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Urgent answer needed - Having panic attack over this :(

LilMatty Althouse
Registered User
Join date: 5 Jun 2007
Posts: 25
08-27-2007 06:39
I own 1024m2 of land, when I went to buy the 512 parcel behind my house it tried to tell me my linden fee's will be kept at 75USD.

Is this a bug or does it really expect me to pay 75USD for my tiny 1024 plot...

Or does this mean it will charge me 75USD if I try to buy 512 added to my 1024 plot..

Please help me someone, I can't afford that much I am having a massive panic attack on what to do.
Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
08-27-2007 06:41
From: LilMatty Althouse
I own 1024m2 of land, when I went to buy the 512 parcel behind my house it tried to tell me my linden fee's will be kept at 75USD.

Is this a bug or does it really expect me to pay 75USD for my tiny 1024 plot...

Or does this mean it will charge me 75USD if I try to buy 512 added to my 1024 plot..

Please help me someone, I can't afford that much I am having a massive panic attack on what to do.


think it means your teir fee will go up to 75$

you must own a lot more than 1024m of land though ???

Maybe have some deeded to groups?
LilMatty Althouse
Registered User
Join date: 5 Jun 2007
Posts: 25
08-27-2007 06:43
I have NEVER owned land till just last week when I bought 1024...

Man I am not doing good with this should I abandon my 1024 now is it really goign to charge me this amount, I can't pay this amount what do I do...

This is not a good time for this problem to come up :(
Cherry Czervik
Came To Her Senses
Join date: 18 Feb 2006
Posts: 3,680
08-27-2007 06:44
Check the tier usage ... sounds like you were already at 40$ ...

What Colette said is the way to look and if you're not actually the owner/user of so much land personally or deeded to groups then open a support ticket with Billing. They'll sort you out or advise you.
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Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
08-27-2007 06:45
From: LilMatty Althouse
I have NEVER owned land till just last week when I bought 1024...

Man I am not doing good with this should I abandon my 1024 now is it really goign to charge me this amount, I can't pay this amount what do I do...

This is not a good time for this problem to come up :(


That seems wrong.

owning a total os 1536 should put you MUCH below $75 a month.

Im not aware of the actual click on names someone will have to help there - but you can veiw your deeded teir in "About Land" i beleive.
Denise Bonetto
Registered User
Join date: 31 Jan 2007
Posts: 705
08-27-2007 06:47
It should be $8 for the land after you buy the further 512 plot. I would contact billing asap.

I have never owned mainland, but do you have to choose your tier band before buying in your account? Have you set it to the right amount?
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LilMatty Althouse
Registered User
Join date: 5 Jun 2007
Posts: 25
08-27-2007 06:48
I have NEVER paid a tier in my life yet, my first tier fee comes around on September 5th.

GGGGRRRRRRRRrrrrrrrr support tickets... I can't stand them they take days to get answered. I miss the old system of live help :( I can't sit here for a few days having a panic attack over this...

Please can someone at least tell me I won't be paying this amount I will take snapshots and upload them to SL and you may IM them to help me figure out whats going on,

When I goto buy land the popup box says it will keep my land use fees at 75USD

Now is there anywhere on the website to see my current fee's

How do I even know I am on mainland now I am panicking I was never on mainland :( I am not in a good place right now.
Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
08-27-2007 06:50
https://secure-web10.secondlife.com/account/landfees.php


Look here

It will list the total of your donated Teir fees.

It will also explain the pricing structure.

Yes you should be around $20 a month at 1500 M I think

I have 1024 and pay $14.95
Jezabell Barbosa
Muah™
Join date: 11 Mar 2007
Posts: 896
Security and house question
08-27-2007 06:53
Ok I am finally buying my land this week. I have searched high and low and have found 2 suitable 4096 plots for me and my dog. One of the plots has a house already attached, I love that one dearly, its already furnished and has everything I would want. The other is just land, and well L$20,000 cheaper-- tier is 3 Gs more than the one with the house already.

Ok so where is my questions
Here it is:

In your opionon, better to get the more expensive one that I dont have to do a thing to or the cheaper one? (I suck at building, shopping, and with RL requirements, my SL time is limited)

Where can I find traditional EDO style houses (if I don't buy the 1st land), I cannot seem to find any?

And lastly,
Home/parcel security... What do you use on your land? I don't like the looks of the protective barrier thingy. I did happen to see killer bees and a gremlin that follow the intruder around before ejecting them, I thought that was interesting.


Thanks so much for your input
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Kevyn Hienke
Curmudgeon
Join date: 21 Dec 2006
Posts: 238
08-27-2007 06:53
From the SL website go to the page with your account info. There is a section there with land information called "Land Holdings"

Land Holdings
Allowed holdings: 512 square meters
Current holdings: 0 square meters
Available for purchase: 0 square meters
Peak square meter usage: 512 square meters
Total monthly cost: US$0.00
Next bill date: Wednesday, September 26, 2007

It will look like the above. Total monthly cost is what you will be billed in addition to your premium fee.

I suspect somehow you account got set at the 1/4 region tier fee, and what SL was telling you was that buying that 512sq m would *not* bump you into the 1/2 region tier group.

You might try clicking on the "Land Use Fees" link to the right on the page with your account info. This will take you to a page with radio buttons where you can manually set your tier level. I suspect you will find that the 1/4 region button is selected. Since you already own 1024, try selecting the 512 sq m button for $5 (that will give you 512 plus the premium 512 for 1024). "Save Changes" and then go back and try to purchase the land and see if it gives you a warning you will be bumped up to the $8 tier level.
Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
08-27-2007 06:55
From: Jezabell Barbosa
Ok I am finally buying my land this week. I have searched high and low and have found 2 suitable 4096 plots for me and my dog. One of the plots has a house already attached, I love that one dearly, its already furnished and has everything I would want. The other is just land, and well L$20,000 cheaper-- tier is 3 Gs more than the one with the house already.

Ok so where is my questions
Here it is:

In your opionon, better to get the more expensive one that I dont have to do a thing to or the cheaper one? (I suck at building, shopping, and with RL requirements, my SL time is limited)

Where can I find traditional EDO style houses (if I don't buy the 1st land), I cannot seem to find any?

And lastly,
Home/parcel security... What do you use on your land? I don't like the looks of the protective barrier thingy. I did happen to see killer bees and a gremlin that follow the intruder around before ejecting them, I thought that was interesting.


Thanks so much for your input


Just my opinions -

Buy the cheaper one

whats an EDO house?

No security
Denise Bonetto
Registered User
Join date: 31 Jan 2007
Posts: 705
08-27-2007 06:56
From: Jezabell Barbosa

And lastly,
Home/parcel security... What do you use on your land? I don't like the looks of the protective barrier thingy. I did happen to see killer bees and a gremlin that follow the intruder around before ejecting them, I thought that was interesting.


Thanks so much for your input


I don't use any security on my land as it's on an island and you need to check covenants before you do add any.

As for whether to buy land with a house on already or not, I would be more interested in the plot and neighbours etc as a house can be bought in any style and take minutes to put up.
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LilMatty Althouse
Registered User
Join date: 5 Jun 2007
Posts: 25
08-27-2007 06:58
Jezza please make your own thread, your post does not help my situation and will jsut confuse my topic by bringing me offtopic :(

Thanks for the link I am checking now.

Ok

I went there and it had my dot on the 75USD a month I have NEVER clicked that before in my life

Did SL automatically select me to pay 75 usd am onth without checking with me first?

Was this some cruel way to get money out of me, I just clicked on 8 dollar one and clicked save changes.
Kevyn Hienke
Curmudgeon
Join date: 21 Dec 2006
Posts: 238
08-27-2007 07:00
From: LilMatty Althouse
Jezza please make your own thread, your post does not help my situation and will jsut confuse my topic by bringing me offtopic :(

Thanks for the link I am checking now.

Ok

I went there and it had my dot on the 75USD a month I have NEVER clicked that before in my life

Did SL automatically select me to pay 75 usd am onth without checking with me first?

Was this some cruel way to get money out of me, I just clicked on 8 dollar one and clicked save changes.


That is the tier level, not what you are charged. You are charged for your actual usage.

"You may remain at the higher tier level without penalty; tier fees are only charged for the total amount of land actually held within your billing cycle."
Suzy Hazlehurst
Offensive Broad
Join date: 14 Oct 2006
Posts: 323
08-27-2007 07:00
From: LilMatty Althouse
Now is there anywhere on the website to see my current fee's


Go to the SL front page. (www.secondlife.com)
Click 'My Account'. It's in the upper right hand corner.

A total of 1024m of land should result in a monthly tier fee of 5 USD
Buying an additional 512m (total 1536m) should result in a monthly tier fee of 8 USD

To have to pay 75 USD a month, you would have to hold up to 16896m of land.

On the 'my account' page you can see how much land you actually hold, and how much you will be charged.
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LilMatty Althouse
Registered User
Join date: 5 Jun 2007
Posts: 25
08-27-2007 07:03
Let me upload images of what I saw when I went to the link posted before the one earlier suzzy it had me selected ot be already paying 75usd although I only had 1024 land.

I selected in the tick box 8dollar tier and clicked save. What upsets me is I never ONCe in my life asked for it to charge me this much. Because it has taken me a while to notice this, will SL charge me that 75?

I will submit a ticket now.
Suzy Hazlehurst
Offensive Broad
Join date: 14 Oct 2006
Posts: 323
08-27-2007 07:14
From: LilMatty Althouse
I selected in the tick box 8dollar tier and clicked save. What upsets me is I never ONCe in my life asked for it to charge me this much. Because it has taken me a while to notice this, will SL charge me that 75?


OK, first of all, stop panicking. If you have never held more than 1024m of land at a time, yout tier fee should be 8 USD a month. If SL actually does charge you 75 USD, that will be their fault, not yours. Do you use a credit card? If so, you are automatically insured against unauthorised payments. You did not authorise SL to withdraw 75 USD. If they withdraw that much anyway, your credit card company will refund you.

My advise: tell SL about the mistake that seems to have been made, and stress the fact that you do not authorise a payment of 75 USD. Keep a record of this to show your CC company if necessary. If SL takes 75 USD from you anyway, go straight to your CC company and have them refund you. Then sit back while your CC company does all the bitching and moaning necessary to get their money back from SL.
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No children, elderly or animals were harmed during the creation of my second life.
Ciaran Laval
Mostly Harmless
Join date: 11 Mar 2007
Posts: 7,951
08-27-2007 07:15
Are you sure it's 1024 and not 10,240? 10,240 would put you on USD$75 a month.
LilMatty Althouse
Registered User
Join date: 5 Jun 2007
Posts: 25
08-27-2007 07:23
https://secure-web10.secondlife.com/account/landfees.php

That link here took me to the problem, the tick box was on 75usd charge, I selected 8USD and clicked save.

My question now is WHY did LL auto select that 75USD charge? Without me owning that land.

I posted a support ticket with a tonne of questions and I hope they answer soon.

Thank you very much for that link.
Ciaran Laval
Mostly Harmless
Join date: 11 Mar 2007
Posts: 7,951
08-27-2007 07:27
Check your transactions history from that page and make sure it only shows your 1,024 purchase.

That page will also give you a rundown of your land holdings, the important one for you is

Peak square meter usage. If that says 1,024 then you should only be being charged USD$8 a month.
Suzy Hazlehurst
Offensive Broad
Join date: 14 Oct 2006
Posts: 323
08-27-2007 07:30
From: LilMatty Althouse
My question now is WHY did LL auto select that 75USD charge? Without me owning that land.


That is like asking why hurricanes destroy cities. There is no why. The box that corresponds with your actual land usage should normally autoselect, in your case 5 USD assuming you didn't buy the second 512 lot). I'm sure it's not like an actual Linden decided to do things different in your case. It's just a computer malfunction, something got borked in the system. There is a record that shows your actual land holdings over the last month, that will show you never had more than 1024m. It's obviously a mistake, nobody can hold you accountable for that 75 USD.
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No children, elderly or animals were harmed during the creation of my second life.
Meade Paravane
Hedgehog
Join date: 21 Nov 2006
Posts: 4,845
08-27-2007 07:30
/me wonders if this is a bug/feature in the Buy Land page. If you have (rightly or not) the US$75 thing checked on the web page but are only using US$5 worth of tier, should the Buy Land dialog say US$5 or US$75?

Not sure I get why that web page is there.. Is this somehow useful to land traders?
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Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
08-27-2007 07:34
Ciaran is right. And, check what Kevyn said earlier: just because your tier LEVEL is set high, doesn't mean that you will be billed at that level ... as Ciaran says, you are billed only for the maximum amount of land that you actually held during the month. So don't panic yet, but do call your credit card company early in September and find out what LL actually billed.

I haven't seen any one else claiming that tier was arbitrarily set ... it always turns out to have been a mistake of some kind. Group memberships, in particular, can be tricky if the group owns land. Others know more about this, but let me put out there for their comment that I think that if you have become a member of a group lately that owns land or donates tier in some way, I think that could have resulted in your tier level being set high.
Qie Niangao
Coin-operated
Join date: 24 May 2006
Posts: 7,138
08-27-2007 07:52
From: Nika Talaj
...I think that if you have become a member of a group lately that owns land or donates tier in some way, I think that could have resulted in your tier level being set high.
I don't think so--unless one explicitly contributes tier to group, I don't think groups can "take" tier.

That's not to say group membership is safe--it is *not*--but not for reasons of tier. If you don't trust a group with your entire account balance, do not join it! (Enough said.) But AFAIK, groups can only get explicitly contributed tier.
Tiziana Catteneo
Registered User
Join date: 19 Feb 2007
Posts: 187
08-27-2007 07:56
I think they have problems charging landfees

Last week I upgraded premium and today they charged my CC for the landfees instead of waiting the 30 days billing cycle.

Send a ticket to support
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