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Sorry, we're doing all we can. We feel terrible about this outage.
Though our planning can be improved and certainly will be, I might provide the small defense that the aspects of SL that will fail under load and expansion are much harder to predict that, say, a retail e-commerce business. For example, one of the things that is currently creating the load on the login system is very very heavy IM traffic, where much of the load is coming from objects in-world. This is caused by vendors, games, and other objects that use IM to communicate in a particular way. We didn't initially anticipate the need to decentralize the IM services on this aggressive a schedule, because we didn't know how many and in what different ways people might use object->user IM. Now we know, and we are scrambling to speed that system up. Ditto for heavy inventory use (the root problem that is slowing login).
So in many cases we are forced to be reactive where of course we would like to be proactive. It is very frustrating, but I for one am willing to suffer the frustration for all the amazing things that such an open-ended world has brought us.
Though our planning can be improved and certainly will be, I might provide the small defense that the aspects of SL that will fail under load and expansion are much harder to predict that, say, a retail e-commerce business. For example, one of the things that is currently creating the load on the login system is very very heavy IM traffic, where much of the load is coming from objects in-world. This is caused by vendors, games, and other objects that use IM to communicate in a particular way. We didn't initially anticipate the need to decentralize the IM services on this aggressive a schedule, because we didn't know how many and in what different ways people might use object->user IM. Now we know, and we are scrambling to speed that system up. Ditto for heavy inventory use (the root problem that is slowing login).
So in many cases we are forced to be reactive where of course we would like to be proactive. It is very frustrating, but I for one am willing to suffer the frustration for all the amazing things that such an open-ended world has brought us.
