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Second Life cannot be accessed from this computer

Dnali Anabuki
Still Crazy
Join date: 17 Oct 2006
Posts: 1,633
04-21-2007 20:35
Second weekend in a row this has happened to me. My account is fine and up to date. I really need to be able to count on being able to log in and take care of business.

Why oh why does this happen? Happening to anyone else this weekend? (Looks over her shoulder...something I've done?)
Kitty Barnett
Registered User
Join date: 10 May 2006
Posts: 5,586
04-21-2007 20:42
You already have a thread about this on the first page :p.

Did you by any chance mistype your password a few times recently? (/327/66/177957/1.html#post1478003)
Dnali Anabuki
Still Crazy
Join date: 17 Oct 2006
Posts: 1,633
04-21-2007 20:47
No, I checked my password and I started the thread again to see if it is happening to anyone else since last time there were a rash of them at once. I'm lucky cause my account is still alive and fine...some people had their accounts dumped too.

Sigh, thanks for answering...time to go read a book. I'll finish my build on Monday.
Kitty Barnett
Registered User
Join date: 10 May 2006
Posts: 5,586
04-21-2007 22:06
From: Dnali Anabuki
No, I checked my password
Did you get it wrong before, at all? That was my actual question :).

And you're not the only one. I handled about 6ish calls from people with the same problem just today :(.
Dnali Anabuki
Still Crazy
Join date: 17 Oct 2006
Posts: 1,633
04-21-2007 22:34
No, the password was fine both times. This time the access was denied in my first log in and the password is always the same.

And I can get on with my other computer so its not my account or password, its the computer they are denying. I assume its the MAC address of the computer.

I left a message with support and if its like last time, they will fix it Monday morning quite quickly.

Are you one of the Volunteer helpers Kitty? I do appreciate your suggestions and wish you a great weekend, hope your weather is as great as ours is here.
Zak Escher
Builder and Scripter
Join date: 3 Aug 2003
Posts: 181
04-22-2007 10:19
I was having this same problem. I uninstalled Second Life and deleted my preferences folder. I then reinstalled SL and was able to log on. Give it a try. It may help you.
_____________________
Zak Escher
Unity Shapes
http://slurl.com/secondlife/Hatteras%20Island/125/46/31
http://unityshapes.blogspot.com/
See what I have for sale at SLExchange
Dnali Anabuki
Still Crazy
Join date: 17 Oct 2006
Posts: 1,633
04-22-2007 10:38
Thanks Zak, gave it a try...didn't work. It may be that it worked for you cause they fixed it at their end at the same time. It is at LL's end in that they ban the computer itself...its a glitch and if it happens on a weekend you have to wait until Monday to get it fixed, and then it is done in a moment.

Since SL is 34/7..you think that Help wouldn't be 9-5. It seems weird to me that LL wants to be the next web but only has support available in time frame from 9-5 hours...classic slacker hours really.

I'm giving this "game" a year to sort itself out and then if this continues I'm gone. I wonder if many other people are at the tipping point too..I notice that numbers have declined by about 6000 per day.
Zak Escher
Builder and Scripter
Join date: 3 Aug 2003
Posts: 181
04-22-2007 11:06
Well, I may have spoken too soon. I was able to log on once. Now I can't log on again. I get the same "Second Life cannot be accessed from this computer." error. This sucks.
I agree that LL should have a way to get in touch with support on weekends.
_____________________
Zak Escher
Unity Shapes
http://slurl.com/secondlife/Hatteras%20Island/125/46/31
http://unityshapes.blogspot.com/
See what I have for sale at SLExchange
Dnali Anabuki
Still Crazy
Join date: 17 Oct 2006
Posts: 1,633
04-22-2007 11:50
Should be sorted out Monday and I'll ask why this has happened 2 weekends in a row to me!

Sorry about your situation too Zak.