My ping time is 600+ ms. I've been told this can be caused by my computer trying to connect via a server that isn't in my local area. I had a friend with a similar problem and he found out that even though he's in Australia, his computer was rerouting through America for some reason.
Does anyone know how I can find out if I have the problem, and how to resolve it if I do?
Welcome to the Second Life Forums Archive
These forums are CLOSED. Please visit the new forums HERE
what server am I connecting through? |
|
|
Cosmic Buccaneer
Registered User
Join date: 17 Feb 2009
Posts: 16
|
02-20-2009 17:55
|
|
SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
|
02-20-2009 19:27
Possibly you would find Visual Route Lite useful, if you are running Windows: http://www.visualroute.com/lite.html .
_____________________
-
So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan - |
|
Baloo Uriza
Debian Linux Helper
Join date: 19 Apr 2008
Posts: 895
|
02-20-2009 19:30
My ping time is 600+ ms. I've been told this can be caused by my computer trying to connect via a server that isn't in my local area. I had a friend with a similar problem and he found out that even though he's in Australia, his computer was rerouting through America for some reason. It varies per sim. You can find out what you're connected to at that moment in Help > About Second Life. What kind of connection do you have? If it's satellite, there's not much you can do about ping. |
|
Cosmic Buccaneer
Registered User
Join date: 17 Feb 2009
Posts: 16
|
02-25-2009 01:32
Thanks for replying guys. Please stay with me here, because I'm still not getting it to work and I am SUPER confused. And annoyed.
I went to 'about second life', and i got: Second Life 1.21.6 (99587) Oct 14 2008 17:42:25 (Second Life Release) Release Notes You are at 263347.8, 269209.8, 35.4 in Help Island 224 located at sim8439.agni.lindenlab.com (8.10.150.252:13002) Second Life Server 1.25.5.109327 Release Notes CPU: Intel Core 2 Series Processor (2394 MHz) Memory: 2047 MB OS Version: Microsoft Windows XP Service Pack 3 (Build 2600) Graphics Card Vendor: NVIDIA Corporation Graphics Card: GeForce 7600 GT/PCI/SSE2 OpenGL Version: 2.0.3 libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3 J2C Decoder Version: KDU LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.22019 (Mozilla GRE version 1.8.1.13_0000000000) Packets Lost: 0/8556 (0.0%) I don't know what this means. I don't know if this helps. When i log in through my other avatar, I also get lag even though i'm in a different sim. I used the tracer you gave me the link for, and I typed in www.secondlife.com - is that right? Because i am using the application, NOT the URL. But here is what it told me: that the host www.secondlife.com is reachable in 23 hops. In general this route is resonably quick, with hops responding on average within 105 ms. However, all hops after hop 14 in network 'null' respond particularly slowly. Here is a more detailed post that i made about this problem in the 'lag' thread that is stickied. it gives more info about how I've tried to solve the problem. I have done the stuff you guys said, but I don't really know what the answers mean or what to do with them. Oh, and I am running ADSL broadband - is that satellite? It's the phoneline plugged into a modem, and the modem plugged into a computer. Can someone please help me get my second life back? HERE IS MY ORIGINAL POST: Hi All, I am hoping someone can help me. I've scanned over the last 8 pages of threads and i haven't found an answer to my question - or if I have, there's been too much computer jargon to be able to understand it. I used second life on my current computer, but at a different home address. I was on an ADSL connection. I was able to set the settings to show the graphics quite well - high graphics settings - and the bandwidth up to 1000. I never had any issues with lag at all. I have moved to a new address (new house in real life), and am using second life on the same computer. I am also using the same kind of connection - an ADSL plan, the same type as before. However, second life is VERY laggy. I have tried everything i can think of and would really appreciate some help as I can go no further. Here are the facts / questions you will need to know answers to in order to help me: 1. The lag is showing up as network lag. The network lag circle goes red and says the network connection is bad when I go view ---> lag meter. 2. I have uninstalled and reinstalled virus software, done a complete scan, and a complete defrag. I have also uninstalled, redownloaded and reinstalled second life. Finally, I tried making a new second life account (an alt). None of these made any difference. 3. When I change my bandwidth from 1000 to 250, and my graphics settings from high to low, there is SOME SMALL improvement in performance. Usually though the improvement is that the network circle goes green for all of 30 seconds, and then back to red. However before I was able to use SL with a bandwidth of 1000 and a graphics settings of high - and it worked great. 4. I have contacted my ISP and had them do all sorts of tests at their end. My ADSL connection is working fine, at about 27 KB/sec. Before it was closer to 30 KB/sec so it's only a little slower than my previous address. When I load other webpages, the speed is fine - it's just second life. 5. Although the ADSL plan I am on is the same KIND of plan, it IS a different account (same provider, different account). I don't know if setting up the new ADSL account changed anything in my windows settings that means SL runs slowly. I have a friend who was investigating a similar problem a while ago with his SL. He said he found out that my computer will connect to SL through a server somewhere in the world. With his SL, even though it was supposed to connect in Australia (where we live), it was rerouting through America for some reason. I don't know if this is the same problem I have. Anyway, if anyone could PLEASE PLEASE help I would appreciate it SO much. I love SL and I am part of communities there that I gotta get back to! I've been trying to fix this for 2 - 3 weeks now and that's too long. So please help  And thankyou.By the way, I only have basic computer literacy, so please explain your answer in easy to understand terms. Thankyou! |
|
Cosmic Buccaneer
Registered User
Join date: 17 Feb 2009
Posts: 16
|
02-26-2009 02:20
Can someone PLEASE help I am at a total loss.
Do I need to switch ISP? PLEASE PLEASE help. |
|
Jonvic Toshi
Registered User
Join date: 30 Oct 2007
Posts: 37
|
02-26-2009 05:11
Well a few comments.
1. You cannot control how your route through to the servers in SL. It could be via any available route and of course, if that route is slow, you will get a slow connection. Changing ISP will not help you with that. Whatever you use you will need to route to SL somehow. 2. You say you get 30KB/s ADSL? Are you sure...dial up modems give you 56KBs! If you are truely getting that speed then you stand no chance of running SL. If this is true, the you seriously need to change provider..in fact you should get your line checked out. Go to www.speedtest.net and go a test yourself If you can test your computer on a friends connection..or if you have a laptop use a public wifi spot. That will tell you if you have a bad connection. |
|
Cosmic Buccaneer
Registered User
Join date: 17 Feb 2009
Posts: 16
|
03-04-2009 23:40
Thanks sooo much for replying Jonvic Toshi!
1. Does my computer connect through the same route every time I start SL? Because this happens EVERY TIME. And I need to stop it. Are you sure changing ISPs wont make it connect through a different route. 2. I think i might've gotten the KB/s and Kb/s mixed up. one is much bigger than the other, yes? I'm getting the bigger one. One of them has a capital B or K or something and the other one doesn't. Is there anything else I can try? I USED TO use this computer at a different house and it worked fine. So it HAS to be something to do with the connection. BUT I don't know if it is my ISP, or if it is the server my computer is trying to connect through. Can someone please tell me if THIS will work (this is my reasoning): 1. SL looks at where I am and then makes me go through a certain server. 2. At the moment I'm connecting through ADSL through a phoneline - so where I am relates to 'where this house is'. 3. IF I got wireless, would the...umm...adress that my computer connects through be any different? Because then I'm not connecting through phonelines, I'm connecting through..what? Airwaves? If no one has any ideas, can you point me to any other forum or ANYTHING? Please please please I MUST GET second life back. I am going mad it's been 2 months. |
|
Meade Paravane
Hedgehog
Join date: 21 Nov 2006
Posts: 4,845
|
03-05-2009 09:46
Log in and do Help->About SL again.. Look for the bit I've highlighted below..
You are at 263347.8, 269209.8, 35.4 in Help Island 224 located at sim8439.agni.lindenlab.com (8.10.150.252:13002) Second Life Server 1.25.5.109327 Release Notes ... The highlighted bit is the sims network name. If you're using XP/Vista, click the windows Start button then click Run.... A window will pop up - type 'cmd' in there (without the quotes) and hit enter. A command window will pop up. In the command window, type 'tracert ' (no quotes) followed by the sims network name then hit enter. You'll get a whole bunch of lines of text and it may take a minute or so to run. Once it's done, copy all the text (right-click in the command window and do Mark, drag the mouse around to select all the text then press enter to copy the selected text) and post it here. The first few lines may contain info like who your ISP is and what your IP address is. Feel free to edit out any bits on the first few lines that look like personally identifying info. edits: 1. Does my computer connect through the same route every time I start SL? Because this happens EVERY TIME. And I need to stop it. Are you sure changing ISPs wont make it connect through a different route. Routing contains much black magic. Because of the way the internet works, you might already be going through a number of different routes in one login session without knowing it. Picturing things as a road system is usually easiest. Say you want to drive to a particular store in some town 1000 miles away. You need to take a bunch of small/slow roads to get out of your neighborhood and onto the big highways, a few fast/big highways to get near your destination then back to a bunch of small/slow roads to get to the exact spot. The internet is just like that but things like network routers can reroute the traffic between you and the destination based on things like how busy they are and what they currently think is the fastest way to get you to your destination. This can happen very quickly and is totally transparent to you. If you're actually having a routing problem, the chance of getting help by switching ISPs really depends on how close you are to the problem. If it's near the destination, nothing you do locally is going to help much. If it's right down the street, it might help a lot. 2. I think i might've gotten the KB/s and Kb/s mixed up. one is much bigger than the other, yes? I'm getting the bigger one. One of them has a capital B or K or something and the other one doesn't. Yep. One B equals eight b. B is for bytes and b is for bits. One byte contains 8 bits. The number you quoted is a bit small either way. Is that what SL was reporting that you are using or is that a number your ISP gave you? Sure it was a K instead of an M? One M is 1000 K. Also, if you haven't tried it yet, try shutting down your PC and unplugging ALL your network gear for a few minutes. Power them back on in the order of modem -> router -> PC, giving each a minute to wake up before plugging the next one back in. _____________________
Tired of shouting clubs and lucky chairs? Vote for llParcelSay!!!
- Go here: http://jira.secondlife.com/browse/SVC-1224 - If you see "if you were logged in.." on the left, click it and log in - Click the "Vote for it" link on the left |
|
Cosmic Buccaneer
Registered User
Join date: 17 Feb 2009
Posts: 16
|
03-05-2009 13:21
Thankyou SO much Meade Paravane. I have done as you asked. I have two alts and both get laggy even though both are in different sims - no matter what sim they're in they lag. So I did the test with both of them. The CMD window cut off the end of the text, I hope that's okay.
Here's the results: C:\Documents and Settings\Owner>tracert sim8451.agni.lindenlab.com Tracing route to sim8451.agni.lindenlab.com [8.10.151.10] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms mygateway1.ar7 [10.1.1.1] 2 47 ms 65 ms 33 ms 172.18.210.19 3 49 ms 33 ms 32 ms 172.18.68.158 4 78 ms 32 ms 59 ms 172.18.117.65 5 113 ms 42 ms 46 ms 172.18.117.76 6 * 873 ms 765 ms 172.18.240.9 7 171 ms 145 ms 199 ms TenGigabitEthernet8-4.win13.Melbourne.telstra.ne t [139.130.192.93] 8 105 ms 32 ms 119 ms TenGigE0-8-0-5.win-core1.Melbourne.telstra.net [ 203.50.80.129] 9 186 ms mygateway1.ar7 [10.1.1.1] reports: Destination protocol unreachab le. Trace complete. C:\Documents and Settings\Owner>tracert sim8516.agni.lindenlab.com Tracing route to sim8516.agni.lindenlab.com [8.10.151.75] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms mygateway1.ar7 [10.1.1.1] 2 44 ms 55 ms 51 ms 172.18.210.19 3 37 ms 84 ms 60 ms 172.18.68.158 4 47 ms 33 ms 33 ms 172.18.117.65 5 35 ms 82 ms 59 ms 172.18.117.76 6 30 ms 32 ms 94 ms 172.18.240.9 7 29 ms 50 ms 31 ms TenGigabitEthernet8-4.win13.Melbourne.telstra.ne t [139.130.192.93] 8 27 ms 33 ms 93 ms TenGigE0-8-0-5.win-core1.Melbourne.telstra.net [ 203.50.80.129] 9 64 ms mygateway1.ar7 [10.1.1.1] reports: Destination protocol unreachab le. Trace complete. To answer your other questions, when I called my ISP to ask if my speed was right, they told me to download a file. So that speed is my download speed. The speed I download something at is usually 27 KB/sec (they said it should be 27 KB/sec - 32 KB/sec). Today for some reason I am getting 20 KB/sec though. And I double checked that it is definitely KB/sec. According to my plan, I should be getting a connection speed of 256/64kbps and they said I am getting that speed when they did a line test. I don't know what the 256/64 refers to, except for the speed. I hope this helps. Thankyou for all your help. I wonder if there's a way I can TEST another ISP without having to pay for all the connection fees, and to break my current contract if it doesn't work. Anyone know of any superfast reliable wireless broadband for a reasonable price in Melbourne? |
|
Windsweptgold Wopat
Registered User
Join date: 24 May 2007
Posts: 1,003
|
03-05-2009 17:46
I cant help you with the tech stuff as i am clueless but i use TGP ADSL and I havebeen in SL now for over 2 yrs . only issue i ave is when we DL to much and go over our limit then i throttled and can still get into SL but cant do much.
Big pond has a deal where you can use SL with out it being counted against your DL but in my view hell would have to freeze over before ill use telstras items |
|
Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
|
03-06-2009 08:01
9 64 ms mygateway1.ar7 [10.1.1.1] reports: Destination protocol unreachable. Interesting.. I've never seen that error before. Googling [tracert "reports: Destination protocol unreachable"] results in a bunch of people from your neck of the world having the same issue with things in ar7. Can you try "tracert -d sim8451.agni.lindenlab.com" and tell us if you get that same error again? The -d just tells tracert to not translate the IP addresses into names. edit: Cosmic, try this for a speed test: http://www.zdnet.com.au/broadband/speedtest.htm |
|
Cosmic Buccaneer
Registered User
Join date: 17 Feb 2009
Posts: 16
|
03-06-2009 15:52
as requested:
C:\Documents and Settings\Owner>tracert -d sim8451.agni.lindenlab.com Tracing route to sim8451.agni.lindenlab.com [8.10.151.10] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 10.1.1.1 2 33 ms 33 ms 31 ms 172.18.210.19 3 50 ms 33 ms 62 ms 172.18.68.158 4 32 ms 10.1.1.1 reports: Destination protocol unreachable. Trace complete.  its all horrible |
|
Osprey Therian
I want capslocklock
Join date: 6 Jul 2004
Posts: 5,049
|
03-06-2009 17:43
Big pond has a deal where you can use SL with out it being counted against your DL but in my view hell would have to freeze over before ill use telstras items Isn't that only when you stay on their island? _____________________
|
|
Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
|
03-06-2009 17:54
its all horribleNot necessarily.. It's certainly strange, though. Can you do a "ping -t sim8451.agni.lindenlab.com" then walk away for about 15 minutes (or more). Come back and hit ctrl-c and post the last 4-5 lines from the output. |
|
Cosmic Buccaneer
Registered User
Join date: 17 Feb 2009
Posts: 16
|
03-06-2009 22:39
hello, i did what you asked sindy.
after 20 minutes, it was still going and this is what it said: Reply from 8.10.151.10: bytes=32 time=1335ms TTL=43 Reply from 8.10.151.10: bytes=32 time=238ms TTL=43 Reply from 8.10.151.10: bytes=32 time=434ms TTL=43 Reply from 8.10.151.10: bytes=32 time=411ms TTL=43 Reply from 8.10.151.10: bytes=32 time=216ms TTL=43 now it's been almost an hour and it's still going...i don't know if it's supposed to stop ever this is what it says now: Reply from 8.10.151.10: bytes=32 time=217ms TTL=43 Reply from 8.10.151.10: bytes=32 time=217ms TTL=43 Reply from 8.10.151.10: bytes=32 time=217ms TTL=43 Reply from 8.10.151.10: bytes=32 time=218ms TTL=43 Reply from 8.10.151.10: bytes=32 time=217ms TTL=43 Reply from 8.10.151.10: bytes=32 time=216ms TTL=43 im going to turn it off otherwise it might go forever - i hope i did it right and that it tells you something thanks so much for helping me |
|
Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
|
03-07-2009 07:39
Press ctrl-c to stop it - it will indeed keep going forever until you do that.
Once you stop it, the last 4-5 lines will be a summary of what happened - minimum, maximum and average ping times and how many packets got lost along the way. |
|
Cosmic Buccaneer
Registered User
Join date: 17 Feb 2009
Posts: 16
|
03-07-2009 20:19
Ah, I see...silly me, i misread the message sorry. I did it again, let it run for 15 minutes, and then ctrl-c the thingy. Here is what it said:
Ping statistics for 8.10.151.10: Packets: Sent = 850, Received = 848, Lost = 2 (0% loss) Approximate round trip times in milli-seconds: Minimum = 215ms, Maximum = 3100ms, Average = 329ms Control-C Hmmm...that's weird, i dont know much about all this computer stuff, but what i just did doesnt seem to relfect what's going on in SL. In SL it tells me there's lots of packet loss and the ping time is over 600ms. |
|
Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
|
03-07-2009 21:42
Hmmm...that's weird, i dont know much about all this computer stuff, but what i just did doesnt seem to relfect what's going on in SL. In SL it tells me there's lots of packet loss and the ping time is over 600ms. Those stats look like they're a little shaky at times but seem mostly steady. I have no idea what a decent ping time from Oz is - ask around to see what others are getting. The term "ping time" can be a little misleading. The one you did from the command line is sorta measuring the time it takes to get from you to the operating system on the sim host. The one you see in-world is how long it's taking to get from you to the sim itself - the sim software program running on the host. It's not uncommon for the in-world number to be higher, especially if the sim is under load. That IP address you were pinging is in Phoenix. The Blackwater sim, one of my favorite places BTW, is on a host in Dallas - can you try logging in or TPing there and seeing if things are better? How about the Denby sim, which is in San Francisco? |
|
Cosmic Buccaneer
Registered User
Join date: 17 Feb 2009
Posts: 16
|
03-09-2009 23:55
I went to the two sims you talked about. Both lagged as well. I have tried with two different alts and both lag. I also did the ping from the cmd line for those two sims and here is what I got:
You are at 263552.0, 253568.0, 95.9 in Blackwater located at sim3230.agni.lindenlab.com (216.82.20.219:13000) Second Life Server 1.25.6.113484 Ping statistics for 216.82.20.219: Packets: Sent = 1962, Received = 1957, Lost = 5 (0% loss), Approximate round trip times in milli-seconds: Minimum = 238ms, Maximum = 4110ms, Average = 269ms You are at 262045.0, 258723.4, 24.9 in Denby located at sim931.agni.lindenlab.com (8.4.129.81:13001) Second Life Server 1.25.5.109327 Ping statistics for 8.4.129.81: Packets: Sent = 675, Received = 675, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 199ms, Maximum = 3533ms, Average = 278ms ------------------------- Does what I've done so far indicate what the problem is yet, or anyway out of it? To clarify: I have used this exact computer before, with this exact internet plan - but *at a different house*. When I moved house and got the internet connected here, SL slowed down and gets massive ping time lag. What do I do?? |
|
Cosmic Buccaneer
Registered User
Join date: 17 Feb 2009
Posts: 16
|
03-11-2009 05:10
I'm pretty much at the point of needing to change ISPs. So if there's anything that I possibly haven't tried that I could, I would really appreciate someone telling me. Also, if there's any way I can check if changing ISPs or changing to wireless would make any difference to my ping time - can anyone help with that?
I am so appreciative of all the people that have helped and suggested things so far. Thank you again. |
|
Meade Paravane
Hedgehog
Join date: 21 Nov 2006
Posts: 4,845
|
03-11-2009 09:23
I think your next step would be to figure out how your stats compare to others in your area. You're many, many miles from LL and your stats may just be a fact of life.. :\
To clarify: I have used this exact computer before, with this exact internet plan - but *at a different house*. When I moved house and got the internet connected here, SL slowed down and gets massive ping time lag. Cable or DSL? _____________________
Tired of shouting clubs and lucky chairs? Vote for llParcelSay!!!
- Go here: http://jira.secondlife.com/browse/SVC-1224 - If you see "if you were logged in.." on the left, click it and log in - Click the "Vote for it" link on the left |
|
Cosmic Buccaneer
Registered User
Join date: 17 Feb 2009
Posts: 16
|
03-11-2009 22:51
Well, I know people living in Australia and people living in Melbourne use second life just fine. I lived not ten minutes drive from where I live now and it worked fine. So it's not where in the world I am, but it may be the house I have moved into.
I don't know the difference between cable and DSL. What I am using is ADSL (is that DSL?). It is where the computer is plugged into the modem, and the modem is plugged into the phoneline with a splitter so we can use the phone as well. Sorry, I know you're trying to help, but I have already said both of these - that i am using ADSL and that people in Melbourne get this thing to work just fine. Does anyone know if switching to wireless would help? *cries* |
|
Meade Paravane
Hedgehog
Join date: 21 Nov 2006
Posts: 4,845
|
03-12-2009 10:39
Sorry, I know you're trying to help, but I have already said both of these - that i am using ADSL and that people in Melbourne get this thing to work just fine. My bad - sorry for asking stuff you've already answered. Yes, ADSL is a form of DSL - most people that have DSL actually really have ADSL. The 'A' stands for 'asymmetric' and basically just means that your upload and download speeds are different. Does anyone know if switching to wireless would help? In general the answer is: no, absolutely not. When it sounds like people are having network problems in SL, the first question asked is usually "you're not using wireless, are you?" Did you try the speed test page at http://www.zdnet.com.au/broadband/speedtest.htm ? _____________________
Tired of shouting clubs and lucky chairs? Vote for llParcelSay!!!
- Go here: http://jira.secondlife.com/browse/SVC-1224 - If you see "if you were logged in.." on the left, click it and log in - Click the "Vote for it" link on the left |
|
Osprey Therian
I want capslocklock
Join date: 6 Jul 2004
Posts: 5,049
|
03-12-2009 21:53
This post might possibly be of interest:
/111/a6/310257/1.html#post2344093 Anyway it's all I could find. _____________________
|
|
Cosmic Buccaneer
Registered User
Join date: 17 Feb 2009
Posts: 16
|
03-12-2009 22:21
thanks guys...so my last option is to re-install vista completely...hahaha awesome. BUT the mess-up happened when I moved house. So it's related to that i think.
I need to know why at THIS house the internet is so slow, but at a house 10 minutes drive away, on the same computer, on the SAME internet plan and connection speed, second life worked fine. What is it about THIS HOUSE that makes the ping time 600ms+, and how do I fix it? im just doing the speed test: my line speed is 196 kbps - is that ridiculous? hmm maybe an ISP change is in order. BUT this is the question: i think it is the ROUTE that my internet is connecting through rather than the SEVER that makes my ping time SO SLOW. i had a friend who found this for some reason his computer was rerouting him through america even though he lived in australia. Will my internet take the same ROUTE on second life even if i am with a different ISP? My question is, does my HOME ADDRESS (the HOUSE) determine the route, and hence it will be the same whoever ISP i am with? that is why i asked about wireless. Wireless works wherever you are, right? so the route would no longer be determined by my house location. Please can someone tell me if that made sense? I need someone to know where I am coming from and what i am asking. |