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Who would be in favor of $1 USD increase per month.. |
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Steve Mahfouz
Ecstasy Realty
Join date: 1 Oct 2005
Posts: 1,373
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04-26-2007 13:15
if it meant GUARANTEED (as much as humanly possible) adequate customer service ? I'm NOT advocating for this, only curious.
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http://slurl.com/secondlife/Ecstasy/128/129/31
Ecstasy: high quality residential living |
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Infiniview Merit
The 100 Trillionth Cell
Join date: 27 Apr 2006
Posts: 845
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04-26-2007 13:31
Makes me think of the possibility of them offering optional customer service plans.
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Tybalt Brando
Catalyst
Join date: 25 Dec 2006
Posts: 347
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04-26-2007 13:33
No. They mooch enough money off of us as it is. And that's what it is when you sit there don't do your job and still request money. MOOCHING.
LL - The Internet's Couch Surfer. |
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Steve Mahfouz
Ecstasy Realty
Join date: 1 Oct 2005
Posts: 1,373
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That is an idea, but I'm sure not too popular.
04-26-2007 13:34
I'm willing to bet a few bucks that IBM and the other biggies get gold-plated customer service. As in "call my cell phone at 3 am" kind of customer service.
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http://slurl.com/secondlife/Ecstasy/128/129/31
Ecstasy: high quality residential living |
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Maggie McArdle
FIOS hates puppies
Join date: 8 May 2006
Posts: 2,855
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04-26-2007 13:36
it would be a slap in the face to those who have premium accounts.
LL should be providing quality customer service anyway. what they have now is barely acceptable. _____________________
There's, uh, probably a lot of things you didn't know about lindens. Another, another interesting, uh, lindenism, uh, there are only three jobs available to a linden. The first is making shoes at night while, you know, while the old cobbler sleeps.You can bake cookies in a tree. But the third job, some call it, uh, "the show" or "the big dance," it's the profession that every linden aspires to.
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Sheena Gelfand
Huh? Very perceptive
Join date: 31 Aug 2006
Posts: 314
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04-26-2007 13:37
I am willing to chip in a dollar if all the grid problems will be fixed, takes dollar and puts back in my pocket and laughs ..yeah right!
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Just sitting here waiting to crash.
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Ceera Murakami
Texture Artist / Builder
Join date: 9 Sep 2005
Posts: 7,750
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04-26-2007 13:39
Didn't vote, because I couldn't find a suitable reply...
 First LL has to demonstrate that they have a clue what Customer Service means. Right now, it's like asking "Would you pay extra to this guy, who as far as you have ever been able to tell, speaks only Swahili, to write technical documentation for you in English, if we guarented he could do it?" First, show me he speaks and writes in English at all... Then maybe we will disciss it. I have no problem with paying a resonable price for a service that the provider is capable of providing. But I won't pay a dime extra for "better customer service" to a company that has a track record of pathetic customer service. Not until they show me that they have a plan for how to reverse their current track record. _____________________
Sorry, LL won't let me tell you where I sell my textures and where I offer my services as a sim builder. Ask me in-world.
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Kitty Barnett
Registered User
Join date: 10 May 2006
Posts: 5,586
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04-26-2007 13:43
Instead of squeezing premiums (or those private sim owners who are basic) even more, any "contribution" should come from the masses of verified and unverified basics who don't pay any monthly fees at all.
A system where 5% of the users are paying for the other 95% simply doesn't work. |
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Susanne Pascale
Registered User
Join date: 14 Feb 2007
Posts: 371
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04-26-2007 13:52
If I could be satified that guaranteed actually meant guaranteed, I would be happy to pay it. I'm not ready to trust LL on anything related to customer service though.
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Sharon Ewry
Registered User
Join date: 30 Nov 2006
Posts: 33
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04-26-2007 13:59
If it ment us getting proper services and not all these bugs ( and for my sim to come back online as its been of,line for about an hour )
then........ I would be happy to pay an extra 20 usd or something a month as this is just getting ..... i ain't saying. |
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Brenda Connolly
Un United Avatar
Join date: 10 Jan 2007
Posts: 25,000
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04-26-2007 14:02
Define what you mean by guaranteed customer service. Fixing problems with the program? ALL residents should be entitled to that. Some sort of quick access hotline as opposed to emailing Help, which should function reasonably well anyway. Maybe, but between Premium Payments, Tiers, Sim ownership, etc, a lot of people already pay a lot of money for, in my opinion, substandard service.
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Don't you ever try to look behind my eyes. You don't want to know what they have seen.
http://brenda-connolly.blogspot.com |
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Gillian Vuckovic
Purple Power!
Join date: 4 Mar 2007
Posts: 176
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04-26-2007 14:11
No beacuse the current payment should already get you good customer support. As said above they should levy the $1 to everyone else who isn't paying anything at all rather than heaping more burden on those that already contribute.
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Leslie Mimistrobell
Registered User
Join date: 29 Jan 2007
Posts: 8
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04-26-2007 14:27
No beacuse the current payment should already get you good customer support. As said above they should levy the $1 to everyone else who isn't paying anything at all rather than heaping more burden on those that already contribute. They need the free account to create the illusion. SL has been grossly over hyped. The truth is most sl players never come back after tried it for a few hours or maybe a few days. So if SL charges fees, those people will definitely drop out and SL can no longer claim it has 5M players. What a great statistics!!!! |
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Rowen Musgrave
Registered User
Join date: 23 Mar 2007
Posts: 34
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04-26-2007 14:41
I have 3 years of Customer Support experience and I've an AAS in Network Management.
I would do Tech support/CS for LL if they paid me in -Lindens-. Gods know I need the Lindens to support my avatar addiction. But I fear I'd spend a lot of time saying. "I feel your pain, and I wish I could help you." |
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Brenda Connolly
Un United Avatar
Join date: 10 Jan 2007
Posts: 25,000
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04-26-2007 16:45
I have 3 years of Customer Support experience and I've an AAS in Network Management. I would do Tech support/CS for LL if they paid me in -Lindens-. Gods know I need the Lindens to support my avatar addiction. But I fear I'd spend a lot of time saying. "I feel your pain, and I wish I could help you." In some ways that was the problem with Live Help, in my opinion. The Volunteer would answer promptly, but the problem would be beyond his power to do anything about. Kinda like calling 911 and having the janitor answer the phone. *No offense to the Volunteers. They gave their time in an effort to help, and i appreciated it* _____________________
Don't you ever try to look behind my eyes. You don't want to know what they have seen.
http://brenda-connolly.blogspot.com |
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Alicia Sautereau
if (!social) hide;
Join date: 20 Feb 2007
Posts: 3,125
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04-26-2007 16:59
hell no...
with all the money they`re racking in, they can fix the servers first so they don`t get a massive support queue from here to alpha centouri |
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Pan Swindlehurst
Registered User
Join date: 14 Mar 2007
Posts: 12
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04-26-2007 17:57
I agree with the idea of going after the NON-PAYING basic accounts fpr extra cash.
Or maybe tell them that unless they pay they are not entitled to the same level of assistance that the premium accounts get. Or maybe offering some REAL benefits to going Premium instead of Just "You can own land now" I went premium and now I don t see why I did. Still crashing just as often (more since the update) and not seeing any improvements to the SL worlds |
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Arianna Cela
Dictator-in-Training
Join date: 21 Sep 2005
Posts: 60
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04-26-2007 18:23
What kind of customer service are you looking for? In what area do you feel their customer service is lacking? I'm not asking these questions because I think it isn't, but I think they are questions that should be answered before you demand better service. Let's get the community to decide what it is they want. Make a list of demands, choose the ones that are reasonable expectations and then submit those. There is, after all, only so much they can fix at any one time.
I personally look at the forums and see a bunch of people who whine about problems. Some people try to put forth constructive criticism, others just go on about how awful things are. LL provides us with a platform and land to build on but in the end the users decide what the world will be like. So start making decisions and I bet the Lindens will listen. If you have a problem with the way the Lindens do things and think you could do better then I want to see you make a new virtual world to live in, we'll all follow. |
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Steve Mahfouz
Ecstasy Realty
Join date: 1 Oct 2005
Posts: 1,373
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04-26-2007 18:37
What kind of customer service are you looking for? In what area do you feel their customer service is lacking? Adequate. In many areas. I'm not asking these questions because I think it isn't, but I think they are questions that should be answered before you demand better service. Let's get the community to decide what it is they want. Make a list of demands, choose the ones that are reasonable expectations and then submit those. There is, after all, only so much they can fix at any one time. I disagree. It's their job to canvass the community and see what's wrong and then tell us what they can and cannot do. I personally look at the forums and see a bunch of people who whine about problems. Some people try to put forth constructive criticism, others just go on about how awful things are. LL provides us with a platform and land to build on but in the end the users decide what the world will be like. So start making decisions and I bet the Lindens will listen. If you have a problem with the way the Lindens do things and think you could do better then I want to see you make a new virtual world to live in, we'll all follow.[ I usually don't respond to people point by point, but I made an exception this time: 1- We "whine" because many of us don't have the technical expertise to suggest a great solution. Those of us with an IT background seemingly get ignored. 2- The only decisions that seem to really matter are the $ ones, when people leave, or don't sign up. 3- Give me $100 million and I'll GLADLY make a better virtual world. Maybe it wouldn't cost that much, but I wanted to be on the safe side. Let's face it, right now they are a MONOPOLY. Yes, there are other virtual worlds. Yes, this is the best one. However, they have no real competition. Lack of competition breeds...the current state of affairs. In closing, I'm happy that your experience is very positive. If it isn't, you're hiding your discontent very well. I'd suggest a bit more empathy for your fellow players. Over and out. _____________________
http://slurl.com/secondlife/Ecstasy/128/129/31
Ecstasy: high quality residential living |
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Ken March
Registered User
Join date: 2 Apr 2007
Posts: 333
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04-26-2007 18:42
except LL provide sure customer support, i will not pay any extra money..
if it meant GUARANTEED (as much as humanly possible) adequate customer service ? I'm NOT advocating for this, only curious. _____________________
Islab focus on second life and 3D internet
http://islab.org |
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Brenda Connolly
Un United Avatar
Join date: 10 Jan 2007
Posts: 25,000
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04-26-2007 18:44
What kind of customer service are you looking for? In what area do you feel their customer service is lacking? I'm not asking these questions because I think it isn't, but I think they are questions that should be answered before you demand better service. Let's get the community to decide what it is they want. Make a list of demands, choose the ones that are reasonable expectations and then submit those. There is, after all, only so much they can fix at any one time. I personally look at the forums and see a bunch of people who whine about problems. Some people try to put forth constructive criticism, others just go on about how awful things are. LL provides us with a platform and land to build on but in the end the users decide what the world will be like. So start making decisions and I bet the Lindens will listen. If you have a problem with the way the Lindens do things and think you could do better then I want to see you make a new virtual world to live in, we'll all follow. We PAY the lindens to make the world for us, at least in theory, until IBMDisneyToyotaGapCocaCola takes over. Some of it can be tken as whining. But just as a whiny child gets attention, sometimes it is necessary to be heard. We can't make decisions, except to take our money elsewhere. They make the descisions. We make the suggestions. Suggestions can come in many forms. _____________________
Don't you ever try to look behind my eyes. You don't want to know what they have seen.
http://brenda-connolly.blogspot.com |
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Malachi Petunia
Gentle Miscreant
Join date: 21 Sep 2003
Posts: 3,414
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04-26-2007 19:08
The problem - as some have hinted at above - is that LL couldn't offer technical assitance at any price, even if they wanted to.
They don't know how their products work, or things like water failing to render wouldn't creep in on an update. Worse still, they have a rather complex system of interacting servers that very likely have emergent properties which evade analysis. When confronted with a system like that people lapse into "intentional" descriptions, e.g. "It seems like the asset server wants to send something to this other thing that desires it". Not only could LL not provide decent support at any price, no one else could either. _____________________
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Raymond Figtree
Gone, avi, gone
Join date: 17 May 2006
Posts: 6,256
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04-26-2007 19:14
The only companies that treat us this poorly and still take our money are the airlines. There is no excuse for their long delays in action on any issue. I will save my money for the competition.
p.s. Today was not the best day to post this kind of suggestion. _____________________
Read or listen to some Eckhart Tolle. You won't regret it.
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Musicteacher Rampal
Registered User
Join date: 20 Feb 2004
Posts: 824
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04-26-2007 19:19
I vote that they don't increase premium fees until they start charging basic members at $10 yearly fee!
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Ken March
Registered User
Join date: 2 Apr 2007
Posts: 333
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04-26-2007 19:19
Strongly agrew with u..
The only companies that treat us this poorly and still take our money are the airlines. There is no excuse for their long delays in action on any issue. I will save my money for the competition. p.s. Today was not the best day to post this kind of suggestion. _____________________
Islab focus on second life and 3D internet
http://islab.org |
