I am at my last straw!!

I have tried everything that people have suggested but I cant get past the loading sign, I cant log in and i have no one to help me I have uninstalled and reinstalled and nothing .. Will I ever get back on? It is to the piont it makes me upset... can some one help me out?

It could be the sim you are trying to log into. Try changing your login location to REZZME (its a sandbox island).

I glanced at your past threads and have a couple of suggestions.

1) Don't start a new thread for the same question over and over. Being able to see the history of what you have already tried/asked/been told will be helpful to those who are trying to help you.

2) Always post your system specs when asking for tech support. Without information specific to your computer and your internet connection, all suggestions are just guesses.

sorry about posting more then once just so unsure what to do...
are these the system specs ?

Microsoft windows XP
Professional
Version 2002
AMD Athlon(tm) 64x2 Dual
Core Processor 6000+
3.00 GHz, 2.00 GB of RAM


If thats not what you ment where would I find them? lol Im not very good with comuters sorry to be a pain Just really miss chatting to my friends

What happens when you try to log in?

Have you been able to log in since you upgraded your video drivers?

Have you tried any third party viewers?

What version of Second Life viewer are you using? (the version number, not the words "the latest", "the current release" or any other descriptive phrase)

Have you tried turning your entire system off for a few mintutes? (Computer, modem, router, etc.)

What kind of internet service do you have?

Do you let Windows Update update automatically?

The specs you listed don't include what video card you are using.

I think you can use the Help / About Second Life dialog from the login screen without having to log in.

That would give you some information sort of like this:

With the cursor in the field where that info is displayed you can press Control A to select the info, press Control C to copy it, and then when you get in the post editor for this forum you can press Control V to paste in here.

Try to provide complete descriptions of the problem and exactly what steps you have tried, not stuff like "I can't log in, and I've tried everything."

You might want to post this compete detailed system information, problem description, and exact error messages not only here, but also in the Second Life Answers site, and it wouldn't hurt to sign up at sluniverse.com and post it in the forums there.

If you have a blog you could post it there too.

Second Life 1.23.4 (12390 Jun 11 2009 15:16:56 (Second Life Release)
Release Notes

Built with MSVC version 1400

CPU: AMD (Unknown model) (3000 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 9800 GT/PCI/SSE2/3DNOW!
Windows Graphics Driver Version: 6.14.0011.8250
OpenGL Version: 3.0.0

libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3


this is what it said ? any ideas?
I feel really dumb sorry guys for bugging you

its a cable modem

J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.24908 (Mozilla GRE version 1.8.1.21_0000000000)

ok So I uninstalled SL and turned the pc off now I have reinstalled it and I open it up and get the Loading symble witht the spinning hand then every goes black and I try to log in but nothing happens then about 30 seconds laster a message comes up saying somthing has happend and they cant log on for some unknow reason? dose this mean I will never be able to go on second life again from my pc? or is there some thing else wrong?

Did you turn your cable modem off?

Is there a router involved?

nope i havent turmed it off and whats a router?

If you have more than one computer connected to the same cable connection in your house you have one of two things..........a router or one of your computers is set up as a server. It's more likely you have a router since you would know if one computer is a server. What Suezanne is saying is to turn off the power to your modem and/or router. Do that by unplugging them from the electrical source. Leave both devices unplugged for at least 2 mins.........5 is better. Then plug them back in and as soon as the LED lights settle down boot your computer back up and check to see if you can log in then.

I really doubt that is going to fix your problem but it's something that needs to be done so that it is eliminated as a cause. It's also very easy to do.

Also if you have a firewall in place (which you should) try disabling it once to see if that is blocking access to the LL servers. What anti virus do you run? Norton and McAfee both have a history of interferring with SL. I think your password works or else you would not be able to post here, but check (very carefully) that you have entered it correctly. I just submitted a ticket to LL last night about one of my accounts not being able to log in.......a problem I was experiencing for over two days. Then I get the email back today from LL telling me to reset my password..........it was only then that I actually carefully checked the password I was entering. I was entering a password for another site. Felt stupid as hell, but I'm telling you about it because somthing so simple, "just knowing you did it right" can to be the root of your problem. Don't get frustrated with anyone here.......we are trying to help.

Is their someone else where you are trying to use Second Life sharing your internet connection?

Are you in a dorm? Trying to access SL at work? Using someone else's computer?

You can find the meaning of terms like "router" by doing a web search. This can be much faster than waiting for someone else to provide you with a definition. That way, you can answer the question quickly, and thus improve the chances of a quick solution to your problem.

Did you buy your computer new or used?

Did you pick out that nVidia 9800 video card?

Are you trying to access the teen grid?

Nope no one else uses this pc we brought it brand new my partner up grades the inside of it all the time so its up to date. the fire wall is ok its not stopping it also I check my password its ok and still no go it just wont load on to SL at all I just get a black screeen instead of the login screen

Do you ever get to the point where you can click on the edit menu and get to your preferrences? If you can, then in addition to clearing your cache also clear your browser cache.......it's on the web tab just below the network tab where you clear you cache.

See if that helps.

yep i can get as far as that tried what you said and cleared them and still nothing it just wont go past that loading screen, Its just so strange I was able to go on it up untill a week ago and now I cant get on at all I went to my mums and I could get on useing my name there and there PC is older then mine. Its like it wont connect to the sl system its really sad cos I love sl so much lol i find im really bored now.

If you can go to your mom's and log on using her computer then there is nothing wrong on SL's end. I'm betting it's a modem/router problem........or a firewall issue. You never answered if you had a router in the mix. I think you said your have reset your modem. But, have you called your ISP? Do you rent or lease your modem from your ISP? If you do then they should be able to walk you through any configuration settings you might have to check or change. Or you can request a modem replacement. If you own your own then you are on your own......but your manual for it should tell you any configuration settings options you might have. Same with a router. You can call the manufacturers of those devices for tech support. They are very much accustomed to novice users....they will help you.

What happened the last time you were able to log into SL? Did you crash or did you have a sudden system shut down (like a power failure)? Did you upgrade any other software between the time you were last able to log in and when you could not (including antivirus, maleware software)? Have you instqlled any new software since last being able to log in? Have you uninstalled any software since your last log in?

It's something specific to your computer and/or your connection. You just have to find it and fix it.

hey,

there is no router

The last time i logged on I upgraded but it worked that day it wasnt till i tried to log on the next day that this problem happened. I will talk to my partner who to this point wont help and see if he will have a look at it for me but dont think he will he thinks I waste my time on SL lol

will let you know

Now you mention it my partner upgraded explorer would that interfear with it?

Just an idea and it's probably not the cause but...
Please go to

Windows/Windows/System32/drivers/etc

and open the file

host

using notepad, wordpad or whatever. If you see a line mentioning Second Life there, please delete it and save the "host" file.
"host" is used to redirect addresses to IPs, like "localhost" will be redirected to "127.0.0.1" which is your own PC
An unedited host file should look something like this:

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost
::1 localhost

- Asriazh

That is a possibility. Settings could have changed with any software upgrade or change so that is something you look at. If your partner upgraded Explorer (I'm assuming that is Internet Explorer) from Windows update, Windows would have automatically created a restore point before upgrading. As long as you did not delete restore points since that upgrade you should be able to restore back to that point........certainly worth a try.

where would i find the restore point in windows update? I went there and I couldnt find any thing

I did you sugestd but it hasnt helped any other ideas i will try anything

It's possible you might need to

1. Uninstall your video drivers
2. Possibly run a registry cleaner to remove all traces of the current driver.
3. Install either the same drivers or a different version of driver.

nVidia driver version numbers are displayed in two different formats, or at least have been, which I find a bit confusing.

There's a version number that has been reported many times as working well with Second Life. That is version 175.19 . This is not the current version, its an older version. Perhaps someone will report if it works with your video card.

the 185.85 driver for the 9800 cards works well.

Though it does sound like a video driver issue a good clean install would certainly not hurt. NVidia's website has a pretty good FAQ section and explains the proper upgrading of the driver.

One more thing that has sort of been bugging me from one other post where you mentioned that your "partner" will not help you and he thinks SL is a waste of your time (or something to that effect). Is this his computer you are using or is it yours personally? If it's his and you are using that computer as second account and he is the administrator then it's possible he has set it up so that Second Life will not run for you. I hate to think that way but it's beginning to look more and more like it. Talk to him. If it's yours then maybe you are not logged into the proper account for some reason.