Tech support in the toilet.

You are right; I didn't read the thread real well, it was just before I went to bed, when I should already have been in bed. I was just making what seemed like a simple minded suggestion I hadn't seen anyone else make, but if one crashes the very instant the folder opens there's no way to get at it at all.

Possibly being given a texture would do something, the "-noinvlib" might also do something, even though it doesn't seem like it would do anything worthwhile.

Does an inworld Linden have the ability to open a customer's texture folder?

Huh?? In addition to explaining the problem with the bug reports and support issue, and forwarding Weedy's post to support, Robin also stated:



How is that "brushing off" anyone? Maybe I am just not seeing what you are seeing.


And Weedy, I wish I had any kind of advice at all. I'm really sorry you are going through this. I cannot even begin to imagine what a nightmare it would be to not be able to access my textures. I really do hope the problem gets fixed quickly!!

I would heartily agree if not for the following observations over the years:

1. I have never seen anything but an auto-reply from support@lindenlab nor do I know anyone who has gotten such.
   
2. Every single bug report (high quality - meaning 100% reproducible, with full description and often an object that demonstrates the failure) I have ever submitted has been summarily closed with a batch "we changed revisions so resubmit if this is still a problem" even when reporting preview bugs
   
3. Friends who have called the so-called "concierge" service have only ever received an answering machine
   
4. This exact problem (inventory lossage to the point of unplayable) chased one of the more inventive people out of game A YEAR AND A HALF AGO after dialog so detailed with LL that he started recording the UUID of every object in his inventory to help them chase it and it was never resolved.
   
5. Endemic queries of "does support@secondlife ever get answered?"
   
6. No significant feature addition since 1.5 - and no, streaming video and bubble AV names don't count as significant.
   
7. Feature "voting" has been implemented for how long? How many have been implemented? Even for things as simple as "don't allow a group member to initiate a groupwide officer recall": that's smoke and mirrors.
   
8. Statements from LL - in Hotline Forum - that they don't really want to enforce the ToS and CS.
   
9. The fact that LL is small enough that QA and "support" aren't distant bureaucrasies in different offices but are likely within shouting distance of each other.
   
10. LL has been saying publically since 2003 "yes, we mean to improve that process" in response to just about every process deficiency, yet nothing changes.
    
11. Bug reports don't generate trouble tickets??? Come now.
    

Need I continue?

My folder is still botched. I'm really hoping I can get it fixed so I can enter my train station (contest extended to midnight tonight).

The point of this thread being, I would have thought, given the tools before me, I went through the correct procedure for reporting this. I can't say I was intentionally misled, but I can say the bug reporting process is misleading. After reformatting my drive, cross checking on another system and examining all aspects of my system to be assured it's not my machine, I filed a bug report from the in-world tools. I'm not a tenderfoot when it comes to computers or reporting, but this ended up in the toilet.

Posting to the hotline, yielded a response, but left me feeling somewhat bewildered having missed an obvious, yet not so obvious step. Alot of time is wasted, alot of feathers ruffled, a contest missed.

I read the last entry to the crash log. Invalid Packets. That's a server side issue.

Suezanne,

We've all been there.