LL are hopeless, it's official! That's what we have told the BBC.

Ditto. I tried to contact LL through email, voice mail, live help, and the phone for a week straight and finally got a hold of someone to fix my Lindex trading limits from a 0-1 day resident to a normal resident and guess what, it took them only 30 seconds to fix it. Please explain to me why no one reading the emails or voice mails, Lindex reviews I sent, couldn't fix that?? I think its cause no one is reading them. Just a machine supplying auto-replys.

Hello Chumley, I remember you from in-world; you are a friend of some Caledon residents if I recall. What precisely are the symptoms of your access restriction? What error message do you get, if any? I'm presuming it's technical and not social - no prying intended.

I doubt I can be much help, but perhaps there is a way to figure this out - worth a try?

I've had this problem a couple of times in the past, fortunatly it was sorted out quickly both times. I'm really not saying there isn't a problem, I've done my share of complaining here on the boards myself. My point is only that flying off the handle and alerting the media when things go bad isn't the way to get things done.

IMO going to the media has to be the last resort, and it should be somthing we do as a collective. While so many people have come together to try to effect a change I really don't think it's helpful for a lone gunman to try to take LL, regardless of what his grievence might be.

I do, however, agree that his problem should have been sorted out by now and I do blame LL for not taking care of it. I just don't agree with the way he went about things.

Vale

Desmond, I think the problem is the same that many of us have - our computers are banned for no reason and then they are suddenly unbanned for no reason. The error is "Second Life cannot be accessed from this computer" and then they tell you to email support if you think this is in error. It has happened to me 4 times in the past 3 weeks, on weekends when there is no one in at LL. As I have obligations in SL, it is very frustrating. I emailed and phoned every time and got the usual formulaic email back as did others. It seems the glitch is some sort of random thing and what makes it weird is that in the back of my mind I wonder if the person who spammed our sim with huge photos of Charles Manson and had references to killing people in his profile got banned for as long as I have been!

However, I hear good things about the response time of the new help system and hope that this glitch will be fixed. One of the people with this problem actually spoke to a human being so who knows!?

What concerns me is that it might be one of those really hard things to track down since it seems to be picking people at random; as well it might mean that people who were supposed to be banned, aren't.

I was also worried that someone had compromised my computer and done bad acts in my name but my money is still there and there is no indication of being hacked but I wish I could have talked to someone at LL to be sure.

There are other threads on this problem in other forums; its been going on for awhile.

Anyone who rents a store in a real actual mall does the same thing. It's not exactly uncommon or grounds for smug sniggering.

In the interim period, have you tried making an alt? At least you could establish whether it's a 'system' problem or not... also will give you the SL fix, that so many of us addicts need to stay in touch with our friends/associates.

I accept it will be restrictive not gaining access to your main account assets, but it will let you contact people and be able to ask questions ingame.

while I sympathise with "them", reports to BBC Watchdog are nothing for LL to worry about. "zOMG I'm writing to Watchdog!" has become a stock response from customers in the UK whenever they're not getting anywhere with a complaint - as is so often the case when dealing with call centres. it's up there with "you better do this or that because my brother writes for the News of the World". (who would admit to that even if it was true? )

one day, the collective "them" will realise that Watchdog gets hundreds of thousands of complaints about thousands of different companies each year, and only three or four are cherry picked for each once a week episode of a series that only runs for a few months a year.

besides all that, the BBC happens to rent at least four island sims in Second Life at the TV license payers expense, despite hardly using them - so I suspect complaints about Linden Lab are low on Watchdog's list of priorities because the BBC might find itself having to justify its own redundant "investment".

For many corporates, what is happening in Second Life, is the same that happened when the internet became public and trendy... the Guru's telling their accounts departments, they 'Must Have a Presence'.. to be in the Public eye....

I am surprised NASA hasn't sold advertising space on the shuttles hull YET...

That's very good .. shuttle .. space? .. oh well .. I thought it was funny

'There is a SPACE for you little Hobbit' said the warden...

the thing is, the BBC's presence was actually pretty cool at first and seemed to promise so much. the Radio 1 festival was very popular, and upon landing there, I could immediately relate to my surroundings. it was like a replica of the BBC roadshows held in parks up and down the country every summer. people in the marquee dancing and watching the music acts on the big screen; people sitting on the grass outside, socialising and playing with the freebies in their BBC goodie bags.

that was my first day in Second Life (May 13th I think), and it was a helpful experience because I could wander around confidently feeling like I'd been to a place like that before. before that, I was totally lost and scared to ask questions.. particularly after (trying desperately to understand where i was, and what i was supposed to do next) I'd been given short, blunt, ineffective answers riddled with LOLs. i even thought Second Life was a BBC project until somebody put me right.

i just wish the BBC would use their islands every time they throw a festival. either that or just give their islands to me.

Freedom of speech means just that. you're free to say something. If you have a meal at a restaurant and you tell the owner that you'd rather drill your head than go there again, you are breaking no laws - but don't expect to be let in to that restaurant again!!!

@Chumley:
It sounds like you are having a problem other than being banned from SL. It sounds more like a computer/internet connection issue. Could you please give us details on your computer and internet configuration?

But they are thinking about it.
http://www.theregister.co.uk/2007/05/03/nasa_ads/

Darn, I didn't know NASA read the SL forums....