Crashing Moments Into World

Not only myself but several of my Sl friends are experiencing the same issues since wednesdays borked update....

Start Client..
Log in..
Load into world..
Present in world for a few seconds then Viewer Crashes.

To eliminate the standard questions..
Its not a graphics card issue..
Its not non-updated graphics card drivers..
Its not a conflicting peice of software running in the background..
Its not an ISP issue as myself and friends are all spread across the US Map.
Its not a corrupt client install as weve all uninstalled and re-installed the client.

Teleports are also again since wednesday only 50% reliable.

This is a recurring problem since wednesday...
As several of us sit here on Sunday Evening because we are unable to hold
a connection I hope someone over there is aware and working on this issue.

-Tabitha Oxide (sl veteran)

Tabitha is infact NOT a lunatic. I too am experienceing the same problems. Welcome to world followed by goodbye world, hello desktop. The game (client), graphics drivers, ISP, and overall system firmware, firewall, etc have all been tested to death and are clear of bugs. Can ya tell I've done some T/S'ing in my time? Needless to say we are left with the question of what's goin on?

I know you said it's not a graphics card issue or a graphics card driver issue.......I assume you and each and every one of your friends have tested the cards and searched for updated drivers (installing as needed). Actually, the ISP is seldom guilty of causing SL to crash so your assertion that it is not the ISP being the problem is very likely true....though not 100% (even if your friends are scattered all across the US map). Reinstalling the client is not a test really for the client being a problem unless you you did a complete uninstall first (including manually deleting all files containing anything SL)..........did you and each of your friends do that?. And since you stated you are veteran, did you do the wash, rinse, repeat excersize........clear cache, clear cache? And I have a question: Are all your friends and yourself logging into the same sim/region?

As a side.........how are you so sure your friends have done all you say they've done? If you can only stay connected for a few seconds before crashing that leaves a very short period of time to talk to each other........plus the timing must be perfect to log in at the exact time to even say "hi". I suppose email or private messaging here on the forums could accomplish that.

But since you seem to have covered all the bases in your inital post, just what do you want us try to help with?

After reading this post, I decided not to make another post of my own and just reply to this one (please forgive me if this is not correct procedure)

For the past day and a half, I've been crashing about every 15-20 mins or so after logging in to SL, sometimes I crash within 5 mins, and sometimes 30 mins (or somewhere in between). I'm totally confused as to what the problem is, I've reinstalled SL, installed the "test software", gone to places that were pretty much empty (thinking it was a lag issue), removed all AOs, and have just stood somewhere completely still to give it time to load. None of this has worked.

I then checked the FAQs, the Knowledge base, searched everywhere on the forums to try and find a solution to my problem. I checked to make sure that my computer meets all of the requirements, and in fact, it surpasses them.

The only difference that I have between Tabitha and Cody's problem, is that when SL crashes on my computer, it completely CRASHES. I have to give the computer a full restart (or whatever the correct term is). And after restarting my computer over 10 times within the past day or so, I'm pretty much lost. If someone is willing to help me (and I would gladly appreciate it) I'll post my specs. But needless to say, this sucks. =(

Adding to this as one of the mentioned "Friends". We all have been gammers together for over 6 years and talk daily using either Ventrillo or Skype. In this case we conversed over Skype as to any changes or successes we have or haven't had in trying to correct this new problem.

Yes the graphics drivers are in fact up to date.. but if you paid any bit of attention you would have noted that this started out of the blue convieniently to several of us as of wednesday. Odd dont you think that we operate for years in a platform then suddenly for no apparent reason the next day these issues arrise?

Wash, rinse & repeat.
Certainly you should assume that your dealing with a core of individuals who do more than just Re-install a software program to eliminate a tech issue. All of us have gone and pulled out registry keys after the initial uninstall including the left behind folders of the login accounts on our prospective machines. I will add.. Gamers for several years. This type of procedure is hardly uncommon to eliminate a corrupt software instalation.

Other than operating systems, that being windows xp... Each of our computers are self constructed and the components unique to each other. Other than the fact I beleive we are all running ATI cards of various versions.

Teleport locations:
At first we were all logging into the same region but that was quickly eliminated from the mix as we moved to manually enter a new region to test that thinking a Node or Router within the system might be choked or not receiving correctly. This assumption is quite logical since LL has been blowing through routers over the past several months.

From a technical standpoint I am at a loss of any further testing that would prove to be on all our ends ironically at the same time on the same day. Today we were all on. Today which tabitha refrained from mentioning, we were all in world. We teleported.. crashed in the mid teleport to the void (which has been a common occurance with several users) and when an attempt to log back in we ran into the crashing.

There is no doubt.. this is a server side issue.

Peggy Wrote: <But since you seem to have covered all the bases in your inital post, just what do you want us try to help with?>

For one.. if you have nothing constructive to offer.. be silent. Perhaps enough people who are also experiencing these issues will post here to help validate this thread and or post a solution or answer should one be found.

Devin

Second Life has been having more than their fair share of issues in the last few days. I almost never crash in SL.......especially to the desktop. But I've had a couple crashes myself lately. I would not call it excessive though. Just more than normal for me.

I have noticed by reading the forums for over two years and having friends complain about SL not working well for them (in game) that a very common thread seems to tie together those who do have a lot of problems............their computers meet or even exceed the minimums required. But only by a little. Almost every upgrade (or, as some call it, downgrade) to the SL code or client increases the load on the individual computers using the software. Invititably that will cause many computers that worked fine before to suddenly not anymore. Than may be what is happening to some now.

As for help to get it all back........just the usual. And if that doesn't work then you might have to look at more RAM and/or a more powerful graphics card. Maybe upgrading your broadband service to a faster download speed or disabling a few background programs that were not an issue before. So many potential problems........but they can be solved. I'm no expert but there are a few here.......they need specs to help.

I know it's a pain when it's you who can't play.......but if you look at the concurrents logged on right now you'll find about 40 K plus who can. It's not always SL at fault.

48300 users at the moment. Oppps i mean 6000 real users accounts and the rest bots.

Well while this statement may not hold true for everyone, I can tell you that your correct. Everytime something changes in SL with an update or a patch on LL's side, it changes the potential problems on the client side. That however would not be the case if your running fine for the better part of 36 hours (with only the usual glitches we've all come to know and love) and then all of a sudden everything goes FUBAR on you.
I'm no genius but I've been doing MMOs of various styles and formats for the better part of a decade now. I've also done technical support, both remote and client side for over 30,000 users for more than ten years, so I know Im no moron. This problem is not on my client. And of course I did a clean install. What kind of idiot says "Oh yeah, I re-installed" when all they did was go to add/remove programs, click remove and then re-install the proggy from the website... Thats not troubleshooting.
/endrant

Somehow I get the feeling you know nothing about what is or is not a sever side issue.............as of 2 minutes ago 51,493 users are online.

It's pretty obvious you have all the answers so my question again...........just what do you want us to try to help with?

Call Linden Lab support.......tell them you are a big time gamer and KNOW it's a server side issue. Maybe they will accept your expertise and put their cups of coffee down and jump your demands.

Seems you guys got to together on Skype and decided to vent on the technical issues forum. You have done everything you can do (or so you say) so what can we do? Call tech support.

SILENCE, INFIDEL!!!! I am a terror-fying-terrorist... Did I scare you?
First off, put F911 down. This isnt some conspiracy to mess with your head. This is a legitimate cry for assistance/means of notification to the world at large of an ongoing issue. If you care to help contribute, by all means, do. If you have nothing, then state "I got nothing, Im out of ideas. Sorry I couldnt help, but I personally havent had any problems" There's no need to turn this into a flaming war... Paperdolls and fire usually are a bad combination.

For any and all of you who are interested in this thread in a legitimate manner, there will be more to follow as additional t/s is done with both other users and LL.
Gracias

Don`t do that! They might hire them and well be in worse situation!








Can I laugh now AHHAHAHAHHAHAHAHHAHA

Now see, that was worth posting. That was funny! Nice one, Usagi...
Peggy "pay attention, this is how to gripe"-SPR

I'd love to help....but can't find a thing to help with. All I know is a few gamers are crashing since the last update by LL. I haven't had the problems. My system is high end but by no means a big powerful gamers rig (like I assume you have). Just an off the shelf Lenovo, Core 2 Quad Q6600 2.8 gig CPU, 3 gigs DDR3 RAM with a rather old geForce 8600GT, 256 RAM PCIe card. It's got muscle, yeah..........but no where near what some gamers have.

One thing I do know.........if you want help then ask in a way to give people something to help with. The initial post of this thread listed everything is fine. The proceeds to tell everyone (me anyway) that all the problems are caused by LL's servers.......completely discounting the possibilty that the computer or setup is the problem. And as a former tech support person you should know that when three or four out of 51,000 are having problems (even seemingly identical problems) there is little, or no, likihood of the problem being anything other than something on the user's end.

Your eyes are completely shut to it possibly being on the your end and it's clear to me that you don't expect help here......venting is what you are after. If you truly wanted help you would have come here with an open mind (leaving your so called expertise on that side of your keyboard) and discussed your issues. Listed your specifications for people who can help to try. Or you would have called Linden Lab and talked to tech support.

In my line of work I've had the "pleasure" of dealing with types displaying an attitude similar to yours..........it broadcasts loud and clear. I seldom can voice my real thoughts on people who do that to me in my real life job. But it rubbed me the wrong way here..........so I said my say.

I'm done "helping".

For anyone still paying attention to the facts laid out concerning this issue........

1.) This started happening since wednesday's update.
2.) Toady a small group were inside and operating in SL for several hours.
3.) Today the same group experienced a teleport to logout. (common)
4.) The same group attempted to log back in and all are having the crash to desktop.

* What changed.. what shared component can we contribute this new problem to?*

4 people..
4 different machines..
4 ends of the continent..

1 same problem... when it was working fine 5 minutes prior.


Those are the facts.
Personally, I think it most likely is a downed routing component or components or
failing hardware. This has been common lately and can easily be the culprit of this type of issue. Will take an early night and try again tomorrow. If problem persists, certainly a tech support call should be the next step. I anticipate a posting of some failing hardware in the blog by that time as a prediction.

Thanks anyway Peggy for your help.

-Tabitha

Anyone experienceing these issues, here's the newest thing by LL

Second Life residents may currently be experiencing some difficulties with logins and teleporting. We are aware of this issue and are working to resolve it as quickly as possible. We appreciate your patience and we will keep this post updated as the situation progresses.

Vindication is mine!!!!
/insane_cackle

So glad I didnt go spend 200 bucks to upgrade my graphics card or reformat my disc.

Tabitha,
have you tired the support portal? Seriously if your crashing this bad and it does happen from time to time to many here. Support is your best option here. Have you fild a ticket?

LL just made a blog post.. I called it.. Knew it was serverside.

Login Difficulties
Sunday, January 6th, 2008 at 7:12 PM PST by: Elle Linden


Glad they're on it and its verified. I'll just give it a go again tomorrow
I'm sure they will have it resolved by then.

Thanks Everyone!

-Tabster

well its fixed..........but it seems to happen when we reached the 48800 online mark.......

That blog entry came out at about 7 pm SL time.........y'all said it's been happening since the update. That hardly vindicates anyone LOL



And if you would have read what I said way early in my posts you would have read that I mentioned SL has been having more than their share of problems lately. Difficulties in logins and teleport failures are a far cry from crashing to desktop upon logging in. You need to get your problems straight before you jump to massive server issues. The problems LL had this evening are so common I don't even consider them problems anymore.

you mean this from the blog...........talk about lies and total untruths.... read this junk
"[Resolved] Login Difficulties
Sunday, January 6th, 2008 at 7:12 PM PST by: Elle Linden
[Resolved 7:35 PM PST] Logins and teleporting have been restored.

Second Life residents may currently be experiencing some difficulties with logins and teleporting. We are aware of this issue and are working to resolve it as quickly as possible. We appreciate your patience and we will keep this post updated as the situation progresses.

"Now for the lies............................................................


"1 Massively Says:

January 6th, 2008 at 8:06 PM PST
Users persevere despite Second Life problems

As predicted, today saw record concurrencies in popular virtual world Second Life, today being the second day of record concurrencies, despite ongoing database problems in the underlying Second Life grid technology."

and

"2 Second Life groans under weight of record use : The Metaverse Journal - Australia’s Virtual World News Service Says:

January 6th, 2008 at 8:26 PM PST
[…] may want to subscribe to my RSS feed. Thanks for visiting!Second Life has continued to experience regular difficulties which haven’t been helped by record numbers of Second Life users logged in […]"


Look at this BS as they say. Its bad enough they screwed up and logged everyone out with less then 60 second warning and then shut down the game catching most people inworld off guard.　But to Boost and say Second Life had recored numbers. Yea right!!!!!! Then if you believe 48800 online is a recond for second life The Linden alt posting in the Blog better start looking for another job because it was not even a record number of users online

lol that is a bunch of bs..

Peggy dear your pissin me off by your big know it all mouth..
I posted that blog announcement... MINUTES after it appeared on the blog.
im not operating in sl time in my timezone.

In other words.. i kept refreshing the blog awaiting an official post about my current issues and guess what... It apeared.. then i copied it and pasted it.


Now you saying theres still underlining isues here with my setup...
There isn't.. Its now Morning.

I LOG IN FINE.
I DID NOTHING.

So please be quiet. IT WAS SERVERSIDE, they blogged about it and apparently fixed it.
For how long.. who knows.. but for 3 hours.. concurrently crashing at login has been fixed and this was all done not by any tweaks I did clientside.. it was something they did serverside once they probably got others like ME who called tech support and inquired.
I hope out of the 1,000+ posts you make here in LL forums you havent continued to mislead other users much less knowledgeable than I with what appears to be childlike guesswork and commentary..
Please.. Stick to XBOX where you belong.

-Tabitha

Now THATS funny!

Tab, I got your email. By the way your skype is not running hun.
Well for me its 7am at this posting and I did as you said Tab, Waited it out.

Happilly I concur that I did nothing more to my rig or setup and took your advise to take the night off and see if The Labs makes a discovery on their end.

You were right! As is COMMONLY the case over the past several years *laughs*.

Im logging in just fine this morning. I would have to agree that somewhere in the code of what was changed on the wednesday update might have something to do with logins when it reaches a "choke" point or xxxx ammount on a node at the same time or something along those lines.

Eithercase, I did nothing either and the 3 hours we all spent trying to relog and relog and yet all crash when we get inworld seems to be resolved yay!

And I also agree....

Peggy.. Silence.. Stick to Teen Grid or go back to XBOX.

Devilly Devin

.........want to laugh more............................





Look at this childish graph. but if you saw who is running this joke of a stats then you understand its is all bs..........So people just don`t know the diff better rl stats and VR stats. or whats worse the diff between rl and SL..........

Takin a break for lunch today I hopped over to the blog.
So any of you who are still having problems logging in its quite well known at the labs.
Hopefully they can find out where the REAL problem is and they stop applying bandaids.

As for me.. Im one of the lucky ones, not having any issues today so far.

As of 12:05pm (my time: Eastern Time) The Blog States:
______________________________________________________________________
[UPDATE 8:25 AM PST] It appears that some residents are experiencing intermittent failures to login and may need to attempt to login more than once. Our apologies for the inconvenience. We are monitoring the situation and hope to resolve the issue in due course. -Matthew

[UPDATE 7:00 AM PST] Login problems temporarily returned for some residents recently, but things should be resolved once more. We apologize to those of you who may have experienced problems logging in. -Chiyo

[Resolved 7:35 PM PST] Logins and teleporting have been restored.

Second Life residents may currently be experiencing some difficulties with logins and teleporting. We are aware of this issue and are working to resolve it as quickly as possible. We appreciate your patience and we will keep this post updated as the situation progresses.

_______________________________________________________________________

-Tabster

Let me start by saying that I was born into SL about a month ago, and I had been experiencing system crashes from the start, sometimes occurring every few minutes. At other times I could stay in world for a few hours at a time without crashing. I replaced the GC and tried everything I could think of that was configuration related. I have no idea what causes others to crash, but for informational purposes only, I'll tell you what eliminated the problem for me.

I was on a home wireless system using a Linksys WRT54G router, and I removed the wireless adapter card from my PC, replaced it with a wired network card, and ran a cable directly into the back of the router. After doing this, I have had zero crashes in SL.

I have not established yet what the root cause of the problem was, but after installing the direct cable, I upgraded the router firmware, which was more than a few versions out of date. Next chance I get, I will reinstall the wireless system and see if the crashing returns. If it does, then it's either a problem with router or router configuration, the wireless adapter in the PC, or maybe SL just does not play well with my wireless system. I will post any results if I can pin this down any further.

Again, I'm not suggesting this will fix anyone else's problems, just sharing what saved me from pulling out all the hairs on my head.

jem Dumpling