Compensation Due

I have to agree with Pandora Pinkerton (/139/68/101047/1.html). When will Linden Labs stop giving us excuses and platitudes and start giving us compensation for all of this down time. If my web host was down this much in a month, I would be receiving an email informing me that I didn’t have to pay for the month. Now, I am not quite suggesting to go that far, but something along those lines might help a bit.

You have known about these database issues for quite some time. If you didn’t, then someone isn’t paying attention. It seems to happen every three to four months.

I am trying to rebuild a mall in a timely fashion. I can’t do while the grid is down to apparent miscalculations. You are costing me time of enjoyment in world and $195 a month in tier for a game I cannot play! It is time for compensation.

As it stands in the Terms of Service, SL must be inaccessible for a period of 24 constant hours and that time starts when the LAST person is logged out. No wonder they don't bounce everyone out. In any case, this is ludicrous.

3.8 Service Credit for Unscheduled Downtime. You will be eligible to receive Service Credit toward recurring service fees (e.g. monthly account fees, 90 Day account fees, annual account fees, and land use fees) for Unscheduled Downtime. "Unscheduled Downtime" is an unplanned or unscheduled interruption in Service availability for a period of at least twenty-four (24) hours during which you are unable to access the Service. Unscheduled Downtime is measured from the time the Service is 100% unreachable for a period of at least twenty- four (24) hours until Service is once again restored. The following are excluded from the calculation of Unscheduled Downtime: (i) scheduled maintenance downtime; (ii) problems outside of our Service (upstream providers, or your inbound connection) not affecting 100% loss to our Service; (iii) interruptions or failure of Service caused by you or your representatives (including inaccurate configuration, third-party software, abuse or over-utilization of resources, hacked servers, attacks, exploits, or server hardware failures); and (iv) causes beyond Linden's reasonable control and occurring without Linden's fault or negligence, including natural disasters, wars, terrorist acts, riots or other violent upheaval, governmental restrictions and actions, and performance failures of a third party outside Linden's control. The amount of any Service Credit will be based on the pro rata percentage of Unscheduled Downtime during your billing cycle (e.g., if there is 1 day of Unscheduled Downtime in a 30-day month for your monthly account, you will receive a Service Credit for 1/30th of your recurring service fees). Any Service Credit will be credited to you during your next billing cycle.

Hi Timmy, I have no excuses, but I do have latest info hot off the press as it emerges: Dataserver Update is being done right now to fix things.