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What about foreign US foreign residents if they have problems with the sec. question?

Arvid Ross
Registered User
Join date: 2 Jul 2006
Posts: 7
09-08-2006 15:48
I am really concerned; the only answer LL have gave to the problem of not having the “security question” is that famous phone call this Monday. So I guess only our American pals have a possible solution so far. I really wonder what will going to happen to people living outside US.

Well if the Americans friends are very angry to have to wait until Monday at least they have a possible solution and a date, we don’t have yet any of both.
Cinos Field
Registered User
Join date: 21 Jul 2006
Posts: 91
09-08-2006 15:49
Europeans can call the support too.
Alex Fitzsimmons
Resu Deretsiger
Join date: 28 Dec 2004
Posts: 1,605
09-08-2006 16:13
We 'Mericans don't care 'bout dem farinars.

I remember someone in another thread was pointing out that many Japanese users, thanks to a partial language barrier, didn't know what to put into the security question field ... something to that effect.

Meh.
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Katta Sparrow
Registered User
Join date: 14 Aug 2006
Posts: 39
09-08-2006 16:15
From: Cinos Field
Europeans can call the support too.


the question is, for all foreigners when they call the toll free number, is it really toll free for them?
Joshua Nightshade
Registered dragon
Join date: 12 Oct 2004
Posts: 1,337
09-08-2006 16:17
From: Katta Sparrow
the question is, for all foreigners when they call the toll free number, is it really toll free for them?


Probably not. But who cares!

You should live here in the first place if you want to access the American internet. and as a bonus for moving you can get Christianity for free and with a small upgrade we offer Domestic Wiretapping at a very affordable rate. :D
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Arvid Ross
Registered User
Join date: 2 Jul 2006
Posts: 7
09-08-2006 16:28
From: someone
1-800-961-6851 (US and Canada)
(00) 800 722 00010 (UK)
(0011) 800 722 00010 (Australia)

Our direct number (not toll-free) is available worldwide:

+1 (415) 243-9000


If you don’t live in UK, Canada and Australia it’s NOT toll free so I wonder who will pay the phone call? Of course I will not going to do it, in such case this is the end of Second Life for me.

I will not start a new avatar when I wasted some money and so many time in my last one and all that totally lost in such stupid way.
Cottonteil Muromachi
Abominable
Join date: 2 Mar 2005
Posts: 1,071
09-08-2006 16:38
I got in fine.
Worthstream Rote
Registered User
Join date: 4 Jun 2006
Posts: 10
09-08-2006 16:44
International rates: 18,12 EuroCents per minute... guess one will be lucky to wait less than half an hour.

Total 5,43 Euros

LL You owe me one free month of premium!
Katta Sparrow
Registered User
Join date: 14 Aug 2006
Posts: 39
09-08-2006 16:56
From: Joshua Nightshade
Probably not. But who cares!

You should live here in the first place if you want to access the American internet. and as a bonus for moving you can get Christianity for free and with a small upgrade we offer Domestic Wiretapping at a very affordable rate. :D


lol
alice Pinkerton
Registered User
Join date: 20 Feb 2005
Posts: 124
wait a sec...wait a sec...
09-08-2006 16:56
From: Worthstream Rote
International rates: 18,12 EuroCents per minute... guess one will be lucky to wait less than half an hour.

Total 5,43 Euros

LL You owe me one free month of premium!


They owe YOU because YOU forgot your password security question? hmmm... I dont think that will hold up in court will it?

Incidently... I live in Australia...and have ALSO forgotten my security question...lol
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Jeska Linden
Administrator
Join date: 26 Jul 2004
Posts: 2,388
09-08-2006 16:57
Our office hours are 9am-6pm PST, Monday through Friday:

* 1-800-961-6851 (US and Canada)
* (00) 800 722 00010 (UK)
* (0011) 800 722 00010 (Australia)

Our direct number (not toll-free) is available worldwide:

* +1 (415) 243-9000

If you call us after business hours, just leave a voice mail (including your Account name and phone number) and we'll get back to you the next business day.
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Joshua Nightshade
Registered dragon
Join date: 12 Oct 2004
Posts: 1,337
09-08-2006 17:00
From: Jeska Linden
Our office hours are 9am-6pm PST, Monday through Friday:

* 1-800-961-6851 (US and Canada)
* (00) 800 722 00010 (UK)
* (0011) 800 722 00010 (Australia)

Our direct number (not toll-free) is available worldwide:

* +1 (415) 243-9000

If you call us after business hours, just leave a voice mail (including your Account name and phone number) and we'll get back to you the next business day.


Well that was a helpful cut&paste job if ever there was one.

I don't see the FAQ post about phone credits though. Will you be paying the Brits in L$ or USD? And can they round the minutes up to the nearest half-hour?
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Sean Clancy
Baconwrapped
Join date: 24 Jun 2006
Posts: 69
09-08-2006 17:00
From: Joshua Nightshade
You should live here in the first place if you want to access the American internet. and as a bonus for moving you can get Christianity for free and with a small upgrade we offer Domestic Wiretapping at a very affordable rate. :D


Not to mention Coming Attractions -- trials at which you can be convicted and executed based on evidence you're not allowed to see!

Regarding international rates, check out Skype -- it's cheap.
Hiro Queso
503less
Join date: 23 Feb 2005
Posts: 2,753
09-08-2006 17:02
From: Joshua Nightshade
Well that was a helpful cut&paste job if ever there was one.

I don't see the FAQ post about phone credits though. Will you be paying the Brits in L$ or USD? And can they round the minutes up to the nearest half-hour?


Yeh that's right, let's bash the one LL employee who is trying to be helpful :rolleyes:
Joshua Nightshade
Registered dragon
Join date: 12 Oct 2004
Posts: 1,337
09-08-2006 17:03
From: Hiro Queso
Yeh that's right, let's bash the one LL employee who is trying to be helpful :rolleyes:


I'll go out on a limb here and say the number of times I've ever found Jeska anything but snide is few and far between.
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Sensual Casanova
Spoiled Brat
Join date: 28 Feb 2004
Posts: 4,807
09-08-2006 17:05
From: Joshua Nightshade
Probably not. But who cares!

You should live here in the first place if you want to access the American internet. and as a bonus for moving you can get Christianity for free and with a small upgrade we offer Domestic Wiretapping at a very affordable rate. :D

I knew there was a valid reason I disliked you...
Joshua Nightshade
Registered dragon
Join date: 12 Oct 2004
Posts: 1,337
09-08-2006 17:08
From: Sensual Casanova
I knew there was a valid reason I disliked you...


I KNEW you couldn't smell sarcasm if it was coming out of Kevn's ass after burrito night!
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Worthstream Rote
Registered User
Join date: 4 Jun 2006
Posts: 10
09-08-2006 17:20
From: alice Pinkerton
They owe YOU because YOU forgot your password security question? hmmm... I dont think that will hold up in court will it?


No, they owe me thanks to the "No security question on file" bug. ;)
Buxton Malaprop
Mad Physicist
Join date: 8 Jun 2005
Posts: 118
09-08-2006 18:41
If you use Skype, you can call US 800 numbers for free.

Touch-tone support is a bit patchy, so better hope they don't use some crummy phone menu without a default "connect to a human" action if you don't type anything.
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Yuka Itamae
Registered User
Join date: 24 Jul 2006
Posts: 38
09-08-2006 18:48
From: Jeska Linden
If you call us after business hours, just leave a voice mail (including your Account name and phone number) and we'll get back to you the next business day.


Wasn't this sentence the point of Jeska's cut and paste? When the phone numbers were shown above to point out that worlwide calls are not toll-free, this sentence was not included.

Presumably the shortest call length anyone could make is the time it takes to speak your account name and phone number.
Arvid Ross
Registered User
Join date: 2 Jul 2006
Posts: 7
09-08-2006 23:22
From: Jeska Linden
Our office hours are 9am-6pm PST, Monday through Friday:

* 1-800-961-6851 (US and Canada)
* (00) 800 722 00010 (UK)
* (0011) 800 722 00010 (Australia)

Our direct number (not toll-free) is available worldwide:

* +1 (415) 243-9000

If you call us after business hours, just leave a voice mail (including your Account name and phone number) and we'll get back to you the next business day.


Thank you very much, but actually if you scroll a bit back I already cut and pasted that.

Now my question is, I don’t live in a free toll country and NO WAY I will pay an international phone call; then I lost my account?
Adriana Caligari
Registered User
Join date: 21 Apr 2005
Posts: 458
09-08-2006 23:38
From: Jeska Linden
Our office hours are 9am-6pm PST, Monday through Friday:

* 1-800-961-6851 (US and Canada)
* (00) 800 722 00010 (UK)
* (0011) 800 722 00010 (Australia)

Our direct number (not toll-free) is available worldwide:

* +1 (415) 243-9000

If you call us after business hours, just leave a voice mail (including your Account name and phone number) and we'll get back to you the next business day.


You can also use Skype which is free to download and the Linden number is free to call when using Skype.

( See we even got skype over here too - amazing huh - next we are gonna try for fire and possibly running water )
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Thistle Decatur
Registered User
Join date: 25 Aug 2006
Posts: 77
09-08-2006 23:48
From: Joshua Nightshade
You should live here in the first place if you want to access the American internet. and as a bonus for moving you can get Christianity for free and with a small upgrade we offer Domestic Wiretapping at a very affordable rate. :D


As the kid said on a post-9/11 TV show about learning tolerance and gaining an understanding of other cultures: "You shouldn't shoot people wearing turbans. They might be Americans."
Ordinal Malaprop
really very ordinary
Join date: 9 Sep 2005
Posts: 4,607
09-09-2006 00:18
I don't call that "affordable". I can wiretap you for a far better rate than the Bush administration, plus I will throw in free flight blacklisting as well.
Hermia Linden
Felicitations
Join date: 30 Mar 2006
Posts: 74
09-09-2006 00:22
There is the alternative of emailing [email]support@secondlife.com[/email] - this goes to the same people.
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