an idea that this is tied into the server space that LL has contracted out here in Culpepper, VA at NAP. Virginia is also now listed as one of the states that LL has presence and you are allowed to work as a Mole from this state.
EDIT: Read whole blog post and this would be much more then just the local server cluster. Guess it is going to be all of the server clusters. Although I have some slight misgivings about security, I am a proponent on farming work out to the experts in the field. The greater hourly cost is still usually cheaper then the total company cost of wages plus benefits for full time employees, with more flexibility in regards to staffing. _____________________
I (who is a she not a he) reserve the right to exercise selective comprehension of the OP's question at anytime.
I am still around, just no longer here. See you across the aisle. Hope LL burns in hell for archiving this forum |
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Tore Elcar
Registered User
Join date: 6 Sep 2007
Posts: 77
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05-28-2009 14:19
Maybe this is why the pricks aren't answering my support tickets.
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Phil Deakins
Prim Savers = low prims
Join date: 17 Jan 2007
Posts: 9,537
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05-28-2009 14:28
I'd like to read the blog but I'm not allowed to. I must have typoed the password when logging into it, and you only get once chance - after that, you're out. What sort of stupid system is that?
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Prim Savers - almost 1000 items of superbly crafted, top quality, very low prim furniture, and all at amazingly low prices.
http://slurl.com/secondlife/Seymour/213/120/251/ |
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Snickers Snook
Odd Princess - Trout 7.3
Join date: 17 Apr 2007
Posts: 746
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05-28-2009 14:29
I'd like to read the blog but I'm not allowed to. I must have typoed the password when logging into it, and you only get once chance - after that, you're out. What sort of stupid system is that?  Have you tried clearing cookies? _____________________
Buh-bye forums, it's been good ta know ya. |
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Katheryne Helendale
(loading...)
Join date: 5 Jun 2008
Posts: 2,187
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05-28-2009 14:29
LOL wonder what happened to that, maybe they could outsource Kingdon's job in fact the whole upper management could be outsourced at the same time.  _____________________
Of course, its all just another conspiracy, and I'm a conspiracy nut. Need a high-quality custom or pre-fab home? Please check out my XStreetSL Marketplace at http://www.xstreetsl.com/modules.php?name=Marketplace&MerchantID=231434/ or IM me in-world. |
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Phil Deakins
Prim Savers = low prims
Join date: 17 Jan 2007
Posts: 9,537
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05-28-2009 14:30
Send me your password and I'll double-check for you. Have you tried clearing cookies? I'll try that now. ..... It didn't work. _____________________
Prim Savers - almost 1000 items of superbly crafted, top quality, very low prim furniture, and all at amazingly low prices.
http://slurl.com/secondlife/Seymour/213/120/251/ |
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Desiree Bisiani
Furniture Designer
Join date: 25 Nov 2006
Posts: 189
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05-28-2009 14:33
I'd like to read the blog but I'm not allowed to. I must have typoed the password when logging into it, and you only get once chance - after that, you're out. What sort of stupid system is that? I'm having the same issue at the moment. _____________________
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 http://slurl.com/secondlife/Lux%20Prometheus/139/47/307/ www.ambianceinteractive.wordpress.com/ |
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Phil Deakins
Prim Savers = low prims
Join date: 17 Jan 2007
Posts: 9,537
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05-28-2009 14:35
Maybe it has a bug then.
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Prim Savers - almost 1000 items of superbly crafted, top quality, very low prim furniture, and all at amazingly low prices.
http://slurl.com/secondlife/Seymour/213/120/251/ |
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Desiree Bisiani
Furniture Designer
Join date: 25 Nov 2006
Posts: 189
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05-28-2009 14:36
Maybe it has a bug then. Yeppers...that's what I'm thinking. Will try again in a bit. _____________________
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http://slurl.com/secondlife/Lux%20Prometheus/139/47/307/ www.ambianceinteractive.wordpress.com/ |
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Arcady Yue
Sex Kitten
Join date: 19 May 2009
Posts: 160
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05-28-2009 14:42
Any outsourcer or partner we would use to support any element of the grid will be under the same privacy guildines that Linden employees would be. Comsys is under the same obligations to protect residents privacy and data as any Linden. That will always be an absolute requirement. http://www.cnn.com/2008/POLITICS/11/21/obama.cell.breach/index.html The more hands in the batter, the more likely you're gonna get cookie dough on the floor. Plus: part of the concept of privacy is fewer people knowing and having access, not more. I don't care if the entire world is under and NDA, if the entire world has access, NDA or not, what privacy is there? |
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Amity Slade
Registered User
Join date: 14 Feb 2007
Posts: 2,183
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05-28-2009 15:30
Is long as it improves grid stability, I don't care whether the technicians are wearing Linden Lab nametags or Comsys nametages.
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