WARNING! Your inventory is not what it seems...

I am posting this today because I have been trying for 3 days to get the Lindens to post something about this on their blog however they have refused so far. I want to make sure people know there is a major issue right now with inventory in dealing with assets.

We noticed a few days back that we was getting reports from our clients telling us that our rez boxes were not rezzing all the way producing only half clubs if any at all. We started to investigate this and found that it was very random and wide spread.
After invetigating this for 3 days we found the issue was the fact that the Lindens has moved to a backup version of the asset server and have taken the main asset server offline.

We have contacted the Lindens over and over again and have recieved nothing in the way of a fix or ETA or anything. We have begged for them to communicate this to the people of SL however they refuse to do so.

If you go here:
http://www.slexchange.com/modules.php?name=Forums&file=viewtopic&t=50684

You can see a thread we started on this subject only to find that other builders are having the same issues.

This is support???? People are missing things from their inventory and not even knowing it. Hard to say how many people this is effecting... Not to mention stores and products out there in boxes that are not able to rez the products inside them because the product is not on this backup asset server.

Now again mind you i would not even be so upset if the Lindens would come clean and just post this on the blog warning people. Why have they not done this? I suspect its due to the fact that as soon as they do... Everyone will stop making purchases till its fixed and only god knows how long that will take.

I do not have any idea how many people this is effecting but I do know the problem is out there and your taking a chance everytime you purchase something. The item will show in say a rez box or normal box however when you try to rez it... Good luck! If it's not on that backup asset server then its not going to rez.

I would HIGHLY suggest people start checking their inventory... I mean really checking it. Don't just go by the fact that it shows in your inventory... Really try to rez it. Also store owners might want to really try rezzing some of their products. The more people that find this issue and report it the faster maybe the Lindens will go public.

~VooDoo

I had some items that wouldn't rez, either in-world or to wear, one night last weekend, but they all worked again the next day. I believe there's a JIRA issue somewhere which suggests LL is working on this.

Also just a bit more info on this....

You may be able to rez the item at your store hnowever when you take it to another sim it will refuse to rez. The sims seem to be very random from what we can tell so far.

Hope it helps.

i had a customer from a few weeks back just have her unpacked purchases disappear from inventory last week after the bu install - i asked her if she'd cleared cache and gave her instructions; she did so and said not only were my products returned to inventory, but other stuff returned that she'd also found missing as well... sigh so that's 'good news', but a return to the ol' 'recommend clearing cache' routine, oh so fun

i would guess that cacheclear would have little to do with rezboxes except for the boxes themselves in inventory though. :\ maybe if contents were redragged by hand, and repacked - that's a pain though...

p.s. also 'massively' reported a new concurrency peak yesterday, may have been part of the prob... "

1. A peak concurrency of 66,527 at 1:45PM (a new record!), and a minimum concurrency of 38,774 at 11:55PM. Median concurrency for the day was 50,986.
   

The Grid Stability Index for the day was 1.15 (lower is better). Still low level issues, and it looks like the grid maxed out at peak, limiting the number of people who could usefully use the grid."

http://www.massively.com/2008/05/19/second-life-daily-news/

Good to know. I got a report yesterday about a Rez-Faux package only half rezzing a house. This just saved me two hours of troubleshooting to try and figure out why....

yep Isablan, thats why... It sucks. I am so mad at the Lindens... I have begged them to report this to the public and they have flat out told me that unless they get enough people reporting it they will not post it to their blog. What a way to screw people.

I believe the JIRA issue is SVC-2129

That's disgusting, VooDoo. The relevant JIRA issue already has over 70 votes for it, and yet it remains "Unassigned". People filing inventory loss tickets on this are getting form letter replies, "We have solved your problem" and directions for the usual sorts of inventory loss fixes...clearing cache and so on.

On the remote chance that a Linden is browsing the forums and sees this:

THIS IS A SERIOUS ISSUE AND NEEDS IMMEDIATE ATTENTION. Not only does it need to be fixed at once, LL needs to be SEEN to be taking action to fix it.

Uhh, they told us they were doing this on Thursday:
http://blog.secondlife.com/2008/05/15/rolling-restart-for-half-of-the-grid-friday-morning-2008-05-16/

Frankly, I applaud it, they're finally doing what needs to be done to fix the asset servers 'right' and rather than shutting down the grid for the next week or however long it takes them to rebuild they've shifted to a backup system. While it seems they are doing everything in their power to keep things chugging along, problems like the issue being brought up are bound to occur.

I remember when the grid buckled when 6,000 people were online at once, now it's 60,000 and climbing, that's a 10x increase in just over 2 years. My hope for this voodoo time is that they will actually take into consideration a 200k concurrency rate.

I tryed to rez a waterfall and hottub and the water and poseballs were missing I contacted the creator and he said the water and poseballs were missing in his too, when they were not before.
If they do not come back he said he would have to make them again
ohh and it was in a rez box

Read the SLEX thread where he copy/pasted his support chats, they escalated his ticket but he just seems unwilling to wait for it to get looked at.

Kitty you appear to be missing the point here.... I understand things happen and you need to wait... What has me upset is they are not posting this info and warning people.

I could careless if they have an issue and need to fix it. It happens I understand that. The problem here is they are trying to keep it under wraps and not warn people as people are out and about purchasing things that may or may not rez for them so that they go back cussing out the owners when its not their fault. Look at the big picture here.

They did. At least, that's where I read about it.

Mari

I'd applaud it too, Jaxx...except that there is a very real possibility that the move to the backup asset server is the CAUSE of this issue. Once again, LL manages to break the system in the name of "improving" it.

Well, this explains why one of my customers couldn't get her ironing board to rez.

It involved me finally going back to my shop, getting one from there, rezzing it there, and taking it back to her, etc. Some combination of all of that finally worked.

What do you mean, they mentioned this on the blog? I read the blog and I saw nothing warning of this problem.

coco

Edit: Oh, you mean about the back-up server. Well, they should also mention about things suddenly refusing to rez.

I am not trying to fight or start an argument here... My whole point is to just let people know they are taking a big huge risk right now purchasing anything.

No place in the blog have they ever said that you may or may not be able to rez items. They did say they changed over the backup asset server but have failed to post all the issues that its causing. They know as well as all of us know that the second they do that everyone will stop purchasing items till its fixed.

The fact of the matter is this should be posted to the blog in a clear understandable matter that everyone in SL understands which is.... If you purchase anything right now you may or may not be able to rez it. Point blank.

And the fact is they have not done this and have flat out told me in live chat that they will not till they get enough people reporting it. What that magic number is I have no clue.

But the simple fact is there is a major issue right now and its been kept hush hush.

That JIRA number comes up with nothing. Is there another number I can look up for this issue?

coco

So here we go again?

http://i216.photobucket.com/albums/cc121/optikphiltr/ohhellyea_002.jpg?t=1211215141

I remembered a thread a while back when we were loosing assets. I thought this pic was hilarious.

Memorial

Do you have "proof" or is that just when the problems started?

What is the jira number of the your bug report?

SVC-2129 is about issues with rezzing items out of inventory, Your issue seems to be problems with objects rezzing things...

johnnie you don't have to take my word for it... If you don't believe me by all means run out and purchase something with items in a box and I wish you the best of luck.

lmao love that pic lol

Yes I did too. I was spared the horrors everyone else was experiencing because I do not have much of an inventory to begin with. I just felt so sorry for those who had lost Items from years ago and/or large projects that had months of work into them.

Memorial

This has absolutely nothing to to with taking anybodies word on it. Just trying to figure out what is going on.

You stated that the problem was due to the backup asset server. SVC-2129 was first posted on April 9th. If this is the source of your problem then it can't have anything to do with switching to the backup because they were not using the backup server at that time.

Looking at SVC-2129 most of the people are taking about rezzing things out of their inventory, no mention what so ever about problems with objects rezzing things. (such as using the Rez-Faux stuff) I think you have a new issue here that deserves a new bug report.



I have... I've been on a bit of a shopping binge the last few days, no problems, and I have not heard from any customers who have any problems with my boxed items so far.

::Edited to add::
But i have not bought anything that uses any type of Rez-Faux packaging system




what pic?

Johnnie,

They may be the same problem.

The basic problem, the one described by SVC-2129, is that a number of older items (created more than a year ago) are "dead". That is, they exist in inventory, can be copied and transferred, but cannot be rezzed.

If a Rez-Faux box contained a number of these dead items, then they would fail to rez as well. Or so it seems to me...someone should test it to make sure.