Rude Busness people

I find Word gets around pretty well, and people who are rude, or dishonest, or Both find doing business increasingly difficult.
In ANY Busines, real, or On Line, Customer Sevice is King.
I read the Mall Owners reasoning behind his attitude, it doesn't hold water. The Tenant made Polite enquiries, the Landlord shot back by quoting Non existand Rules and regulations to her.
Frustrated? Why? because a tenant made a Simple request? No, I don't see cause for frustration here. A Polite response, coupled perhaps with a counter proposal would have been the way to go. In the end, Trying to do Business while acting like someone just P*ssed in your Oatmeal won't fly. You just ruin your own Customer Base.

Angel.

how many customer service calls do you get a day that you need to outsource your customer service ?

I have over 50 places i sell my designes at and 200 or more individual items and sell 100's of items a day and barely get at most 3 calls a week.
maybe my business is not as big as I though it was

Why should you or I care how the mall is run.

Despite precived rudeness, the response was fair. As for the message that was sent along with the refund; while not really neccesary and somewhat abrupt, it explained the position of the owner on the issue of changes to the mall design quite well enough. You and your friend should be highly satisfied that the process was so simple.

With a store, a new mall now, a club, an upcoming fashion show, and hosting events.... my offline IMs have recently gone from a few a week to four or five every time I log in.
God I need a personal assistant.

I will admit that there have been moments when I logged in and all I wanted to do was run off to do something or happily greet a certain someone I know is waiting for me (*smiles*) but instead I stand still and go through the messages one by one settling each little issue. The longest this ever took me was half an hour one day. The average is ten minutes... hardly a big issue and in fact have made a few really nice aquaintances this way.

If the mall owner was just having a bad day (and we all have) or a particularly busy day, it's a shame he chose a customer to be the person he lashed out at. I can understand it, but it's not a mistake a business person can afford to make. Granted we're not hearing both sides of it, but unless the other side of the story involves the renter being the one who was rude first, (and that doesn't sound like the case) it's kind of hard to imagine how he'd defend the choice to let a customer go rather than try to accomodate them with something that requires so small an effort.

As for the hair designer, I don't know who that person is and it sounds like I should be glad I don't. If being bothered by customers bothers her that much then she needs a personal assistant more than I do. And maybe a valium.


Ok, but if the process is friendly too the customer comes back.

One comment on this one....when a business owner hires a person to represent him (or in this case allows his girlfriend to do it) then business owner needs to be sure that person is of a temperment and nature NOT to misconstrue, misinterpret or emotionalize facts. Emotion should not play into it. Customer request is made... if you are a representative you relay that to your boss if you dont have the power to meet the request... plain and simple.

Again... key here (in my opinion and that is ALL that it is, my opinion) is that if you are going to succeed..... when you have a choice to be nice, you should be...even if you dont feel it in your heart. You can go home (or leave the keyboard in this case) and cuss a blue streak, stomp up and down , throw things and raise hell... but to the customer be NICE... even if you cant make them happy... be nice.

If there comes a time when you cant be nice because the person is just too big an (explitive deleted)...be nice as you explain to them that you are about to mute them, and smile as you do it knowing that you have done your best and didn't sink to their level.

Just my one pennie worth (pun intended.. and a cheesy one at that huh?)

I really like your choice of font for the quote ;0

lol cool... guess it is a good thing that i didn't take the time to in and strip it huh? I started to... i really did... but then decided not to mess with the quote )

you don't like it buy your own mall the owners can do what ever they please.
it is after all theres and you don't have to rent ,shop or anything else there.

0.o .... I believe Crucial stated she does own a mall and has for a very long time.. which she does and has. In fact it is one of the best malls in SL! And if she had an additude like the mall owner did whom this thread is about believe me she wouldn't just like he won't!!

We have said yes it is his mall and he can do as he wishes that isnt the point. He doesnt have to rent out anything and have an empty mall if he desires to do so. The point is all he had to say was sorry I dont want to move the wall and if you want a refund here it is And that is that but instead he sent a nasty note that was rude and undeserved.

Oh and before someone brings up the point he can be rude if he wants to... sure he can it is his SL if he wants to be a rude SOB good for him but believe me most designers do not want to deal with someone like that and pay thier hard earned money to a person that has that persona.

Because IMO if he is that rude about a wall one can only imagine if he wants to close the mall and he owes you rent money the additude you will recieve then if you ask why your vendors are flying back at you without notice hmm....

have you outed yourself mall owner?..

seriosly get a new notecard and dont have the words MY RULES OR THE HIGHWAY! or anything to that effect on it.. because you end up looking like a prick.

also.. I would hope this mall is a bloody masterpiece of modern design since the removal of 1 wall is going to phuk the feng shui in a bumbum...

First: We don't actually know what happened here. The fact is, it's all "he/she said". I sympathise with the example situation, I have enough experience in the forums to determin that their may be just a touch left out of the final story here.

Either way, the fact is, a customer left unhappy. it's never a good thing.

Then again...

I've had customers DEMAND a full rights version of my product so that they could rebuild and resell it, AND wanted a discount on the device. <blinked> Ayup. 3000L$ device, they wanted it for 500 and to have all rights.

I've had people start a conversion with "Your building here sucks, but can you build one that does not for me for free?"

...

Right.

Now, I am the first to say these evens are rare. They don't happen every day.

They are also the first to complain about how terrible you are when you say "no".

I'm not saying I believe either side of this story, nor do I think that anyone is spreading falsehoods. I just think that each side might have a differing perspective on what happened.

As to my customer service, I firmly believe if I sell something to someone, that I SUPPORT it full tilt with tech support. They bought a sign and don't understand the instructions? I find out what they don't understand. They can't get the media player to work? I take a look at the notecard they created for it and find out why.

It's not about the product, it's about the service. Always.