Designer with an attitude

I couldn't disagree more! The customer had followed directions, and had IMed the designer, as per the notecard. The least the designer should have done is to give the customer an appointment to do the work the customer has already paid for, or at least give the customer a refund. If she doesn't have time to fulfill her side of the 'deal', then perhaps she should cease advertising that service.

To add insult to injury, the designer then posts the chatlog on her blog! However, the designer is so blinkered, that she cannot see that it is she who is acting an ass. If only everyone in SL was as polite as Constance.

Checked all other games um this person played.... all male character

Hm. I've gone and looked at the other customer interaction, and I'm still not seeing this designer as being out of line. Instead I'm seeing these users as being whiny and pushy over an item that's dirt cheap in real life terms.

Now personally, I'd have simple given them refunds and told them to get lost, and please take their future business elsewhere, but that's me.

To me, it looks like both of the users in question were bugging her outside of her stated hours, and one of them was demanding a service that she flat out didn't offer and which she *knew* that the designer didn't offer when she bought the item.

I mean, it was clearly stated that she doesn't offer items modable. It was also stated that she will, at her convinence, do custom tailoring for free on any item that won't fit. The user in question ignored that, and threw a fit over the fact that she wouldn't do things that she already knew the designer wouldn't do when she bought the product.

As for the first person, she contacted the designer outside of her stated working hours, got told esentailly, "I'll get back to you sometime tomorrow, but I can't promise a time," and threw a fit over it.

Again, my sympathy is all with the designer on these.

Now a lot of this could be improved, I think, if LL would give us privacy settings that would allow a designer or creator to set themselves as not available, so they could get a break from customer complaints and questions.

Designers and creators deserve to be able to take time off and enjoy their SL the same way that anyone else does, without having to resort to using an alt. Also, a they need time unterupted to actually *work* to create *new* stuff, so they can't be expected to be on call 24x7. Better privacy settings would be a huge benefit here.

Until then, it would be a real benefit if people would actually read the policies that a designer has, and what their working hours are, and not get bent out of shape the that person doesn't want to deal with them when they're outside of business hours, or when they're demanding something that the sales terms clearly don't permit them.

I'm sorry, but I'm afraid we're going to have to agree to disagree on this issue.

These threads are really useful to help know which content creators to not bother spending my hard-earned money with.

If "you" can't be bothered to treat me with a little courtesy, then I can't be bothered to spend my money on "your" stuff, and I'll find someone else who sells it.

Lewis

Gaaah! It's "beck and call" dammit! I hate that!

Unfortunately customer service involves customers that want service as soon as possible. If they can't get it done as fast as they want, they'll find someone else quicker and better. I agree that dealing with customers good and bad are part of business. I love doing it and even if I get a bad one, thats ok with me. The next customer that is nice makes up for it. I try to treat every customer as if they are the most important one. Who knows how many people they will tell to go to your store. When I was young in SL, $1000L was a big deal. Yes designer's are very busy too.

My two Lindens

For God's sake.. stop calling them designers.. instead call them ".. people that make things ... "

Lol thx.. I thought she ment beacon or something.

ahhh that explains it. I assumed she was stating that she doesn't have time to respond to her modern communication device.

This designer is typical of the majority of the so-called "Designers" in sl. They swear they're as real as rl famous designers.
They're arrogant, rude and obnoxious like the one mentioned above. The thing is, it doesn't cost them anything to sell the items they sell, yet they're greedy and self obsorbed.

I went to Main Men shop picked up a few outfits in doubles to keep one and send the other to someone. Made the mistake of not seeing it was non-transferable and got stuck with them them as the owner wouldn't do anything although I had just spent a lot of money.

Yeah, it was my fault for not checking but c'mon, you try to take care of customers who spend alot.

I asked why the non-transfer on clothing, it doesn't make much senseI said to him. He replied, he didn't want his designs being sold in yard sales for 1 dollar.
His designs? I told him after they leave his shop they are no longer his and besides, no one knows his so-called designs from the guy selling them down the block.

Imagine selling his and hers sneakers in one box yet they are non-transfer also. This also is sold there and expensive too. How are you going to give the other pair out if you can't transfer them? DUH!!!!

I agree... When I look for clothes or similar products, I look for them to be transferrable. If they are not, I won't buy. Final.

I understand that for some items a no transfer is good (items bound to people; giving incentives to have; like club membership cards or something; scripts; or even (body)parts... *G*).

But clothes, furniture and things should be transferrable... After I bought them those items would be mine to do as I please with them. If I wanted t resell them for L$1, it would be my choice.

When things are no-trans, people complain.

When things are no-copy, people complain.

When things are no-mod, people complain.

There's a constant here.

I'm not going to say that KatanaBlade is really a sweet person who's been misunderstood (I've been told about her temper, and try not to have it pointed at me), but I will point out that she's almost finished re-doing two entire sims and has a decent sized SL business to look after ... as well as her RL stuff. Personally, I'm sympathising with her over the customer.

Designer, Scripter, Builder, Maker, Content Creater, who cares what people want to be called? You don't like their stuff? Don't buy it.

- History
RL eCommerce Customer Service, Regional Manager, AND vendor relations guy

That doesn't always work iRL either ... hire a photographer in the US, they own the pictures even if you paid for them unless you make other arrangements (and pay about 5x the normal amount).

Labeling an entire group of people like that based off of one person or instance is not right. I find this rather offensive as I'm a designer and I certainly do not think I'm rude obnoxious and pretend I'm famous. Also its the seller's choice of whether or not they want to sell transfer or copy only. Many customers prefer Copy. Some that sell copy will offer transfer. With the asset server deleting people's inventory lately, being able to make a copy sure is a good thing.

So you have a history in customer service, and yet you have sympathy for the designer over the customer in this instance?

*boggles*

That's why I don't work with people like that. Again, it's my choice (as a customer) with whom I do my business with.

Luckily, as a European, if I order to make pictures, they become my property. Much like software development that will not be mine to copyright, but will be the copyright of the company I make it for.

It's disappointing to see a few people sympathising with the 'designer' here. She had an arrogant attitude immediately, before the customer had hassled her in any way. Unless you're going to say that sending a couple of polite IMs was hassling her. Her attitude was awful throughout and, as has been suggested elsewhere, I think she is a bit deluded about her position. She's also deluded in thinking that recording this chat on her blog reflects well on her.

Albion

Its a common misconception perpertrated by those that spill RL into SL designers to me are the RL ones that design RL clothes that sell for thousands of RL £,$ etc etc. and whose clothes appear on prestigous rails in up market shops in the fashion centres of the world.

Not those that make stuff on a PC for sale at very inflated prices for here and whose clothes will never be seen on RL people, tho if they produce designs for RL and SL then i will call them a designer tho REAL Designers allow there products to resold in the real world here some of the "designers" hate the thort their stuff will be sold on, something of a control thing if u ask me, but im sure there is a good psychological reason in their minds as to why they do this

Clothes should be Transferable, if not i dont buy them, in RL if i want to give a designer label item of clothing to a charity shop that i have spent my money on, then i can, here, well go figure, as imho i would have thort they would have been pleased their designs where being passed on and worn in SL, rather than being stuck in someones inventory

Maybe we need the likes of the top fashion houses to come here and then people will be able to wear TRUE designer stuff in SL. If im gonna wear designer products here its gotta be the same label as i would buy in RL

Peace

The photog owns the negative. You own the print. You can to give that print away, sell it or wipe your ass with it. It's your business. Unlike SL where they "designer" thinks they still own the item . I am surprised they don't tell you where and when you can wear the clothes.
Imagine if GM sold cars like this. Everyone would have a yard full of cars.

The OPs profile shows she joined SL on 7/10/2006 i thort the same thats why i looked

Peace

Over inflated prices ? Typically a few cents for an item of clothing ? I'm guessing you don't spend the hours, weeks or months that some do, working in photoshop to create things that are then sold for such "inflated" prices.

"Designing" is the act of conceiving & creating something, it doesn't matter if it's real or virtual, images or objects. To suggest people who create original products for SL aren't designers is insulting & by definition, incorrect.

I'm not supporting bad customer service, but some of the generalisations I've seen in this thread were really quite unecessary. If you have a personal problem with a business then act accordingly, but don't try and bring down a whole sector of SLs population who are in general known for their creativity & positive contribution to life here.

Whether something will be seen on RL people or not is irrelevant. The fact is that time is still spent on it. They have few material costs, which is why a top in SL costs 1 USD and a top in RL costs 20 USD. Like designers gowns work in RL and sold for thousands are allowed to be so expensive just because they'll touch skin at some point?

Anyway, while I agree these logs really don't paint too great a picture about the DESIGNER (because she does DESIGN those products after all) it's important not to automatically say all designers suck to deal with just because there are bad experiences. There are how many hundreds or thousands of designers and merchants in SL, and have any of us dealt with ALL of them? Doubtful. Statements saying all designers are like this just eat away at your credibility.

This thread is being locked for the following reasons: Reposting. Don't do it again Candy/Sue.

This thread is also in violation of these other rules: Flaming, Trolling, Private Discussion

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I would like to appologies I was jumping to conclusions that Candy & Sue are the same user. Apparently November 30'th is the default forum birthday.