I got curious about unscheduled downtime and paying customers..

so I went searching and ya know what is sad....
they will not give a credit for things that cause downtime that are not within their control (including 3rd party and providers etc)

*snip*
The following are excluded from the calculation of Unscheduled Downtime: (i) scheduled maintenance downtime; (ii) problems outside of our Service (upstream providers, or your inbound connection) not affecting 100% loss to our Service; (iii) interruptions or failure of Service caused by you or your representatives (including inaccurate configuration, third-party software, abuse or over-utilization of resources, hacked servers, attacks, exploits, or server hardware failures); and (iv) causes beyond Linden Lab's reasonable control and occurring without Linden Lab's fault or negligence, including natural disasters, wars, terrorist acts, riots or other violent upheaval, governmental restrictions and actions, and performance failures of a third party outside Linden Lab's control.
*end snip*

bolding mine...
do this means (at least the way I am understanding it) that no matter how long it is down, no one will be credited because it is not Linden Lab's fault.

Are you saying that if SL is offline for a whole 24 hours, you want your 67 cents refunded??

It's pretty standard stuff. Clause (iv) is basic force majeure - any service provider worth their salt (and a few that aren't) will have that clause somewhere in their agreements / TOS.

Having said that, LL will, I imagine, have a pretty stringent uptime requirement on their own service providers, with breaches incurring financial penalties.

67 cents is not enough to cover the emotional and physical distress... lol

But think about all the uptime you get!

I know it's difficult for people who've planned events at a particular time, I'm not totally unsympathetic.

LOL no, just saying it is funny how places use this type of clause to cover their "wallet"

only 67 cents to one, but add up all those 67 cents... that totals to a lot of cash

for the record... I am not bitching or complaining about the downtime... I am simply bored and looking around too much...

check out www.bored.com

Big deal for many, it's not like the opposition are making sales while you aren't, and tier, well most of the population would be asleep and not using their land anyway.
I guess the big losers are the campbot runners with 20k of bots hammering the login continually.

)))) Rhaorth, I know you aren't bitching or complaining about the downtime. And I'm bored senseless, so I pulled out my calculator to figure out how much a premium account costs per day, and made my very first post here. LOL. Hmmm...now what should I do. Guess I could make more textures in PS, but then I'd miss the "all clear" announcement. Of course, it's 3AM.......might have to consider sleep as an option.

Most of the population asleep, Tegg?

I was under the impressoin that the bulk of SL residents are now Europeans. It is 11 am here in England, later on the Continent, of course - are you a naughty 'stay in bed' of a morning? *grins*

How about a good 20 Dollar per day? And compared to others I'm a small light. That being said, I don't blame LL on what happens right now with their provider. But I *do* blame them for transactions, rezzing and other stuff not working each and every day now for 2 weeks or even more.

I guess more accurately it's not peak load time, no 64k online at this hour, but then again it is a weekend so load probably would be up more too. Yeah I want to get in, I just caught up on 4 hours of TV show recordings and had a nap on the lounge at the same time

Well....think about it....does the cable company do refunds because the cable goes out? Or the phone company....or your internet provider? Nope.
This is not uncommon in the services provided industry.....problems are par for the course and I imagine unless there is some kind of detrimental long term down time....no service provider in their right mind is going to refund 1000s of customers every time there's a glitch and a few hours of down time.
I went off on our cable company a while back because we were having such a bad time with certain channels not being accessable or the box simply blinking off......it was a good month where we didn't have the service we were paying for. Do you think they even batted an eyelash.....nope. The most they offered was to send out a technician at no charge....but of course he found nothing wrong. They made no apologies....blamed it on all sorts of inane things and that was that. We paid our bill...eventually the issues cleared up.
But, that is the nature of the beast. Think about all the different types of services we pay for in our lives.......how often do you get a refund? The only time refunds are valid ways of handling an issue is when a 'product' does not work, period. A cell phone with a glitch....a toaster that shorts out and.... a bad meal LOL Services, however, are for the most part immune to this kind of customer negotiation. You start refunding folks across the board for down time.....eventually you go out of business. That's business.....any business has 2 objectives......make money, and stay open.
Refunding customers is a last resort to keep them happy....but it is not a good business practice when keeping those 2 rules in mind. *shrug*
I have spent years in customer service lol I've seen a lot....trust me...LL is NOT one of the bad guys out there in terms of customer service. I mean, we actually get posted explanations on the web when there's problems....how many service providers do you know that do that?!! (not my cable company! lol)

Yes they sure do, if you ask them too. Standard procedure with my big cable provider to give credits for outages usually get a whole week even if outage was a day or two. Same with phone companies.

uptime? what uptime?

My cable(phone) company gives refunds/credits. All you have to do is call up and bitch.

you need to redefine uptime

server uptime
grid services uptime
website uptime
support uptime

atleast the blog is up all the time as it`s hosted by people who have a clue

Maybe the people who own SIMs would like their $12.00 back and that is if they only own one SIM. What if they own more.

Imagine those that spend 300 + on classifieds...! How frustrating for them.

Classified are my biggest complaint. How can u charge weekly for something that is broken 100% of the time.

1 Search has never worked the way it should
2 this week has had problems every day
3 Now this long downtime
4 classified system that favours the SL elite

Yes, i know u dont have to pay for them. If u have a profitable business, its a must.

If they charge us weekly and 50% of the time its completely useless, then ev1 has every right to be pissed, not pissed on.

Now if it was a monthly thing, that is different.

Personally, i say ev1 pulls their classifieds for a week and see what they say. I'm willing. Who's in? Come on, who's with me? lol

Im like around 20,000 lindens, but im, still willing to pull them if ev1 else is

My cable will credit a day to your bill on request if the service is down more than a couple hours.

67cents for some, more to others. With classifieds, parcel listing fees, tier, membership it comes out to a little more than $20usd a day for me, not to mention the lost sales revenue.

Indeed, I payed 1250 for a classified, should have known better. For the downtime itself I would not want a refund that much, but they should consider leaving the classifieds run some longer.

@Tegg: Seems you are quite fed up with bots, take a break For your information, the bots are still logged in, its just the new logins that are again shut down.

Just realize, technology is technology and WILL break. Granted, SL has been really buggy lately with the "tweaks" they've done when they should have left it alone...

However, coming from a former technical field of my own, the first thing employees are bred to say is that it's either your personal computer causing the issue or a 3rd party and NEVER the actual companies fault, so right now LL is saying it's their ISP. Umm, correct me if I'm wrong, but shouldn't LL have their OWN webservers? I mean their basically telling us they connect a huge online streamed game through a run of the mill ISP? Please. I don't buy that.

The problem is LL Servers... it's their Hardware/Software, NOT anyone elses, but once again, employees are bred to say it's someone elses fault, hence their clause about refunds. If it's "someone elses fault, we're not refunding," so it's expected.


I love this game, but the issues SL is having is getting totally ridiculous and they really need to step up to the plate because they are going be hurting if a competitor arises.

Medhue, I do wonder who that ev1 person is you keep talking about. He or she did certainly not shop at my place yet, I would have remembered

Of course they will have their own webservers. And god knows how many servers for the grid (few thousand?). But they still need an ISP to put them on the backbone won't they? It's not that every company can come with a fiber cable and plug it somewhere into the backbone themselves. And apparantly they are not being their own ISP yet...