Issues, issues, issues..

How many times have we gone down this road? The Lindens and myself, I mean. Oh.. I'd count more than a dozen times i've had issues with this game that have gone from 'Okay, fair enough. Tiny problem, it'll slide' to things that are plain PULL YOUR HAIR OUT INFURIATING! Problems such as plain losing my entire inventory and having to go through a process to get it back? REDICULOUS! Unforgiveable!

Now I realize that you all claim you're doing the best job you can at making this game worth while, but i'm seriously starting to question it. Irrelivant, lets get back to the issue at hand.

Recently everytime I have done pretty much anything in SecondLife i've hit a particularly annoying bug that causes my avatar to derez worn objects. Such as prim hair, capes, cloaks, skirts, weapons, anything that happens to be prim that I am wearing will either de-rez or half de-rez leaving some strange looking half-prim that is.. Well.. Ugly.

It happens when I teleport, it happens when I log in and out, when I die, whatever. I've asked Lindens and sent emails to Support whom I am currently dealing with and I got the run-around from them.. BELIEVE ME.. I did the entire block of things. Unlick Avatar Vertex, Clear Cache, Reboot your computer, Change this, Change that, Relogin, and finally the last thing i've done was a complete uninstall of SecondLife and reinstalling it from scratch which may I add was VERY annoying and a huge pain in the freaking neck.

Has anyone else had this problem? In which you teleport, die, or log out/in and suddenly de-rez prims completly or half way? Support and the Lindens seem to think it's me, but i'm tending to believe it's one of the many bugs in SecondLife thanks to faulty scripting/programming. It sounds like the game has been programmed in such a way that this bug is inherent to it. So if you've had this problem and you want it fixed, SPEAK UP! I want it known more than the reports i've sent and the Support i've contacted. If this is a problem for the developers to fix, then they should get to work.

I've been bounced from Linden to Linden and the most recent email has been this -

Hello,

A few questions:

-What kind of internet connection do you have?
-How is your home network set up and is any part of your network wireless?
-What firewall(s) do you have?
-How much RAM do you have?
-What is your draw distance set at?
-What avatar(s) have you experienced this issue with?
-What was the most recent avatar you logged on with that experiences
this issue and what sim(s) can you think of that you visited most recently?

A link to a useful program (WinMTR) for tracking down the source of
problems with connecting to Second Life, along with instructions, can be
found here:
https://secondlife.com/tiki/tiki-index.php?page=Experiencing%20packet%20loss

Please get back to us with the answers to the questions above, as well
as the log from WinMTR.

Regards,

--

What kind of second rate operation do you people have going on!? For Christs sake, you can't even find what is wrong with YOUR OWN game!? Uhg.. This is SERIOUSLY starting to burn me, i'm getting SEVERLY annoyed with this issue and i'm getting incredibly upset with this whole "Do this, do that, and tell us this so we can allegedly try to help you but in the end get NOTHING done."

Packet loss? PACKET LOSS!? Even on my old computer that did not even meet the minimum requirments for SecondLife I did not have this problem! It has only arisen since I switched to a new and more powerful computer. And i'm being told it's packet loss? BS! Regardless, I will do this.. And when it inevitably doesn't work, i'm going to be 10x's more furious than I am now.

Calm down, it does sound like the problem is specific to you, if it was any other way the forums would be lit up like an xmas tree.

My immediate suggestion would be to drop your draw distance down to 64 and gfx settings to defaults. Also, Packet loss is very real issue that affects many people, and it does cause a lot of weird things to happen.

And yes, sometimes dealing with tech support can feel like your being made to jump through hoops, its slow and time consuming but hopefull will lead to some resolution of your problem, just be patient

Actually, there are a number of people who seem to be losing objects from both their unrezzed inventory, and also from objects rezzed in-world.

Thus, if it were just one person, I would say that it was an isolated instance, but there seems to be a rash of this going around. Not to mention that the vast majority of folks may not be noticing, and if they do, they may not post about it here for us to see.

This doesn't sound quite the same. The other are about inventory items simply vanishing and never to be seen again. Not (as in this case) failing to rez correctly after a location change and forcing the user to re attached the objects.

You did'nt mention your pc stats or if you've checked your drivers.

Memory problems -- does you pc crash during heavy cpu use?
Proper test: Memtest86 ran overnight. 0 errors = good.
(needs a blank floppy disk, usually not a beginner thing)

Cpu problems -- does you pc crash durring heavy cpu use?
Proper test(s): Is the CPU temp within limits?, running Prime95 overnight on Oprions-> Torture test. 0 errors 0 warnings = good. (not to hard to do, takes time)

Video card problems: -- Corrupted textures, missing polygons/prims, sorta static everywhere, etc.
Causes? Video card overheating(dead fan), drivers out of date.

Drivers: Video card(intel, nvidia, ATI, etc), motherboard(chipset(intel, nvidia, sis, etc) drivers, ethernet drivers(3com, integrated, etc), soundcard drivers(Sound Blaster, integrated, etc), (maybe) AGP gart drivers.
Where to get: Computer maker, compondent manufactures.

Network problems: Unknown. If its wireless, try to eliminate it. Bandwidth test here. Mine came out to 4927.5 kbps. judge for youself.
Traceroute: Start menu->Run. type cmd(or command if not *nt) and hit enter. in the command prompt type "tracert www.secondlife.com" without quotes. Each hop measured in ms(milliseconds) shows where the latency between you and secondlife is adding up. On my connection no hop is above 12ms.. if a hop is above 100ms or so it may be suspect. Tracert wont help much, because if there is a problem theres nothing you can do about it, other then tell your ISP.

You can also save screenshots and post them here, that may help see what you are experiencing. you can use a site like Photobucket.

In game using the debug menu: Crtl+Alt+D and selecting Fast Timers can show if theres somewhere SL is going slow. possibly indicating where the problem is(like if geometry is really high). Here is an example of fast timers in this thread.

Out of ideas for now.
Hope any of this helps.

I've opened another thread on this topic on a second page - /111/00/117335/1.html#post1118372


As of the moment, nothing has been resolved. I've not even gotton help. The Support team has been up and blatently ignoring me, which is begining to annoy me beyond belief. My most recent email to Linden Labs is as shown here:

Okay.. I was talking to support and I don't know what happened, but I can gather. Support all together ceased talking to me for whatever excues they had. *Rolls eyes.* But I need some help.

I have been having constant problems for weeks now. I will specify very clearly so no mistakes can be made in interpreting exactly what my issue is.

1. When teleporting to new SIMs or crossing SIM borders my AV and only my AV ( Not the surrounding area, not vehicles, not other people, not other land. ) begins to randomly de-rez worn prims or half de-rez them. It often completly de-rezzes my hair, makes my AV attachments halfed, or causes them to completly dissapear when they are still worn. Somehow I get the feeling that this is a bug inherent in the programming of the game.

2. The last support conversation I had they went on a tagent about how it was packet loss which had nothing to do with my issue. I want to verify. 99% of the time in the game except for the 1% moment when I have small lag spikes that are not frequent whatsoever I have an absolute zero packet loss. There is no way that packet loss could be my issue.

3. Although I have been told that a FEW people could see this happening - I'm not sure if they were talking about what I was seeing or something else. Because i've talked to others since then when I randomly de-rez and it seems to be only visible on my side.

4. Thus far I have been lead in a circle of pointlessness that has achieved nothing. I have been instructed by Support and the Lindens and followed through with these steps: Unclick Avatar Vertex, Clear SL Cache, Clear PC Cache, Reboot SecondLife, Reboot my PC, Fiddle with my firewall, Send the .log file, and finally the most annoying step of all; Remove and delete SecondLife completly and re-install from scratch.

I will repeat on #4 that -NONE- of the above steps have done anything whatsoever. The fact being I have spent hundreds of dollars within SecondLife and I expect that as such I should be a valued customer - Regardless even so, I should be a valued customer anyway.

I feel that I indeed deserve some assistance in this and I will appreciate it if this time around you really read the problems and pay attention to the issue at hand. I will also be adding some screen shots of said issue and things of interest to the problem.

Please help me. Thank you.


And thus far no reply. I sent several emails to the ticket I had open before hand that they ignored and then this one as an entirely new email and they just completly ignored me. The problem has not been fixed, infact the only person assisting me is Adam Linden. I'm still trying.

To verify, these are my specifics.

CPU: 0.13 micron Intel Pentium 4 (3000 Mhz)
Memory: 1024 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 6800 Ultra/AGP/SSE2
OpenGL Version: 2.0.1

I just want to mention that the problem is not unique to Selene. I've had that happen with at least one outfit -- which was fine the first time I wore it that day -- and then the top part refused to rez later, after I had logged off and back in later.

What version video driver? Have you tried the Omega drivers to see if there is any change? If the AGP check mark is turned on, have you tried it turned off?

Also, have you tried to detach all, and cross sim boarders and see if it still happens? Sounds strange, but an attachment or script may have gotten corrupt in the asset server.