IF LL loves their custumers, they should not make us wait till tuesday!

LOL they said they gonna put a new updated version on

may 17, 2005, tuesday!!!!!?!?!!?!

WTF!! thats like 2 days from now.. wtf wtf and wtf! LOL

if they wuv their custumers so damn much, why not sunday

People don't work on saturdays and sundays.
Also, the patch needs to be thoroughly tested.
Would you rather be able to login very easily, but then find that the login fixes broke everything else?

Well, I bet one or two or fourteen of the employee's have sons and daughters, How would you feel if you were stuck building and maintaining a game while your children never knew who you were? X3


If they worked on Sundays and Saturdays they'd be missing couch time too,

People in the service industry work 24/7/365 and if needed longer. I been in the service industry my whole life and I have pulled my share of over nighters to get operations up and running again.

I will be very disappointed if I find out that LL is not at their offices working hard to get this resolved ASAP. EQ2 had a cluster upgrade problem that took their servers offline for 60 hours and their team worked 24/7 to get it fixed. I expect no less from another company that offers services to their customers.

Bingo. I have bent over backwards to make sure whoever I am servicing at that time gets the best customer service I could provide. I work days, I work evenings, I work nights - I WORK WEEKENDS. I finally get a weekend off and I can't relax the way I want to...cause they enjoy sitting on a couch on the weekends? They broke it...they fix it. Simple as that *Shrug*

Linden Lab is not Sony. I don't expect them to move as quickly. I can only hope the patch has been thoroughly tested and works on tuesday.

Here's a free hint. LL is not Sony. LL has a grand total of 3 people administrating their servers. Also, EQ2 (and every RPG out there) is a far simpler system, which is why a single server can fit so many people, whereas SL sims can only take 30-50 agents.

In a way, It would be fun to be able to log in 100% of the time to find that the entire world is the vast ocean of nothingness.

Knowing they do not care for their customers by not working the weekend will be a shaodw of how I feel if it is true they had a fix they are purposely not releasing until Tuesday. Yes I know it needs to be tested but this problem started happening in 1.6.. I think they should have it well tested by now.

Not only that but they could of easily released it Thurs/Fri without any of the other upgrades, or if intertwined within then the full set and had one person at the office to watch the status and the team on-call for any emergencies.

It is not that I can not log on that is souring the look of LL in my eyes it is they are not doing everything they can to support their customers and fix the problem in a timely matter.

They do not need to be Sony to give the proper support. If that is your arguement for the totaly lack of getting this problem fixed then it is very week one. I have worked for small companies and large companies, they all had the customer in mind when it came to services.

SL is no more complicated as far as resources are concerned then EQ2 or other MMORPG's. The difference is that SL allows user created prims which must be loaded to each client everytime it changes or the client enters the area. EQ2, and all the other MMORPG's also have about 50 max players per region at anyone time, but they usualy employ smaller region sets then LL in heavy areas.

*Grins* I'm on your side, no worries. Yes...I hate the fact I can't login. Been trying for two hours since I have nothing *else* to do except look through college papers...and since I dunno what I really want to go to college for, might as well try SL eh? Like I said...I bend over backwards to make sure I can help the customer to the best of my ability..."Good luck!" is not the best of their ability, they could at least keep us updated...Hell even something other than keep trying would appease most people.

Size, in this case has very little to do with action speed. LL is smaller, but so is their world and their server cluster.

The big difference is that Sony was pissing off 500k players while LL is only 25k players. I am willing to bet that those 25k players are alot more important to LL then those 500k players are to SOE, yet SOE showed alot better customer response then LL has to my eyes.

Here's another free hint: No reasonable person here is expecting performance based on the resources that a corporation like Sony has. No reasonable person expects an entire service to undergo a critical shutdown for four days so that employees can have "couchtime", either. (Although I'd be shocked if this were true.)

As certain people are so fond of reminding us, LL swims in the seas of capitalism. If they're not competitive, they get eaten (takeover) or they can't find food (customers don't come). Reasonable people will give LL the benefit of the doubt.

Up to a certain point. Is a four-day shutdown that point?

Ya me also, hell if I told my clients "Good Luck" I would of been out of a job. Course I also work with mission critical applications so my customers do not take "Good luck" as an answer when millions of potential clients are trying to access their information lol.

Well you can argue to and fro forever but the fact is: Eggy doesn't know what LL are doing.

He made an assumption.. Unless someone from LL logs in and says 'we are doing this' - then none of us know what is going on.

So theres no point getting your knickers in a twist because one player says 'oh they probably aren't even at the office'.

Siggy.

Comparing EQ2 and SL is like comparing apples to oranges. Like Eggy said, SL is much more complex, and isn't as easily fixed. Making such a comparison is like comparing brain surgery to applying a band aid.

SL is not more complicated, it may seem to be more complicated because you can make prims and stream video and audio but that initself does not equate into more complicated code.

EQ2 has advance AI, which is extremely detailed and complicated coding.

All games are complicated, but a blanket remark that SL is more complicated is going to be very hard to swollow without exact samples and detailed knowledge of both codes. To my knowledge no one but the programers for SL knows the code and no one but the programers for EQ2 knows their code.

That is neither here nor there thought as the issue is the login servers and not the live servers in this case.

lol, They take no answer you could provide unless it's the one they want to hear usually...And sometimes I get sooo mean and love not being able to, but say it with such a cute and innocent smile...then provide them with the supervisor xD *Sniffles*

@Siggy, my AVI doesn't wear knickers

@Teeny, we don't expect them to give us an easy fix - the problem is is they aren't giving us anything, which is why everyone has their knickers in a twist...except me of course since I dun own any lol.

Ok, lets look at it from another direction.

Over the last 2 years, I have seen the Lindens react quickly to fix things. They seemed to be listening to our collective bitching and addressing our concerns. Many of the things we have now, such as custom animations and private sims are partially the results of our input.

Now, this week, logins got screwed. The community has repeatedly pointed this out in the forums in dozens of separate threads. The problem is still there, but there was an announcement of an upgrade on tuesday.

I'm only speculating here, but I'd guess this problem is the Linden's worst nightmare. The community is pissed, and very vocal about it. If I was running things, I'd make pretty damn sure the fix worked before raising the hopes of my customers. LL isn't Sony, and a mass defection would do them no good. Announcing a release date implies they have a fix, but its being tested. Again, this is just speculation on my part.

The 1.6.5 preview is available. We all could be logging into it, and seeing if it breaks. Its not the "real" SL, but it couldn't hurt us to try logging in for a few minutes.

LL's Takes my tier on sunday, on time and every month.
And i bet their payment method is tested... hehe.. and it works very good... lol

"* Attachments save on teleport only if they have changed since the last teleport or login. Scripted attachments always save.
* The "Stop" button for animation steps in the gesture window works again.
* Land in estates can no longer be set for sale.
* You cannot buy a parcel for L$0 unless you are the authorized buyer.
* You cannot find a L$0 parcel in the directory unless you are the authorized buyer.
* Text hovering over objects set with the LSL script command llSetText() now correctly wraps at 1000 pixels instead of 300.
* Replaced the "nice snapshot" in the Library photo album.
* Find places will only return visible land.
* Edit tools window now correctly remains minimized while walking.
* Fixed bug where idle/away from keyboard residents would not be logged out for inactivity.
* Fixed a performance problem with certain QuickTime media streams."

Where, exactly, does that say they're fixing anything remotely connected to the login? And WHY do people keep comparing LL to Sony?!?!?! *Tugs at hair*

While adding features is nice, they are upgrades and should not break the system. Also as upgrades they were never promised as part of your service contract (TOS).



Wait.. your saying the community (i.e. Paying customers) are upset at their service provider that they are unable to receive the service they are paying for and the only thing the service company has to say is "the fix is here, but we will not add it till Tuesday, Good Luck". That is what I heard.



If it was truely Linden's worst nightmare, do you not think they would be having their staff on this 24/7 until this nightmare went away? I understand the testing that is needed for the official release of 1.6.x... but that does not mean they can not get the login servers at least working. It was working after the last update... something went wrong since then... whta that something is is what they need to be addressing. Sure it was not completley fixed but at least users were able to log in.

No, this is not Sony.. and as such a smaller company should be much more aware of their customer concerns then a large corperation that is also able to draw on other divisions to cover any assesst lost by incompetent services.




Good advice, I think I will do that


*Wuvme - You bet their accounting service is 100% solid, they still want to make sure we can pay for the service we don't get lol (Joking for those that might take this serious)

We don't really know if any of those items are related to the login problem. You really can't say the update doesn't address the problem.

all i know is im paying for my island, and they are not letting me use it.... pfft lol

2 dayz with out LOGGING INTO SL!!! wtf is up with that..

and i had plans to release my new line tommorrow *sniff sniff*