Furious with LL

This happened to me once with a self-storage place that had my credit card on file. They were charging me double the amount every month. It took a while to clear it up.

Once you've authorized a company to charge your card, cancelling that credit card account won't work.

You could dispute the charges, but first I'd send a registered letter via snail mail to LL. That's the best way to get things resolved with billing. Companies are inundated with emails and phone calls. Paper works better!

And a registered letter gives you documentation if you need to dispute a charge later on.

I am sure that LL will fix the problem once the right person in the billing department is notified.

I know. Travis has valid points, as does just about everyone thats responded. And my account history according to LL's webpage shows everything as perfect and proper. The right tier amount, the right billing amount and everything as it should be. Yet my credit card is geting charged more then is shown that it should be. This has been confirmed by a couple of LL employees already, and action and refunds have been promised. It's just that they didn't happen, and now I can't get any sort of response from them.

Hell, they may even have fixed the database problem by now, for all I know. But a call back telling me so, and the refund to my CC, would be wonderful. And, of course, I will have to wait until the next billing date, to confirm that it is truly fixed, if they tell me it is (once again), because I've been told that at least 4 times already in the past year or so, and thus far it's not proven to be true.

I also realize that database problems can be tricky, and that some of the LL employees probably did think they had fixed the problem. But sheesh, they so need to keep the lines of communication open with me and let me know what is going on, and give me back the money that is rightfully mine, and not theirs.

I will, most likely, spend more of MY time dealing with my CC company, LL, and whoever and whatever else is needed to resolve this, but it's a shame that I apparently have to do all the work and go through the struggles, when I did nothing to cause it. But, when has life been fair eh?

Good - this is what you want. Print that out. Copy your credit card statements for the past year, or get a summary copy from your CC company (you may be able to get this from their website). Write a letter noting the discrepancy, and formally disputing the charges. Also enclose copies of any emails you have sent to LL and briefly describe the history of your attempts to resolve the problem with LL. Send all this to your CC company and send a copy to LL billing by registered mail. Make a point of noting the correct charge to your CC company, so you recognize the amount you SHOULD be being billed each month, including next month.

I think you'll have everything resolved within 30 days, including a refund of the overcharges for the past year.

It's generious of you to acknowledge that database problems can be difficult to fix, but enough is enough.

Good luck,

neko

And don't forget to send any letters registered.

I had a problem somewhat similar to yours with a cell phone company a few years back. Honestly, I had to track down the number to their corporate office and talk to someone there before anything got fixed, and this was after 6 months of talking to call center supervisors who promised everything would be fixed next month.

Email the top three at LL with your situation. Someone's butt there needs a fire lit under it.

Well, I dunno except for one example that has been handed down to me, the airline biz. My dad said flying used to be awesome - the stewardesses were fun and flying was viewed as classy.

Well, I flew to Florida this spring break and let me tell you flying was NOT fun or classy. I had to hump my own luggage to the ticket counter and at the counter they said it was too heavy and assessed me a weight surcharge. The plane its self reminded me of cramming as many sardines in a tin as possible. And we didnt even get food or peanuts. Or drinks.

So I guess negative margins make an experience really sucky. LOLZ.

If this has been going on for over a year, I would get a lawyer. Or, you might try your local news stations. Some of them have folks that folks that contact businesses for customers, to try to fix these kind of problems, hoping to get a story out of it.

I didn't read all the post because I kinda don't care, but, dispute the charges with your CC company and if it keeps up send them a certified letter. Keep a log of your attempts to contact via telephone.