Second Life Forums Archive - Customers & Rudeness (yes a bit of a rant)

crucial Armitage

Clothing Designer

Join date: 30 Aug 2004

Posts: 838

08-08-2005 13:57

feeling your pain all to well
luckily i have only had one second life customer treat me rudely and they were just trying to scam me and as soon as i realised that i clicked the mute buton on there profile and closed the im.
although i am a manager of a major supermarket in the NYC metro area. and i can tell you that people will argue to no end over a f***ing dime!! or the nickel they did not get from the bottle return machine ROFLMFAO that one really gets me.
any way i been doing this now for the last 15 years now and i would say 90 % or more of my customers in the supermarket are really good ppl but it only takes a small percentage to really f*** up your day.

in real life you cant walk away from them but in here just hit the mute button and close the im
and no more rude customer.
you should not have to tolerate rudeness in any form

hugs
crucial

_____________________

CRUCIAL CREATIONS MAIN SHOP AND DESIGN STUDIO
Crucial Creations On Slboutique

Weedy Herbst

Too many parameters

Join date: 5 Aug 2004

Posts: 2,255

08-08-2005 14:12

Most of my radio customers are polite and I encourage them to IM me if they have issues.

Understandably, radios are confusing to set up when it comes to the land situation and it's easy to overlook certain things, (ie) active group, share and deed. Most times, it's just a simple fix.

I have to keep reminding myself, that it is an imperfect world and everyone can't be expected know all the problems when they arise.

_____________________

Jonquille Noir

Lemon Fresh

Join date: 17 Jan 2004

Posts: 4,025

08-08-2005 15:14

From: Jennyfur Peregrine

and on the Ignoranus note... some of the English that is spoken in world and on the forums by NATIVE english speakers is appalling. Everytime I see an example sentence such as you provided, somewhere in the world an English professors head explodes and the MLA starts stockpiling unabridged dictionaries to use as weapons of mass destruction in the war against the bastardization of the english language.

I may not always use capitals and punctuation in internet communications, sometimes I spell things wrong too, but at least I can form a sentence that makes sense.

The best writing advice ever given to me by my best friend who is also a journalist " a sentence ought not read like a car chase"

Not to hijack or anything, but... Ignoranus was one of the entrants in an old, old Washington Post Invitational. The contest was to change, add or remove only one letter from a word, and give it a new meaning. Ignoranus was so appropriate and one of my favorites, it quickly became a sig line. Other good ones;

Sarchasm: The gulf between the author of sarcastic wit and the person who doesn't get it.

Hipatitis: Terminal coolness.

Osteopornosis: A degenerate disease. (this one got extra credit)

Dopeler Effect: The tendency of stupid ideas to seem smarter when they come at you rapidly.

_____________________

Little Rebel Designs
Gallinas

Foulcault Mechanique

Father Cheesemonkey

Join date: 28 Mar 2005

Posts: 557

08-08-2005 15:20

From: Jennyfur Peregrine

and on the Ignoranus note... some of the English that is spoken in world and on the forums by NATIVE english speakers is appalling. Everytime I see an example sentence such as you provided, somewhere in the world an English professors head explodes and the MLA starts stockpiling unabridged dictionaries to use as weapons of mass destruction in the war against the bastardization of the english language.

I may not always use capitals and punctuation in internet communications, sometimes I spell things wrong too, but at least I can form a sentence that makes sense.

The best writing advice ever given to me by my best friend who is also a journalist " a sentence ought not read like a car chase"

English is my 913481305784235723456 language. When I figure out what the other 913481305784235723455 are.....I'll let you know. That is my philosphy. yes I mistype, think faster, or heck maybe my head slammed into the keyboard as I fall asleep and hit the enter key. If you can understand what I said no harm, no foul. If not then say WTF and ask me to clarify again. LOL I've had english nazi's go nuts at me for my vocabulary...that's when i start driving them made by speaking like the rest of my family. This usually involves using no real words ever created in the Oxford dictionary to describe EVERYTHING. If that doesn't work I do my caveman impression where I start to grunt, grona, moan, etc instead of talking to get my point across....sadly...they understand me.

_____________________

Foulcault
"Keep telling yourself that and someday you just might believe it."

"Every Technomage knows the 14 words that will make someone fall in love with you forever, but she only needed one.
"Hello""
Galen from Babylon 5 Crusade

From: Jeska Linden

I'm moving this over to Off-Topic for further Pez ruminations.

Chie Salome

~( * w * )~

Join date: 19 May 2005

Posts: 221

08-08-2005 16:05

When I was working for a publisher as an editor, I used to get a lot of phone calls from dissatisfied customers who yelled at me complaining about stuff like how they didn't like the ending of the stories and demanded refund.

Some of them were brave enough to call me and the authors names and ask for refund in spite of the fact that they bought the books at second-hand stores.

I have to admit that those phone calls were one of the most fun part of the work. It was like visiting a zoo or watching David Lynch films while sitting at my desk. And I guess interacting with such people was a good training to be a more tolerant and calm person. What really depressed me was those intelligent customers who politely pointed out the typos and factual errors, which so brutally proved how incompetent I was.

Soooo, it seems like there are always a small percentage of people who think they have the right to be rude just because they pay, no matter where they live. Looks like it's a fact of life, both in first one and second one.

Don't let them get you down.

Madiera Westerburg

waiting for apocolypse :D

Join date: 6 Apr 2004

Posts: 836

08-08-2005 16:53

i try to talk to you designers with the utmost respect...hell if the service is so bad let them make what they need themselves...i pheer your leet design skills and will always be in awe of how you all are good at what i am not.

_____________________

"Unfortunately you cant wipe them out of existence... merely hide the drivel they have to spew"- Kris Ritter

From: Neehai Zapata

If the lord was handing out bacterial infections for sinning, you'd be at the free clinic all the time.

just when I manage to convince myself I'm a superior being, I walk into a door

Michi Lumin

Sharp and Pointy

Join date: 14 Oct 2003

Posts: 1,793

08-08-2005 17:21

From: Surreal Farber

Who are these people? Are they like this in RL?

OHHH yes, ABSOLUTELY.

From: Surreal Farber

Would they throw a fit in a store over $US 0.75?

You bet. There's a certain type of person who:

1) Wants instant gratification.
2) Has NO tolerance for mistakes,
3) is generally solipsist and ONLY is concerned with their current state of being and,
4) goes around just -waiting- for someone to sleight them.

I feel lucky that I've both been the customer, and worked customer service. I think that -everyone- should have to spend a year in a customer service job; we've all been the customer with a problem, as well.

But to some folks, yes, indeed, it is "all about them". It doesn't matter that you can't read their mind; it doesn't matter that they didn't provide the information needed for you to be ABLE to satisfy them as a customer:

it's a binary switch. "Me happy? NO. ME NOT HAPPY." therefore: "ME ANGRY AT PERSON WHO I GET THING FROM WHAT WAS TO MAKE ME HAPPY".

Reason doesn't come into play.

Very base. Very primitive. And becoming more and more common.

Make me a fox avatar. What? Details? I don't know. I can't be bothered with that. Just a fox, a good one.

(one week later)

WTF? Why are the eyes green? I hate green eyes. You expect me to pay for that? You're a f*cking ripoff. And I had to wait a WEEK! a F&CKING WEEK! NOBODY WAITS A WEEK FOR ANYTHING ANYMORE!

(one day later)

I'm sorry for yelling at you, I was having a bad day. Can I have that fox you made for me?

Surreal Farber

Cat Herder

Join date: 5 Feb 2004

Posts: 2,059

08-08-2005 18:41

I agree that 99 out of 100 customers, people, etc. are great to work with. It only takes that one.

My customer wasn't even really horrible. I did food service for awhile in college, and THAT generates customer horror stories.

_____________________

Surreal

Phobos 3d Design - putting the hot in psychotic since 2004

Come see our whole line of clothing, animations and accessories in Chaos (37, 198, 43)

Lance Mirabeau

Pees in the shower

Join date: 23 Jul 2005

Posts: 108

08-08-2005 19:19

From: Michi Lumin

solipsist

Ooh, nice.

Love learning new words- especially those as useful as that one.

_____________________

Sometimes, I think I taste like raspberry Jello...

Customers & Rudeness (yes a bit of a rant)
crucial Armitage Clothing Designer Join date: 30 Aug 2004 Posts: 838	08-08-2005 13:57 feeling your pain all to well luckily i have only had one second life customer treat me rudely and they were just trying to scam me and as soon as i realised that i clicked the mute buton on there profile and closed the im. although i am a manager of a major supermarket in the NYC metro area. and i can tell you that people will argue to no end over a f*ing dime!! or the nickel they did not get from the bottle return machine ROFLMFAO that one really gets me. any way i been doing this now for the last 15 years now and i would say 90 % or more of my customers in the supermarket are really good ppl but it only takes a small percentage to really f* up your day. in real life you cant walk away from them but in here just hit the mute button and close the im and no more rude customer. you should not have to tolerate rudeness in any form hugs crucial _____________________ CRUCIAL CREATIONS MAIN SHOP AND DESIGN STUDIO Crucial Creations On Slboutique
Weedy Herbst Too many parameters Join date: 5 Aug 2004 Posts: 2,255	08-08-2005 14:12 Most of my radio customers are polite and I encourage them to IM me if they have issues. Understandably, radios are confusing to set up when it comes to the land situation and it's easy to overlook certain things, (ie) active group, share and deed. Most times, it's just a simple fix. I have to keep reminding myself, that it is an imperfect world and everyone can't be expected know all the problems when they arise. _____________________
Jonquille Noir Lemon Fresh Join date: 17 Jan 2004 Posts: 4,025	08-08-2005 15:14 From: Jennyfur Peregrine and on the Ignoranus note... some of the English that is spoken in world and on the forums by NATIVE english speakers is appalling. Everytime I see an example sentence such as you provided, somewhere in the world an English professors head explodes and the MLA starts stockpiling unabridged dictionaries to use as weapons of mass destruction in the war against the bastardization of the english language. I may not always use capitals and punctuation in internet communications, sometimes I spell things wrong too, but at least I can form a sentence that makes sense. The best writing advice ever given to me by my best friend who is also a journalist " a sentence ought not read like a car chase" Not to hijack or anything, but... Ignoranus was one of the entrants in an old, old Washington Post Invitational. The contest was to change, add or remove only one letter from a word, and give it a new meaning. Ignoranus was so appropriate and one of my favorites, it quickly became a sig line. Other good ones; Sarchasm: The gulf between the author of sarcastic wit and the person who doesn't get it. Hipatitis: Terminal coolness. Osteopornosis: A degenerate disease. (this one got extra credit) Dopeler Effect: The tendency of stupid ideas to seem smarter when they come at you rapidly. _____________________ Little Rebel Designs Gallinas
Foulcault Mechanique Father Cheesemonkey Join date: 28 Mar 2005 Posts: 557	08-08-2005 15:20 From: Jennyfur Peregrine and on the Ignoranus note... some of the English that is spoken in world and on the forums by NATIVE english speakers is appalling. Everytime I see an example sentence such as you provided, somewhere in the world an English professors head explodes and the MLA starts stockpiling unabridged dictionaries to use as weapons of mass destruction in the war against the bastardization of the english language. I may not always use capitals and punctuation in internet communications, sometimes I spell things wrong too, but at least I can form a sentence that makes sense. The best writing advice ever given to me by my best friend who is also a journalist " a sentence ought not read like a car chase" English is my 913481305784235723456 language. When I figure out what the other 913481305784235723455 are.....I'll let you know. That is my philosphy. yes I mistype, think faster, or heck maybe my head slammed into the keyboard as I fall asleep and hit the enter key. If you can understand what I said no harm, no foul. If not then say WTF and ask me to clarify again. LOL I've had english nazi's go nuts at me for my vocabulary...that's when i start driving them made by speaking like the rest of my family. This usually involves using no real words ever created in the Oxford dictionary to describe EVERYTHING. If that doesn't work I do my caveman impression where I start to grunt, grona, moan, etc instead of talking to get my point across....sadly...they understand me. _____________________ Foulcault "Keep telling yourself that and someday you just might believe it." "Every Technomage knows the 14 words that will make someone fall in love with you forever, but she only needed one. "Hello"" Galen from Babylon 5 Crusade From: Jeska Linden I'm moving this over to Off-Topic for further Pez ruminations.
Chie Salome ~( * w * )~ Join date: 19 May 2005 Posts: 221	08-08-2005 16:05 When I was working for a publisher as an editor, I used to get a lot of phone calls from dissatisfied customers who yelled at me complaining about stuff like how they didn't like the ending of the stories and demanded refund. Some of them were brave enough to call me and the authors names and ask for refund in spite of the fact that they bought the books at second-hand stores. I have to admit that those phone calls were one of the most fun part of the work. It was like visiting a zoo or watching David Lynch films while sitting at my desk. And I guess interacting with such people was a good training to be a more tolerant and calm person. What really depressed me was those intelligent customers who politely pointed out the typos and factual errors, which so brutally proved how incompetent I was. Soooo, it seems like there are always a small percentage of people who think they have the right to be rude just because they pay, no matter where they live. Looks like it's a fact of life, both in first one and second one. Don't let them get you down.
Madiera Westerburg waiting for apocolypse :D Join date: 6 Apr 2004 Posts: 836	08-08-2005 16:53 i try to talk to you designers with the utmost respect...hell if the service is so bad let them make what they need themselves...i pheer your leet design skills and will always be in awe of how you all are good at what i am not. _____________________ "Unfortunately you cant wipe them out of existence... merely hide the drivel they have to spew"- Kris Ritter From: Neehai Zapata If the lord was handing out bacterial infections for sinning, you'd be at the free clinic all the time. just when I manage to convince myself I'm a superior being, I walk into a door
Michi Lumin Sharp and Pointy Join date: 14 Oct 2003 Posts: 1,793	08-08-2005 17:21 From: Surreal Farber Who are these people? Are they like this in RL? OHHH yes, ABSOLUTELY. From: Surreal Farber Would they throw a fit in a store over $US 0.75? You bet. There's a certain type of person who: 1) Wants instant gratification. 2) Has NO tolerance for mistakes, 3) is generally solipsist and ONLY is concerned with their current state of being and, 4) goes around just -waiting- for someone to sleight them. I feel lucky that I've both been the customer, and worked customer service. I think that -everyone- should have to spend a year in a customer service job; we've all been the customer with a problem, as well. But to some folks, yes, indeed, it is "all about them". It doesn't matter that you can't read their mind; it doesn't matter that they didn't provide the information needed for you to be ABLE to satisfy them as a customer: it's a binary switch. "Me happy? NO. ME NOT HAPPY." therefore: "ME ANGRY AT PERSON WHO I GET THING FROM WHAT WAS TO MAKE ME HAPPY". Reason doesn't come into play. Very base. Very primitive. And becoming more and more common. *Make me a fox avatar. What? Details? I don't know. I can't be bothered with that. Just a fox, a good one.* (one week later) **WTF? Why are the eyes green? I hate green eyes. You expect me to pay for that? You're a fcking ripoff. And I had to wait a WEEK! a F&CKING WEEK! NOBODY WAITS A WEEK FOR ANYTHING ANYMORE!* (one day later) I'm sorry for yelling at you, I was having a bad day. Can I have that fox you made for me?**
Surreal Farber Cat Herder Join date: 5 Feb 2004 Posts: 2,059	08-08-2005 18:41 I agree that 99 out of 100 customers, people, etc. are great to work with. It only takes that one. My customer wasn't even really horrible. I did food service for awhile in college, and THAT generates customer horror stories. _____________________ Surreal Phobos 3d Design - putting the hot in psychotic since 2004 Come see our whole line of clothing, animations and accessories in Chaos (37, 198, 43)
Lance Mirabeau Pees in the shower Join date: 23 Jul 2005 Posts: 108	08-08-2005 19:19 From: Michi Lumin solipsist Ooh, nice. Love learning new words- especially those as useful as that one. _____________________ Sometimes, I think I taste like raspberry Jello...

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Customers & Rudeness (yes a bit of a rant)