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Please do not send pictures to Snapzilla this evening

Cristiano Midnight
Evil Snapshot Baron
Join date: 17 May 2003
Posts: 8,616
02-14-2006 19:24
Removed original post since problem has been worked around while a resolution is worked on by LL.
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Cristiano


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Lo Jacobs
Awesome Possum
Join date: 28 May 2004
Posts: 2,734
02-14-2006 19:29
Sorry, that must be a nightmare :(
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Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
02-14-2006 19:37
I've confirmed this personally--looks like the first snapz it broke on happened to be one of my wedding pictures! It happened so suddenly and I am getting in touch with the right Lindens and supplying the info Ano gave... wish I had more details at this time but as I didn't hear any preemptive info about the changes, plus, this is a general problem as Postcards themselves will have that odd image of a bridge in them (Snapshot_026.jpg), it looks unintentional as a bug. :(
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Martin Magpie
Catherine Cotton
Join date: 13 Nov 2004
Posts: 1,826
02-14-2006 20:00
From: Cristiano Midnight
Linden Lab has made a breaking change to the postcards during an update today, and unfortunately none of the images can be recovered from the postcards that are being sent because they are attached incorrectly. Until Linden Lab fixes this problem, all pictures will be lost. I am working as quickly as possible to get this resolved, but until then, I hate to see any pictures lost and there will be no way to recover the images sent. All images since late afternoon have been lost because of this problem. It sucks that a lot of SL valentine's day images are being lost, but there is nothing I can do to resolve it until they fix the problem.


:( pouts
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:p
Cristiano Midnight
Evil Snapshot Baron
Join date: 17 May 2003
Posts: 8,616
02-14-2006 20:08
Ok crisis averted for now, I managed to find a way to handle the problem until LL can resolve it. I was able to recover some pictures, but not all - and I have not cleaned up the screwed up ones yet, so excuse the mess. I will keep an eye on it - if you notice any problems, feel free to send me an email at [email]cristiano@sluniverse.com[/email]. Hopefully this will be resolved very quickly tomorrow.
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Cristiano


ANOmations - huge selection of high quality, low priced animations all $100L or less.

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Jauani Wu
pancake rabbit
Join date: 7 Apr 2003
Posts: 3,835
02-14-2006 20:32
From: Martin Magpie
:( pouts


i miss crapzilla too! :(
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Jauani Wu
hero of justice
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Katt Kongo
M2 Publisher
Join date: 9 Jun 2005
Posts: 1,020
02-14-2006 21:14
Oh wow... just when I was getting ready to send in a bunch of nude photos...
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Memir Quinn
Registered User
Join date: 7 May 2005
Posts: 306
02-14-2006 22:07
From: Jauani Wu
i miss crapzilla too! :(



Wow, that thread explains a lot.
Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
02-15-2006 00:10
UPDATE FROM KAREN:

From: Karen Linden
An update to the postcard system was made today which inadvertently caused the images in Second Life/Snapzilla postcards to no longer be correctly embedded as "MIME " attachments.

We are working on a fix for this issue which will be deployed as quickly as possible on Wednesday.


Source
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Jonas Pierterson
Dark Harlequin
Join date: 27 Dec 2005
Posts: 3,660
02-15-2006 04:07
From: someone
An update to the postcard system was made today which inadvertently caused the images in Second Life/Snapzilla postcards to no longer be correctly embedded as "MIME " attachments




Don't fix what isn't broken...important lesson, how many times will it be taught..great this means maintenance today. A FIFTH morning in a row ruined. Quit with the f****** updates.
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Siobhan OFlynn
Evildoer
Join date: 19 Aug 2003
Posts: 1,140
02-15-2006 05:26
All but one of our Valentine's wedding pictures sent to Snapzilla were lost :( Good thing I saved several as textures, but I'm wondering if there's any way to send those images to snapzilla. I was trying to create a wedding album.

Thank you Cristiano and also, Torley (who had also just married SL love, Jade Lily), for working so hard to fix this issue. I'm looking forward to seeing everyone's Valentine's Day pictures!
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From: Soleil Mirabeau
I'll miss all of you assholes. :(
FlipperPA Peregrine
Magically Delicious!
Join date: 14 Nov 2003
Posts: 3,703
02-15-2006 05:57
From: Jonas Pierterson
Don't fix what isn't broken...important lesson, how many times will it be taught..great this means maintenance today. A FIFTH morning in a row ruined. Quit with the f****** updates.


Yeah, we should have all been happy with the alpha release of SL. That muscle-beach animation rocks.
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Jonas Pierterson
Dark Harlequin
Join date: 27 Dec 2005
Posts: 3,660
02-15-2006 06:46
All the constant updates annoy me.. if i don't want a new feature I shouldn't have to download it and suffer on one of my 2 days off (after working nights 5 days in a row) with the downtime.

Give us the option. Stop constantly small updating. Get rid of the resmod program.
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Good freebies here and here

I must protest. I am not a merry man! - Warf, ST: TNG, episode: Qpid

You killed my father. Prepare to die. - Inigo Montoya, The Princess Bride

You killed My father. Your a-- is mine! - Hellboy
Cristiano Midnight
Evil Snapshot Baron
Join date: 17 May 2003
Posts: 8,616
02-15-2006 08:05
From: Jonas Pierterson
Don't fix what isn't broken...important lesson, how many times will it be taught..great this means maintenance today. A FIFTH morning in a row ruined. Quit with the f****** updates.


Actually, part of the update was planned, I have been aware of it since before version 1.8 came out and had already programmed in support for the change whenever it happened. The single change was supposed to be the inclusion of the Z coordinate in the location information. Apparently, this update was applied a week ago and went as planned, but then got overwritten by a system update. When it was reapplied yesterday afternoon, the resulting postcard format was different than expected - the main filename of the postcard changed, its position in the postcard changed, and a picture of a bridge was attached to each postcard.

These are all bugs and will hopefully be resolved today, though I am now dreading the resolution as I have to fix it all over again. I will watch very carefully today to try to stop the processing as soon as any update happens in case they don't notify me in advance - if you see any problems with the site, please email me at [email]cristiano@sluniverse.com[/email] or IM me on Yahoo - my id is in my profile here.
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Cristiano


ANOmations - huge selection of high quality, low priced animations all $100L or less.

~SLUniverse.com~ SL's oldest and largest community site, featuring Snapzilla image sharing, forums, and much more.

FlipperPA Peregrine
Magically Delicious!
Join date: 14 Nov 2003
Posts: 3,703
02-15-2006 08:27
From: Jonas Pierterson
All the constant updates annoy me.. if i don't want a new feature I shouldn't have to download it and suffer on one of my 2 days off (after working nights 5 days in a row) with the downtime.

Give us the option. Stop constantly small updating. Get rid of the resmod program.


I feel for ya amig0, but updates are necessary to keep moving forward. I'm guessing here, but LL probably looked at traffic patterns and employee availability before making their decision. I'm getting better performance out of 1.8 that I have out of any other version of SL, and its much more feature-rich. Hopefully LL can continue to address some of the performance issues that others are seeing through these upgrades.

Regards,

-Flip
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Jonas Pierterson
Dark Harlequin
Join date: 27 Dec 2005
Posts: 3,660
02-15-2006 09:21
Then they can make a feature where all future updates are patches and the grid isn't shut down.

I'm fine with the current version..don't shut me out because others want more.
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I must protest. I am not a merry man! - Warf, ST: TNG, episode: Qpid

You killed my father. Prepare to die. - Inigo Montoya, The Princess Bride

You killed My father. Your a-- is mine! - Hellboy
Masakazu Kojima
ケロ
Join date: 23 Apr 2004
Posts: 232
02-15-2006 09:24
From: Cristiano Midnight
the main filename of the postcard changed, its position in the postcard changed, and a picture of a bridge was attached to each postcard.
I don't think the filename changed, the email just has a whole bunch of extra attachments. My old postcards are named "secondlife-postcard.jpg" and my site which also accepts postcards was not affected by this change (though now I am expecting it to be broken by the fix). Are you just hardcoding which attachment number the postcard is?
Cristiano Midnight
Evil Snapshot Baron
Join date: 17 May 2003
Posts: 8,616
02-15-2006 09:36
From: Masakazu Kojima
I don't think the filename changed, the email just has a whole bunch of extra attachments. My old postcards are named "secondlife-postcard.jpg" and my site which also accepts postcards was not affected by this change (though now I am expecting it to be broken by the fix). Are you just hardcoding which attachment number the postcard is?


You know on seond glance at old code you are right, it didn't change - I was scrambling with a bunch of stuff last night and thought that it had. In the email component I am using, I can't extract by name, but I can pull out the attachment by position. In a year and over 53,000 postcards, the position has remained the same so it has never been an issue -and was not an issue in the original update last week, only the revised one yeserday.
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Cristiano


ANOmations - huge selection of high quality, low priced animations all $100L or less.

~SLUniverse.com~ SL's oldest and largest community site, featuring Snapzilla image sharing, forums, and much more.

Martin Magpie
Catherine Cotton
Join date: 13 Nov 2004
Posts: 1,826
02-15-2006 09:56
Are ya back up yet Cristiano? (sorry I don't feel like searching threw this thread) We misses our little dragon :( Snappy
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:p
Sherrade Stirling
Along for the ride
Join date: 28 Aug 2004
Posts: 149
02-16-2006 07:12
Hey Cris - The change/look at pics from a previous date pulldown feature doesn't seem to be working since this problem.
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