What would you pay?

Post erased due to lack of desire to complain anymore on this forum which should only be for frustrated residents to get their questions answered, not for frustrated residents to blow off steam.

Moderator, please delete.

OMG!!! I know where this is going.

IF................note that word!!! If I had known.......nothiing.

I'm really starting to become a fan of this Figtree guy......

if you dont like the product quit payin and quit playin..lessen the server load for those of us that are doing just fine

Hahahahahahaha.............I think I just got told to leave, AGAIN.

Who said he was talking about SL? He could be talking about General Motors......

If at any time any of us feel that the service isn't worth what we're paying, we're free to stop using it, and as a result, stop paying for it. The "buying a product" analogy is a false one because that's not what any of us are doing. We're subscribing to a service that we can terminate at any time. Not that I don't think there are plenty of good reasons to feel frustrated, but I'm not sure what purpose this thread serves. If you're that unhappy, simply cancel your subscription. Problem solved.

I can't quit...my avatar is frozen between two tp ports with his missing image head stuck in a rotating ad for porn.

And the purpose of this thread is to fix the lag through passive-aggressive whining.

Believe me, there are issues that I'm pretty strident about, but random jabs won't help anyone.

Not you, not me, not the Company, not really anybody.

Best to be clear, civil and plain, and see what we can all do together.

As long as the ad isn't for Ageplay or ***Rags, you should be OK.

sorry just tired of the constant negativity everywhere

every online game ive every played has had issues
stuff that didnt get fixed
features they put in no one really wanted
growing pains

all sorts of things you either work thru them, around them or with them or you just dont play but constant negativity about it helps no one

I routinely Buy a Product that doesn't work, and i never think to return them Demanding a refund. They are Called Lottery tickets. ~

Raymond, NOTHING is Perfect. Buy a Car, it needs Gas, Oil, belts and hoses break, and occasionally it won't start.

Buy a Computer, i Guarantee you at one time or another you are going to need Tech support for the Hardware, Or software.

Go to ANY Other On Line game, or world, and you May not find all the same problems you find in SL, But you WILL find a whole roster of problems Unique to Each program, and None of them can, or will provide the options, or freedoms you get in SL, Not even Close.

If your expecting perfection from ANY product you Buy, Forget it.
If you aren't satisfied with any product you are buying, Stop Buying it, That is the Best way to register your dissatisfaction.

Angel.

And sometimes you step back and laugh a bit..which may just be the point of this thread.

Chip, I own at least three of your excellent skins and I don't know how many clothing items. But, I just cannot let this go without my input. The point of the OP is simple. There is next to no customer service in SL. I'm absolutely sure you gain more than you loose in this virtual world.............but you are one of the lucky ones. Most come here to play...........they go to places and spend lindens to people like you for a product (in your case a product well worth the expense) but sometimes have problems.............and there is almost no solution.

Yeah we can leave..........but all we all are asking for is help. Linden Labs does not provide that help. So our only recourse is to leave? Is that acceptable to you? God, I hope not..............you are one of the very best creators on SL. Some of us want SL be better..............but without some LL support it will never happen.

Sorry, can't support you stance.

I think he is talking about the state of the US government in the last 7 years

Anyways, as for the topic, LL has announced some major planned changes that could vastly improve the scalability and quality of the SL experience. This huge population boom is still very recent relatively speaking, and what we are experiencing is growing pains while LL gets the resources and tools to handle the load.

My problem is I paid for a different product (sorry, service) than the one I get when I log on today. I bought a fair amount of land and put a lot of time and money into making it look nice for myself and any other residents who what to tp in. Now the objects take forever to rez and I can't fly across the sim or delete something from my inventory without crashing. So I'm frustrated.

As soon as they fix the performance issues, or show that it's their top priority, I will delete this thread.

And Peggy..

I would not discount the validity of any of your statements. I've said in other threads that they are perfectly valid. They're just as valid here. But Chip is right, and it's not difficult at all to reconcile both of your points of view. Second Life is not a "product" that comes with any guarantee of fitness for a particular purpose, including "having fun". It's a "service platform" that is still in a very early stage of development. Chip is not one of the "lucky" ones, he is one of the relatively few who have figured out how to use the platform to his advantage. Not all of us are or will be able to do that, even when the platform matures and we all look back to today and breath a sigh of relief.

It's not at all about "if you don't like it, take a hike". It's quite like any other subscriber based service though, if you're unhappy with the service, you're free at any time to discontinue paying for it. But the great thing is, you don't have to discontinue using the service. Tier down, cancel your premium, and hang out until things get sorted out. They will get sorted out. Does your telephone company offer to let you use their service for free until you become comfortable enough with their support to begin paying for it again? Gas? Electricity? Water?

Linden Lab does.

zk

Sadly, that is what I will probably do. Sell my land in Carlisle when my premium is up in May, go basic and rent a plot on the lowest lag island I can find. Carlisle needed some slot machines anyway...

Well, let's assume we are talking about SL here for a moment. If I were premium...aka...a paying customer; and my standards were not met to a satisfactory level, I would stop paying and downgrade my account to basic/free. This game/platform/virtual reality/hobby can be played absolutely free.

Zap, you know I love you. But I think you missed my point. It's not about the newness or the service or the problems encountered by that new "cutting edge" service. It's about getting help when you need or want it. LL does not provide that. And because if that it becomes a "take it or leave it" thing. I think you know I love SL.........it's concept anyway. But if I need help in an official way it's not even close to readily available. Yeah some have managed to work around that problem..........hell, I've managed to work around a few problems myself. But when there is no official way to resolve problems (even on a new, cutting edge platform) you are asking for disatisfaction for a huge majority of the members.

Customer support........every telephone, electric, gas, cable, cell phone company provides it. Why can't LL do the same?

That's the argument.

Zaphod is right. My point is not "if you don't like it, leave." What I'm trying to say is that we all have to do our own math, and the level of customer service, frequency of grid issues, and all the rest of it has to be weighed against what each of us feels we get out of the deal. That's something no one can do for anyone else. It's a decision we each have to own from month to month. I get as frustrated as anyone else on days when I have plans in SL and the grid has different plans, but there's more than one day in a month. On the whole, despite all of SL's problems, my overall experience is still very positive, and I suspect it is for Raymond too, once he gets past today's frustration, or I doubt he'd have put his money on the table in the first place.

Actually, I think the backend stuff *is* their top priority lately.

I have a crazy theory that probably isn't true... it goes like this:

Land prices have been kinda high because they *need* to put the brakes on growth now. Because if they don't the grid will overflow and not work for anybody. We are at 30k people regularly, slammed against functional limitations and still growing.

Once the back end stuff to handle say, realistically 50k people and on up is in place, brace for expansion. Land, land and more land, falling prices, all that.

hahahhaha.......................Chip, I still pay too But I really want LL to step up to the plate to give some support.

I'm not leaving soon..........just not going to brush the support problem under the table. When LL gets adequate customer support I'll so much more happier with SL.

I love this game/platform/world as much as you and Zaphod..............and most who post here. But it can be so much better.

Well its safe to say some people go into the selling and making business early, without testing products, or even knowing how to make them properly. There are few things you can do:

1. Make sure the company is legit, not selling freebies or such
   
2. Get a demonstration of the product before you buy
   
3. Get a notecard or information before buying
   
4. Contact the owner, make sure they are on often, or have a stable customer support
   

Either know some of these posts have gotten off topic I hope I was of some help...
You can also see my post on Con Artists in SL for other examples on this topic.

Oh, me too, but I'm going to make a wild prediction that this thread will have nothing to do with it one way or the other.