So I spoke to Support and I went off on the Support team because.. Well. They didn't listen to my problems period and they went on a tangent about something that had absolutely NOTHING to do with my issue. Now Support won't answer my emails, so i've decided that i'll post here to try to get this fixed. I'm going to try to be calm, but I will express that I am utterly disgusted with the way Linden Labs has treated me. As a paying customer I deserve respect, companies don't work on personal feelings. They work on the law of business, that you are nice to the customer no matter what. Civility is key in any business, but since i'm the customer.. You know what? I don't much feel like being civil given how i've been treated.
Now for the problem..
For about a month or so now I have been having constant issues. They are below.
1. When teleporting, crossing SIM borders, logging in, dying, or otherwise my prims will randomly de-rez or half de-rez leaving my avatar looking rather disfigured. Hair dissapears, my sword becomes halfed, my weapons become halfed, my prim clothing becomes half or utterly fades away, and everything just screws up. Prims from clothing, worn items, to HUDs all screw up. I've asked several times if anyone else can see it and it seems to be only me whom can see this happening.
2. The last customer support discussion I had was pointless. They went on a tangent about how this was due to packet loss, but I do not believe that. When only MY avatar is affected and MY worn prims are de-rezzed and everything around me and everyone remains perfectly rezzed? No. Not to mention the fact that 99.9% of the time I have a 0% packet loss and have sent several pictures to Support proving such.
3. Thus far I have been lead in a circle of pointlessness that has achieved nothing. I have been instructed by Support and the Lindens and followed through with these steps: Unclick Avatar Vertex, Clear SL Cache, Clear PC Cache, Reboot SecondLife, Reboot my PC, Fiddle with my firewall, Send the .log file, and finally the most annoying step of all; Remove and delete SecondLife completly and re-install from scratch.
I want to reinterate. On three, I have tried all of the above and NOTHING has fixed it. It seems to be that this is a bug inherent to the programming of the game. My firewall is not the issue. My only firewall is Windows Firewall and SecondLife is set as an exception.
This problem is incredibly annoying and the fact that i've been trying for so long to get it fixed has left me in an INCREDIBLY irritable mood. I've contacted Linden after Linden asking them to help me find out why Support has inexplicably decided to totally ignore me. My emails go completly unanswered and I remain with this problem. I've tried two Lindens to get support to answer me, Nicole and Adam whom I will personally thank for actually DOING THEIR JOB. A gold star for you both for having decent work ethic. It's a rare thing.
Anyway.. PLEASE by God.. Help me with this problem. And if anyone else happens to have this same problem, PLEASE speak up so that this will get fixed. I can only fix this problem ( The de-rezing of my things ) by switching from one avatar back to my normal. Only then does everything rez and work properly. This is making the game very annoying as I am forced to stay in one place due to the annoyance that teleport/leaving a SIM causes.