Second Life Forums Archive - SL crashes directly (before even logging in)

Jonas Juneau

Registered User

Join date: 12 Nov 2006

Posts: 8

11-14-2006 04:18

Hi there,
I downloaded the current SL installer package for windows (1.12.3.6). After installing I tried to launch the programm. It first tells me that it is detecting my hardware, then I get a black screen with the SL-logo and "loading" turning and the login, new account quit,... buttons on the bottom. And that's it. After a few seconds CPU load goes to 100% and I have to kill the application. I captured the network traffic that is going on and saw that I get an TCP connection to secondlive.com established but nothing more. I run Windows XP with all updates on an Acer Travelmate 291LMi (Ati Mobility Radeon 9700). Any hints? Thanks in advance, Jonas

CoCo Brocco

Updated again, oh wait...

Join date: 4 May 2005

Posts: 72

firewall?

11-14-2006 21:01

make sure your secondlife is under your exceptions for firewall.
also, no antivirus should be on while playing, eats alot of ram.

i ahve issues too with logging in, but i get past the log in adn crash while i rez.

i need a Thirdlife now!!
lmao!
gl to you

Jonas Juneau

Registered User

Join date: 12 Nov 2006

Posts: 8

thanks but...

11-15-2006 02:05

Hi,
thanks for your hints but that was not it. I dissabled my antivirus, same issue. Opend my firewall, nothing changes. I meet the recomended system specs and have the current drivers installed. In the specifications a ATI Radeon is mentioned but what about the Ati Mobility Radeon 9700? Does anyone run SL with that card?

Jonas Juneau

Registered User

Join date: 12 Nov 2006

Posts: 8

something else?

11-18-2006 09:44

Hi again,
just wanted to ask whether I need any specific ports open for SL to run. When I said I opend my firewall in the last post I just meant the Windows XP firewall. I sit behind a NAT box though. Any ports that need to be reacheable from outside? (Just wondering...)
There seem to be a lot of users around having problems with crashing clients... Any soloutions in sight? Thanks again,
Jonas

Exhilaro Cleanslate

Registered User

Join date: 19 Nov 2006

Posts: 1

11-19-2006 06:36

Hi, I have the same issue with the SL and I'm running on a mobility 9700 - I wonder if this is an issue? I've looked for driver updates (I have a Sony S2XP) but can't find anything! Let me know if you find anything. Thanks.

Floppyn Sodwind

Registered User

Join date: 19 Nov 2006

Posts: 4

11-19-2006 08:55

Same problem with an IBM thinkpad T42p:
after "detecting hardware" i got a windows sending crashes details.
No firewall and/or antivirus active at startup time.

CoCo Brocco

Updated again, oh wait...

Join date: 4 May 2005

Posts: 72

your connection, is it wireless?

11-19-2006 10:24

One thing i was told by many users in this game, DON'T do wireless in game. Alot of unstability. Maybe quicktime, did you update that at all?

Jonas Juneau

Registered User

Join date: 12 Nov 2006

Posts: 8

Nop

11-19-2006 15:36

Hi everybody,
thanks again for your ongoing efforts. I opend all the ports mentioned in the SL wiki. Updated the gpu drivers, dircetX, quicktime is up to date, too. I'm conected via a standart DSL line. No Wireless loss etc... SL keeps freezing as soon as I start the ap. Not nice :-I A couple of monthe ago I had a first look at SL with the visitors client that was out then. Did work fine on my notebook. I still hope for a fix in the next update of SL client. lets see...

Kinky Claymore

Registered User

Join date: 20 Nov 2006

Posts: 2

11-20-2006 12:32

I'm also using a 9700 Mobility. This may well be the cause

Floppyn Sodwind

Registered User

Join date: 19 Nov 2006

Posts: 4

11-20-2006 13:51

I Have QuickTime 7.1
I disabled wirlles and connected by cable,
but always get the "Second Life crask logger" window after (or during?) "Detecting Hardware" phase.

Anyone knows if a log is available to understand what is going on during detecting hardware?

Thanks

Floppyn Sodwind

Registered User

Join date: 19 Nov 2006

Posts: 4

11-23-2006 13:56

There are a lot of similar threads dealing with similar problems.
I can understand that client code is buggy because immature, but this forum is under "support" category. Do I have too high expectations about?
Are posts someway tracked?
Regards

Jonas Juneau

Registered User

Join date: 12 Nov 2006

Posts: 8

one thing that worked for me - nearly

11-23-2006 14:49

In another thread (/111/73/147879/1.html) I found this hint (thanks to Shack Dougall):

> For ATI laptops, good drivers can be found at http://www.omegadrivers.net.

With the omega drivers I got SL running. I could walk around for good ten minutes before the next crash wich is more than I dared to expect

While obviously not perfect, this is the closest thing to a solution I found here so far. Might work for some of you as well.
Good luck,
Jonas

Floppyn Sodwind

Registered User

Join date: 19 Nov 2006

Posts: 4

Thanks Jonas!

11-24-2006 01:53

Installing Omega drivers (3.8.252) made the magic (cheating with settings)

SL up and running and no crashes: lasting for hours

Tx! Hope to see you in SL.

Spikus Unknown

Registered User

Join date: 20 Nov 2005

Posts: 3

another problem

11-26-2006 01:12

I have the latest version of SL & I'm using an ATI Radeon 9800, I recently updated my graphics vid card,but now it says it won't work unless I download .NET Framework 2.0, without it I can't run set up for my ATI graphics setup. I had the program run once but each time I had to doanload the latest version. My head is spinning & I need help before I rebuild my cpu. @_@

Ketra Saarinen

Whitelock 'Yena-gal

Join date: 1 Feb 2006

Posts: 676

11-26-2006 13:41

From: Spikus Unknown

I have the latest version of SL & I'm using an ATI Radeon 9800, I recently updated my graphics vid card,but now it says it won't work unless I download .NET Framework 2.0, without it I can't run set up for my ATI graphics setup. I had the program run once but each time I had to doanload the latest version. My head is spinning & I need help before I rebuild my cpu. @_@

.NET Framework is something you get from Microsoft. Goto http://windowsupdate.microsoft.com and when it asks if you want to do an Express or Custom update, click Custom. If you don't have it installed, .Net 2.0 should be under the Optional Updates.

_____________________

From: Doctor Who

J: You've been to the Factories?
DW: Once
J: Well they're gone now, destroyed. Main reactor went critical, vaporized the lot.
DW: Like I said: Once. There's a banana grove there now. I like bananas. Bananas are good.

From: Clutch, 10001110101

Robot Lords of Tokyo, smile, Taste Kittens!

Spikus Unknown

Registered User

Join date: 20 Nov 2005

Posts: 3

Fast Crash

11-26-2006 15:00

cool, thanx. I now have the program installed & was able to run another program to enhance my graphics card. But when I run SL it doesn't even load, it just crashes.

I'm so close to getting it to work, I can feel it

Sophie Katsu

Registered User

Join date: 23 Jun 2006

Posts: 124

11-26-2006 15:20

Not a good time to test it right now, Spikus:

[PST 2:51 PM] We’re experiencing a combination of problems on the grid which have resulted in poor performance and a number of regions being unavailable. Our network connection is currently saturated, and we’re also investigating a crash bug. The network connection problem is temporary, as we have an upgrade in process

SL crashes directly (before even logging in)
Jonas Juneau Registered User Join date: 12 Nov 2006 Posts: 8	11-14-2006 04:18 Hi there, I downloaded the current SL installer package for windows (1.12.3.6). After installing I tried to launch the programm. It first tells me that it is detecting my hardware, then I get a black screen with the SL-logo and "loading" turning and the login, new account quit,... buttons on the bottom. And that's it. After a few seconds CPU load goes to 100% and I have to kill the application. I captured the network traffic that is going on and saw that I get an TCP connection to secondlive.com established but nothing more. I run Windows XP with all updates on an Acer Travelmate 291LMi (Ati Mobility Radeon 9700). Any hints? Thanks in advance, Jonas
CoCo Brocco Updated again, oh wait... Join date: 4 May 2005 Posts: 72	firewall? 11-14-2006 21:01 make sure your secondlife is under your exceptions for firewall. also, no antivirus should be on while playing, eats alot of ram. i ahve issues too with logging in, but i get past the log in adn crash while i rez. i need a Thirdlife now!! lmao! gl to you
Jonas Juneau Registered User Join date: 12 Nov 2006 Posts: 8	thanks but... 11-15-2006 02:05 Hi, thanks for your hints but that was not it. I dissabled my antivirus, same issue. Opend my firewall, nothing changes. I meet the recomended system specs and have the current drivers installed. In the specifications a ATI Radeon is mentioned but what about the Ati Mobility Radeon 9700? Does anyone run SL with that card?
Jonas Juneau Registered User Join date: 12 Nov 2006 Posts: 8	something else? 11-18-2006 09:44 Hi again, just wanted to ask whether I need any specific ports open for SL to run. When I said I opend my firewall in the last post I just meant the Windows XP firewall. I sit behind a NAT box though. Any ports that need to be reacheable from outside? (Just wondering...) There seem to be a lot of users around having problems with crashing clients... Any soloutions in sight? Thanks again, Jonas
Exhilaro Cleanslate Registered User Join date: 19 Nov 2006 Posts: 1	11-19-2006 06:36 Hi, I have the same issue with the SL and I'm running on a mobility 9700 - I wonder if this is an issue? I've looked for driver updates (I have a Sony S2XP) but can't find anything! Let me know if you find anything. Thanks.
Floppyn Sodwind Registered User Join date: 19 Nov 2006 Posts: 4	11-19-2006 08:55 Same problem with an IBM thinkpad T42p: after "detecting hardware" i got a windows sending crashes details. No firewall and/or antivirus active at startup time.
CoCo Brocco Updated again, oh wait... Join date: 4 May 2005 Posts: 72	your connection, is it wireless? 11-19-2006 10:24 One thing i was told by many users in this game, DON'T do wireless in game. Alot of unstability. Maybe quicktime, did you update that at all?
Jonas Juneau Registered User Join date: 12 Nov 2006 Posts: 8	Nop 11-19-2006 15:36 Hi everybody, thanks again for your ongoing efforts. I opend all the ports mentioned in the SL wiki. Updated the gpu drivers, dircetX, quicktime is up to date, too. I'm conected via a standart DSL line. No Wireless loss etc... SL keeps freezing as soon as I start the ap. Not nice :-I A couple of monthe ago I had a first look at SL with the visitors client that was out then. Did work fine on my notebook. I still hope for a fix in the next update of SL client. lets see...
Kinky Claymore Registered User Join date: 20 Nov 2006 Posts: 2	11-20-2006 12:32 I'm also using a 9700 Mobility. This may well be the cause
Floppyn Sodwind Registered User Join date: 19 Nov 2006 Posts: 4	11-20-2006 13:51 I Have QuickTime 7.1 I disabled wirlles and connected by cable, but always get the "Second Life crask logger" window after (or during?) "Detecting Hardware" phase. Anyone knows if a log is available to understand what is going on during detecting hardware? Thanks
Floppyn Sodwind Registered User Join date: 19 Nov 2006 Posts: 4	11-23-2006 13:56 There are a lot of similar threads dealing with similar problems. I can understand that client code is buggy because immature, but this forum is under "support" category. Do I have too high expectations about? Are posts someway tracked? Regards
Jonas Juneau Registered User Join date: 12 Nov 2006 Posts: 8	one thing that worked for me - nearly 11-23-2006 14:49 In another thread (/111/73/147879/1.html) I found this hint (thanks to Shack Dougall): > For ATI laptops, good drivers can be found at http://www.omegadrivers.net. With the omega drivers I got SL running. I could walk around for good ten minutes before the next crash wich is more than I dared to expect While obviously not perfect, this is the closest thing to a solution I found here so far. Might work for some of you as well. Good luck, Jonas
Floppyn Sodwind Registered User Join date: 19 Nov 2006 Posts: 4	Thanks Jonas! 11-24-2006 01:53 Installing Omega drivers (3.8.252) made the magic (cheating with settings) SL up and running and no crashes: lasting for hours Tx! Hope to see you in SL.
Spikus Unknown Registered User Join date: 20 Nov 2005 Posts: 3	another problem 11-26-2006 01:12 I have the latest version of SL & I'm using an ATI Radeon 9800, I recently updated my graphics vid card,but now it says it won't work unless I download .NET Framework 2.0, without it I can't run set up for my ATI graphics setup. I had the program run once but each time I had to doanload the latest version. My head is spinning & I need help before I rebuild my cpu. @_@
Ketra Saarinen Whitelock 'Yena-gal Join date: 1 Feb 2006 Posts: 676	11-26-2006 13:41 From: Spikus Unknown I have the latest version of SL & I'm using an ATI Radeon 9800, I recently updated my graphics vid card,but now it says it won't work unless I download .NET Framework 2.0, without it I can't run set up for my ATI graphics setup. I had the program run once but each time I had to doanload the latest version. My head is spinning & I need help before I rebuild my cpu. @_@ .NET Framework is something you get from Microsoft. Goto http://windowsupdate.microsoft.com and when it asks if you want to do an Express or Custom update, click Custom. If you don't have it installed, .Net 2.0 should be under the Optional Updates. _____________________ From: Doctor Who J: You've been to the Factories? DW: Once J: Well they're gone now, destroyed. Main reactor went critical, vaporized the lot. DW: Like I said: Once. There's a banana grove there now. I like bananas. Bananas are good. From: Clutch, 10001110101 Robot Lords of Tokyo, smile, Taste Kittens!
Spikus Unknown Registered User Join date: 20 Nov 2005 Posts: 3	Fast Crash 11-26-2006 15:00 cool, thanx. I now have the program installed & was able to run another program to enhance my graphics card. But when I run SL it doesn't even load, it just crashes. I'm so close to getting it to work, I can feel it
Sophie Katsu Registered User Join date: 23 Jun 2006 Posts: 124	11-26-2006 15:20 Not a good time to test it right now, Spikus: [PST 2:51 PM] We’re experiencing a combination of problems on the grid which have resulted in poor performance and a number of regions being unavailable. Our network connection is currently saturated, and we’re also investigating a crash bug. The network connection problem is temporary, as we have an upgrade in process

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SL crashes directly (before even logging in)