Cabinhead Closure

I have thought long and hard about this, and unfortunately, Cabinhead will cease to exist as of tonight.

I want to thank everyone who has spent their time to help and also apologize for not seeing this to it's completion.

I have made this decision for several reasons, and feel it is the best option for me at this time.

Some of the reasons I have made this decision are:

1) Continued shitty customer service from LL. I find it increasingly difficult to communicate with LL. I can not justify spending so much money with a company that does not seem to care about me.

2) The major financial changes SL is undergoing including the devaluation of the mainland and the $L.

3) The mention by Philip Linden that he would like a linear tier structure. While this has not been implemented, it would kill several of my rental projects that would normally be funding this endeavor. The shadow of doubt this casts on my current rental projects has left me uneasy since it was mentioned. I just canceled a sim order and scrapped my plans of buying several more. Until LL makes their position clear on this matter I do not forsee myself purchasing any more islands (new).

4) My own lack of time to invest into a non profit venture of this magnitude.

5) Crappy customer service from LL. (Was worth repeating)

I would really like everyone that has been involved thus far to realize that I appreciate the time you have put in, and reassure you that this has nothing to do with you. This has been a tough decision that I have pondered all week.

All of my other islands are business as usual, and Cabinhead is NOT going to be placed for sale.

A special thanks to Pathfinder for his support, he is not at all guilty of of the poor customer service, and is hopefully an example of the type of customer service LL may provide in the future.

Sorry to hear Schwan.

AWEEEE

I'm really sorry to hear this, Schwanson. I hope in future you can find an outlet for your altruism that isn't so problematic!

Are you still buying islands?

~Ulrika~

Sorry to hear about this I do hear ya.

If the price is right.......

I am sorry to see you closing this project, however, after hearing how you were treated yet again by Linden Lab's "support", I am not surprised. Had I been treated the way you have, between your inventory and other issues, I would tier down completely and tell them to take a flying fuck. They have serious deficiencies in their support policies and personnel. It truly blows my mind how many hoops you have had to jump through with them.

Bummed, Schwan - but understand completely why you had to make this decision.

As much as I hate to see Cabinhead closing, I support your decision, Schwan.

*Raises* her glass, here's hoping something good comes from this.. Linden Lab, are you listening?

No, they only listen to FIC! Oh, wait, Schwan is FIC!

Sorry to hear this Schwan, it's a shame - this was an excellent idea, and a loss for SL now that it's ending.

Good luck and take care!

Let's all take a moment to mourn the passing of what was a wonderful entity in the making, and is a sore loss to SL.


It's a shame to see things come to this, but hey...ponies just dont get made for free, bills have to be paid. Thanks LL! </sarcasm>


- Newfie

Tell me something, do you believe that support should spend more time with you than they spend with their other customers?

If so, why? Because you're running the cabinhead project?

If not, then why do you feel their support is poor? Given that support by definition does not have technical access, the problem therefore is not support (they are generally just there to answer questions most savvy people can answer themselves and to escalate) but rather poor technical implementation which are leading to problems that have no resolution.

I don't have a problem with your decision, I just think your pointing the finger at the wrong people.

I think the complaint is that support should be improved in general. Maybe you should find a quote where he is asking for preferential treatment before you post something like this.

Aimee, before you get upset with me I am merely trying to point out that the problem does not lie with support. Also, you noticed it was a question and I was asking for clarification.

In fact, I have never been in an organisation where the problem ever exists with support. The point of support is rarely to fix problems. The point of support is refund money when it makes sense and to answer frequent asked questions.

The point also of support is to escalate (ie: pass the buck). If support is not doing this, trust me it's not because of support, because passing the buck is the easiest thing in the world. The problem is that there is no one to pass the buck to.

And why do people assume that support can do anything about inventory problems? I don't understand this.

I'm sure the decision was the correct one to kill cabinhead, however I think the root cause is not support and it always saddens me when I see them get blaimed for things they have not been hired to deal with.

The problem also is that support can rarely defend themselves, because they simply do not know better and techy engineers and savvy managers can easily blame problems on them when they should realise that THEY are the problems and not support.

OMG!!! You just outted yourself as my old VP at IBM. LOL

I was not talking about the "support" part of your post. I was talking about the "should spend more time with you than they spend with their other customers?" part. Whatever the department or whoever should be doing the fixing...nobody in this thread said or implied that cabinhead should get preferential treatment. You brought it up to troll.

Schwan, I am genuinely sorry to hear this, although not surprised. There is no need for you to return all my items from Cabinhead, my inventory is enough of a mess without the addition of 700 prims worth of trees, plants and mulch pathway sections

Thank you for the chance to landscape an entire sim, it was good practice even it will never see light of day.

Hugs,

Isa

I'm having difficulties with support right now myself.

I sold all my land, tiered down to zero, and changed my account to basic two months ago and I'm still being billed. What's worse is that they are trying to bill a credit card which expired two and a half months ago. I would update it but, when I enter new information into the web page, it reverts back to the old information the next time I visit. What's odd is that I get automated emails confirming my changes but they never seem to stick. (They originally thought it was because I had a "." in my email address but I later proved that not to be the case.)

So right now, I'm in quite a pickle. I'm 15 days overdue on a $10 charge for tier that I haven't had in two months on a credit card that I can't actually change.

I went through all this last month too. What concerns me this month is that I can't seem to get a reply back, so I'm not sure how this will play out. They might fix the bug and still charge me another $10, they might just waive the charge and manually set my account to basic leaving the bug, or they might lock me out of SL like they did last month.

*sigh*

~Ulrika~

This is so highly illogical. Generally if someone is not doing a good job it is always an issue of time. If we all spend a little more time on something we can, without exception really, do a better job at that.

Therefore if support is doing a bad job it has to be because they're not spending enough time.

I think you are being argumentative here because you are concerned about your friend, and I appreciate that, however if you read closely you'll find I am merely trying to defend a generally very defenseless set of individuals.

This still does not equate to an issue of preferential treatment. You brought that up entirely on your own. 100% you, you, you.

Well that time has to come from somewhere. Do you think support should simply work later because someone has a problem?

I find this completely surreal. You people are hounding on a completely innocent group of people who are unable to solve problems because they have not been hired to do so, and you're calling >me< the troll.

Support is not here for savvy people. Support is to help people with things like forgotten passwords, where to sign up on the website, how to download the software .. frequently asked questions.

Beyond that, they escalate. You can't have people making arbitrary, complicated decisions on a constant basis for customers.. that just leads to complete chaos.

If there is a complicated arbitrary decision, management needs to smooth it out by simplifiying the process or removing the source of those problems (generally, software bugs).

Support is not to solve problems with no clear easy answers. No one should be doing that.

This has nothing to do with support requested from LL in regards to Cabinhead, as we never asked for any LL support for this project.

The support I was refering to is LL's inability to answer simple questions and reply in a timely manner to those questions. None of those questions were AT ALL related to Cabinhead.

I do not give business to unappreciative and unhelpful vendors IRL, and have decided to do the same in SL.

Quite often management will use support to give the customer the runaround. That is most likely what is happening here.

But I find this technique quite frightful and perhaps thats the meta message you folks are trying to send, but I hope you guys realise the type of collateral damage your causing using this technique.

OK now we're talking.. "LL"s inability.

Absolutely, I'm all in favor of that. As an organisation they are failing, I'm just hoping you folks will stop using the "support" word. Blaiming problems on a group which shouldn't be empowered to solve the companies problems is a very unfortunate and painful thing for me to see.