the holder of the parcel is under no obligation to take that individual aside and gently explain to them using the special Explanation Puppets (that the Lindens have generously provided in the Libraries of our Inventories) [...]
I'm away from SL at the moment, so I will be terribly upset if when I return I log in and can't find Explanation Puppets in my inventory.
"Did you click the enormous sign at the TP point for an information notecard telling you everything you need to know so you don't have to yell at me when things aren't how you expected? No? Hmm... did you *read* the huge writing on the sign asking you to click it for a notecard? Ah, right. Then how about the greeter? Did you get the chat message telling you about the sign and how you were to read all the information befo- oh, ok. Right then - I think you need to have a little chat with Helpful Timmy and he'll explain a few things."
*slaps round face with handpuppet*