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Support Service Level Agreement
Shakaar Menatep
SFC-SLQ Cadet
Join date: 30 Oct 2006
Posts: 22
11-10-2006 02:03
Do you even have a SLA? Even the smallest company that cares about its customers has a SLA

Ive written here and twice to support asking for help with clarification on the signup bonus as ive not recieved it and all requests for information so far have been ignored:-
/139/b4/147891/1.html

Can you please explain to your customers what your SLA is if you have one and if you think waiting 2 weeks and counting for an answer to questions submitted to supprt, other than the auto response, is acceptable.
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Ensign
StarFleet Command Second Life Quadrant
Galaxy 173,83
Robin Linden
Linden Lifer
Join date: 25 Nov 2002
Posts: 1,224
11-10-2006 16:05
The L$250 bonus is given to people when they create an account and provide us *at that time* with payment information. Providing the information a week later doesn't result in a bonus.
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