A little help is appreciated.

I tried to log into Sl the other day and today And I got a message saying "Second Life cannot be accesed by this computer" i searched the web and all i can find saying is that i was banned... but I dont know what for nobody has contacted me and i really want to see my friends agian .. no i can acess Secondlife IM "Slim" but loging on with the actual veiwer is just not cutting it ... so .. think somone could throw me a bone?

I filed a support ticket but they seem to be takign thier sweet time about it ... but i dont know I checked the incident rwports and i could only find one region that was saying that i was in but i didnt even have anythign pertaining to what i was there for. can somone help clear things up for me?

First step is to determine if it's your computer or your account. Try logging in with a different computer.

Hello, Exavier, welcome to the forums! Is "Exavier" the account that cannot log into SL? If so, that is a little odd - usually if the account is banned, it is banned from the website as well. The "cannot be reached from this computer" message often means an IP ban, actually.

LL sends an email when it bans, but sometimes it gets eaten by your email's spam filter. Check your spam folders on both your email server and local email client, if you have them.

In any case, your only recourse is to speak with LL, unfortunately. If it goes on for awhile (it may be a suspension and not a ban, and go away after a few days), you might want to try to call billing instead of waiting for support. Billing has a 24-hour U.S. tollfree number (1-800-294-1067) - and, if you are not in the US, you CAN call U.S. tollfree numbers for free using Skype.

Good luck!
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why woudl they ban a single computer? and if they did how can i fix this. right before it did this to me I was able to log in from anothe rapt. downstairs but when i brought it back to my place... its just like BAM! denied. and yeah it's this acct. that cannot acess secondlife ..it's sort fo frustrating because nobody has given me an explanation. and well It's just that.. I cannot find one and i cant find a reason to have been banned.

So, on your same computer, with another avatar, you can login just fine?

nope still cant log in tried making a new acct. tried reinstalling.. jsut still no luck
I can use slim and login to the forums clearly but other than that...i cant actually log into the the 3d veiwer

Coudl it be becaus ei changed IP addresses quickly?

I was downstairs art my mom's place and then brought back up to my sisters place where i'm tempotarly staying all within a span of 10 minutes ...woudl that be considered moving too fast for SL or somthing?

No, SL doesn't care how quickly you shift around. It sounds like your IP address has indeed been banned, but your account has not. Other behaviors, such as moving about large amounts of Lindens that may resemble money laundering, or having folks AR you for griefing, can cause you to be IP suspended or banned.

LL has also been known to suspend/ban accidentally, meaning to suspend a different person. You need to talk to them.

p.s. Also, if there is someone else in the household who uses SL, it is entirely possible that THEY did something that caused the IP ban.
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how long do tickets take to be looked at?

There is no set time for the tickets to be looked at.
Have you reset the modem and router at the new location?

yeah
i might try pressing the reset button on them though other than a hard boot...
though the modem isnt exactly resettable other than pluf unplug method.
is there a linden in the house!

No lindens here.

Exavier, do you recall what Sim you were in last?

I have a feeling there might be a ghost standing around doing nothing.

I was right around Gougen in one of the vehicle sandboxes. then i went to oak grove Murray or smith one of those three while i was testing out the AMBo ATV that my buddy dingo made.

Does anyone else wonder if the person whose computer they used, got the password, and misused this person's account?

Nobody coudl even access the acct. I literally Hauled my tower from the downstairs apt to the upstairs one. hooked it up and suddenly I could not log in "second Life cannot be accessed from this computer." i called them and they say it's a technical issue. I just want to know what is going on.

This happened to me last year, and I had to reboot my dsl modem box. Restarted it, completely and then restarted my computer and was able to get on.

Someone already posted the answer to how you can get this sorted out. I have quoted it.

That is only for billing i called it last night this is a technical issue says LL so that number dosent help me cause i called and well... they told me it was a technical issue.and they cannot help me... and ontop of that... i bet you that LL made a mistake and did it to the wrong person.

Am i not supposed to get an Email form lindenlabs tellign me that I am banneed or somthing?

Did your sister use your computer to run Second Life?

If you called once, you can try calling again. A different person might react differently.

have you checked the firewall? both on the modem/router and on the pc?

my sister did not use secondlife that i know of
i was at my mopms apt down stairs with the very same tower. here are the state of what i can do and my tower specs

Any of the 3rd party or 1st party 3d clients: No
Secondlif instant messenger : Yes
Website access: Yes
Forums: Yes
Support tickets: Yes (and I have filed one.)(friday night and have heard nothing)



CPU: Intel Pentium 4 (Unknown model) (3200 MHz)
Memory: 1023 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 6600/PCI/SSE2
Windows Graphics Driver Version: 6.14.0010.7777
OpenGL Version: 2.0.0

libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.25318 (Mozilla GRE version 1.8.1.21_0000000000)

If mean you reset your router by using a paperclip and pressing the tiny reset switch, that resets the router to factory default. That means that any configuration settings you may have done earlier are lost......you'll have to reconfigure your router. It also resets the factory default password to get into the confuguration utility........that is normally "admin" but it could be different (check your manual). Plus it's not really a matter of pressing that button to reset it either........there is a sequence of things you must do to get it properly reset. For my Linksys 430N you must press the switch, wait 3 to 5 mins then unplug the router, wait 5 mins then plug it back in. If you don't do that it fails to reset plus it really screws up whatever settings you had saved. I don't know what your router manufacturer is but if it's Linksys call them........they are very helpful and patient. They will walk you through configuring your router while on the phone with you. And my router is well outside the warranty period........they still do that for you.

You can also call your ISP to see if they are having some kind of problems too. Worth a shot anyway. On the time frame for a suppoet ticket to be answered I can only tell you my experience..............not long at all (like less than 24 hours). I've only put in two tickets in my life but both were quite quickly addressed and resolved. I am a premium account which may be why I've had pretty good support from LL.

this is bad.. i really dont want to actually deal with this right now... they chose a horrible time and coudl it Be somone from my neighborhood hub? I.E. somone was banned in my area.
LL used a widespread ban of diff I.P. Addresses only to stop the person form logging into SL?? and I just got caught in the crossfire?


and even so I gave them My IP info and my HDD info and my Modem hex code.. shoudlent they beable to quickly take care of the matter or does LL not work on the weekends..