What happens to people who forgot their code word?

I totally agree, my question is, how can I be on this to post something if I can't get my password changed to log in? Yet I am seemingly logged into the forums under my name? I know what my secret word is and I still can't get to the screen to change my password because it keeps telling me that I am wrong!

Way to go doing this on a Friday and leaving people no LIVE options to deal with this, a lot of people only get a chance to spend their money on this game on the weekend, and now so many are getting fucked out of signing on.

I don't know what's worse, Inventory "magically" vanishing with no explanation after you've spent your money on it, or not being able to get into the game to cash out your money before we continue to get fucked.

I agree with everyone who is bitching here tonight, if you can't get in game with the secret code option, you should have phone reps there to help people, there is enough money changing hands to cover that cost.

WOOT!!! Damn Staight, even with all the problems going on, someone was available to suck the money from my account for my tier as well, but when we need to get online to do our business, OH FUCK THAT, GIVE US YOUR SECRET WORD!
This is all a big joke!

I THINK THAT PRETTY MUCH SAYS IT ALL, APPARENTLY THIS COMPANY DOESN'T WANT TO MAKE MONEY

TIME TO COME UP WITH PLAN B IF YOU'RE NOT GOING TO ANSWER THE PHONES AND HELP THE PEOPLE WHO ARE THE REASON YOU ARE GETTING THOSE PAYCHECKS TO YOU

AHAHAHAHA BLIZZARD "GOOD" CUSTOMER SUPPORT TOTALLY LOLLIN HERE

You're joking, right?



Seriously, it's a secret question, not something stupid you fill in with fake crap and forget. If you answered it truthfully I don't see how you could even think twice about what the answer is.

I'm sorry but "take a deep breath" doesn't cut it. Some of us HAVE invested great amounts in our SL meaning we have paid our right to be here. And thus we have paid to have service in such matters. If they said it was between X and Y times PST, ok fine I understand having office hours. But SL is a MMO which requires 7 day a week support. I feel that people pump enough money into SL daily to warrent that. Particularly in a case where they screwed up our accounts.

That is another point too. Their security breech exposed sensitive data that could easily spell lawsuit. At times like this they need to be on their hands and knees begging for their customers forgiveness. They put us at risk, now they should be prepared to assist us.

Not to be Facecious Jeska Ma Chere, but it Hardly makes sense to Thank people for something they are Not Giving you.
I've seen a Number of emotions expressed in these Numerous threads and Posts about the current Problem.
PATIENCE ISN'T ONE OF THEM.
I Know that this change was Probably Necesary but if you were going to Fix the Problems this way your Administration Should have Laid On Weekend special staff to Man the Phones and Bend Over Backwards to Help these People get back into the Grid.

Sorry, But it's my Opinion.

Angel.

AMEN

Another question this raises as well is that in the case of a information breech you should not make it harder for the customer to change their information. Which is what I am dealing with right now. i need to get into my account and I can not till the weekend to remove my payment information. Thats just grand.

What I'd like to know is if you cancel your account, does your credit card information stay in their database?

Yes depending on when you canceled your account, data stays in a billing database for a short time.

I'am really happy to see that i'am not the only one with this issue.

I have a vaild e-mail, and a vaild code word. The only problem with the code word is that it has multiple answers of which i can't pen down - in fact, it could have well near 40 different answers, and with all the possible spellings, case locks, and so on, i can't recall what i used over a year or so ago.

And yes, i should of written it down. And i did. But guess what? I can't exactly find where i wrote it down a year or so ago. And really, i'am getting pissed at all these "just calm down, LL is doing its best, its your fault your forgot it." people. LL should not be telling me i can't access a service untill monday that i'am paying for. In total, my current tier is $30 a month. Plus all the uploads of textures i do, and who knows how much lindens i spread around during in game sales.

If they were aware of this on the 6th and took steps to fix it; why did they allow people to keep logging in and useing compromised passwords for two days? And then lock us all out and throw us off untill monday?

I'am sure someone will have some "well we had to do this and you didnt know" about it answer for that then, to. I was already pissed when the other day, i was logged out of a sim (with good connection there!) while dealing with a business matter.

I blew up about this in a SL orinited IRC channel, and pretty much got told off. Most of the channel told me it was people like me and others creating threads like this were the issue, when LL was doing the correct thing, and only makeing it better by doing so. I found out pretty quickly most members of the channel weren't permium users; and were able to log into thier account.

In all reality, this is going to effect us beyond just being able to log in. I am problary going to loose business. In fact, my vistor counters are still e-mailing me. I had a lot of work to do in world with textures, i had a land deal to do, which i will no longer be able to do. I will lose profit from people who leave SL and could otherwise have brought my work, or will not be able to log in over the weekend and otherwise would of brought it.

I'am beating a dead bush so i will quit going on and on here as any view i could make has already been stated. Though it has occured to me if someone like the B@R staff or a certain someone who owns the dreamland islands contacted them, they wouldn't be shrugged off.

At this point even the high traffic people are being shrugged off. I'm sure that there is at least someone in those groups contacting LL not being able to get on. But I seriously doubt they are getting anywhere.

Look in the Quick Links pull down Edit Profile/Edit Email and Password that will give you the Email you used on your account/s

Well well well looky here SL fucked up big time yea i lost my password yea im pissed yea for those of you that know smith fizz he lost his password to i say we boycott sl untill they give us our pwords back

linden labs should just remove the 'secret question' step from the password recovery.

if only for a while.