LL Customer Care/Services Short staffed?

I have sent aprox 5 email enquires 2 very important and 1) im not even getting the default auto reply we used to and 2) Im not getting a reply at all or in one case ( one case only) took 6 weeks to get a reply and that didnt resolve the issue only created another one.

Never used to be this way , customer care was very good...what happening?

My concerns are varied but 2 of the most important are

my alt acct has been suspended due to the annual payment date passed. The email addy I had for that acct is closed so my fault for not changing it etc.

But I cant downgrade it...I dont need or want more than one acct on premium so my alt after 1 yr of premium I wanted to downgrade.
However all LL let me do is pay the $72 to reinstate it and thats it!

I have wrote to say I am happy to pay any errors regarding stipend that was paid on the acct passed the renewal date but i dont want or need a premium acct and wanted to downgrade to a basic.

thats 7 days ago and again not even the auto reply.

8 weeks ago I sold some L$ on Lindex and then 5 mins later cancelled the order and sold direct to the market the same amount.

I lost a lump of it somewhere.

I wrote and expalined this. and 7 weeks later got a calculation saying the original order had been part filled ( hence the missing L$)

But I never got any $ for it!?

I wrote back saying that doesnt resolve the fact I never recieved the money. They can see what I sold and what I goy paid...not ' that' hard to work out.
In short they owe me for lost L$ and Im getting NO -WHERE!

what is going on! ?
Not to mention the many other emails ive sent about my acct info on record needs updating...nothing...not a single reply.

This are serious issues and I feel like I am banging my head against a brick wall.

Its all about my money in your pocket at the end of the day and doesnt look good from a consumers point of view as if the shoe was on the other foot the response and communication would be MUCH quicker I suspect.

Hi Lillybeth,

I'm all about good communication. To answer what you're concerned about, yeah, we're definitely facing challenges as the world scales. We're intent on scaling our employees too, obviously, as well as using tools better to manage what comes in. For example, I personally have a very systematic way in my email queue of addressing Resident queries and sorting out what needs to be prioritized.

Needless to say, I'm sorry to hear of your experience--I can't follow up by proxy, but it sounds like you'd have much better--and direct--luck by *calling* Support; we do have a UK-friendly number.

Also, on the off-chance you use a Yahoo email address, we're aware they return blank messages per /139/46/121608/1.html

Hope you're able to get this resolved soon.