Welcome to the Second Life Forums Archive

These forums are CLOSED. Please visit the new forums HERE

20 days waiting for Support

Meridas Frontenac
Registered User
Join date: 19 Aug 2006
Posts: 4
11-28-2006 03:53
I am patient but now I realy get upset.
I sent a support request on 8.November (20 days) to billing dept. as 100$ were deducted from my account for an island buy that was not finalized. Despite sending reminders twice a week and contacting Torley who forwared the mail again (hope you did put their address into the bcc field - there is no indication you realy did forward it on the copy I received) I still have no answer at all.
Now I just read in blog again that you answer within 24 hours and there may cases it took some longer... - that is a ridiculous lie!!
I understand that you have delays with all the growth at the moment but this is intentionally not responding.
Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
11-28-2006 12:58
I am so sorry I don't have further info on this — we're not intentionally not responding, and on the email I got from you earlier today, there's a clear quote showing I forwarded your email to our billing dept. Pardon for any confusion, but please don't use Linden Answers for support requests as About This Forum says, it doesn't help. Should I find out anything more personally, I'll let you know ASAP, but I'm unclear on the details myself.
_____________________