PayPal Notification Issue

Is anyone having a problem with PayPal notification?

My money was withdrawn from my account, but I have yet to receive notification from PayPal.

I phoned the 800# at LL and Michael said it takes a couple days to receive notification, which is not true. My experience with PayPal up until now is, once they are notified by the sender, the recipient IMMEDIATELY gets a response (it's automated). The recipent then can authorize the transfer to the bank or wherever.

What's going one here? Is this a LL or PayPal issue?

Is the money in your PayPal account?

PayPal rarely screws up on the notification email, but it has happened.

Heck, sometimes PayPal goes down itself.

Also note that Lawrence has been backlogged with PayPal lately.

Nothing in my PayPal account, Nothing in my LL account

The last sale I completed took the whole 5 days to get to my paypal account. I have another that's going on 4 days now.

At this rate, I wish they'd go back to doing it manually. I usually got it the next day before they automated it.

Weedy, I have noticed that notification emails in the last few days have not always arrived instantly. Something which is not the norm, as you pointed out.

edit to add: these transactions I speak of do not involve LL, transactions in general.

Wow! Combining the efficiency and accuracy of Linden Lab with the attentive customer support of Linden Lab.

Either that or they are having cash flow "issues" this week and needed to sit on LindeX payouts in order to make payroll.

Part of the functionality of requesting a payout is that the funds are removed from your account.

What happens is, you start with the funds in your account. When you request a payout the funds are removed from your account and placed in a queue for payout. This is why there is a period of time, (currently noted here https://secondlife.com/account/withdraw.php as 0-5 business days) where you don't see the funds in your SL account and may not have received it via Paypal yet.

Before the holiday we were running about 0-2 days for payouts. We currently have a backlog and yes, are unfortunately running as long as 5 business days. We are working to get that backlog cleared as soon as possible. Be assured there are no cashflow issues as suggested.

-Jill Linden


edited to add url

5 days to pay out is ridiculous. SLXchange pays out in hours. anshe chung can pay out immediately, then why can't a business such as LL do it effeciently. Why?
a.Because in large amounts, cash in the bank for a few days can add up to big dollars in the long run.
b. LL is #1 at screwing shit up. " if it aint broke dont fix it"
c. LL is slow to do or fix ANYTHING.
d. SL is laggy and slow as ever, why should the employees at LL who produce this product be any different?

just my opinion, feel free to bash

I agree. It's already been 5 days, (counting weekend days) and the Lindens can drag their heels for another 2 days. adding the 3 days PayPal takes, I may not see my money until the following Monday.

That's almost 2 weeks. Horrible service if you ask me.

PayPal questions should probably be directed to http://paypalsucks.com , where people experienced with the glitches and corruptions of that benighted organization will probably have a laugh at your expense.

this sounds like a slow linden problem, not a paypal problem.

Then sell to SLEXchange.com.

Personally, I like LindeX.

That is, by definition, a cashflow problem. I've wondered at times how a firm that does transaction processing where each transaction takes a small, finite time to process can run a consistent backlog. I think I understand now: people who were expecting LindeX to operate consistently have been "backlogged" so someone at LL could have a holiday. Banks close on holidays and thus no one's expectations are violated; would that LindeX do the same.

There was a reason that LL declined to get involved with real money about a year or so ago and I think it had something to do with the capacity to irritate customers in a way that almost nothing else can. This ain't prim drift or lag or permissions problems, this is real money and customers are far more forgiving about nearly anything but that.

I agree, this is terrible service. If small third party companies can manage to do this in a timely manner, why is it so hard for LL? Even a day or two to process is not acceptable for something that should be automated.

Umm this seems like a LL issue and not a paypal issue. I have had a paypal account since paypal was Xbank. I have bought and sold several thousand dollars on eBay over the years. I have used Paypal for payment processing for my business. I have a long history with them. If someone sends you money it is immediately available, notification has always been instant. I think the issue here is LL is withdrawing money from accounts, letting it sit, then sending paypal payments. It is probably a banking issue because they are probably unwilling to float cash to cover payments. Whatever the issue, I seriously doubt the problem is with paypal since it works for almost everyone else (except all the people that send off the fruad alerts and complain on the internet).

Yeah, money was taken out of my acount on Wednesday. I can't even cancel my order even if I wanted to at this point.

They dumped blame on PayPal when I called the 800 number, claiming PayPal takes two days to notify. My experience with PayPal in the past has been nothing less than instant notification.

When GOM was around, it was 4 days tops, from Lindens to $$ in my bank. I could deposit at the GOM ATM before noon Tuesday and have cash in hand by 3pm Friday.

I miss GOM.

Paypal notifies you instantly you have been paid, even if the funds aren't available. If someone pays you with an ECheck the money will be there in your paypal account, you can see it, and you are notified as soon as the payment is made, then after X days when they clear the funds you are notified the funds have cleared. So again, paypal lets you know instantly money is there, this has to be a flaw in LL processing.

It is. LL got the money for the Linden dollars I sold. I have no idea where my money is.

In a queue, yeah riiiiight. I have no control over MY money. No ability to track it, no ability to cancel the order, no proof it even exists.

Basically. we are at the mercy of LL whimsy when it comes to getting paid.

I never had to wait with the GOM.

OMG! Commercialism!

I feel your pain. I withdrew cash on Wednesday and it hasn't been seen since. I wouldn't call me impressed at this point. Why is there a backlog? I'd assume that this could be automated, but if it can't be, then it seems LL doesn't make giving us our money much of a priority. Disappointing.

add my name to the list. i agree, this is bad service. i have no problem waiting a few days, but 5+, plus the few days waiting for the funds to be cleared from paypal, is much too long. i buy/sell with ebay frequently, and always use paypal. the person is notified immediately, whether they are buying or selling, and the only wait is for the funds to clear. there is no reason it should take LL 5 days to enter the transfer details into paypal.

My last LindEX money transfer completed this morning. The L$s were actually sold on LindEX on Saturday, Nov. 26 (in the afternoon), and I see the money finally transferred into my checking account from PayPal this morning. The email came from PayPal on Thursday, Dec. 1 that the money had been transferred to them from Linden Lab.

The last time it took this long (during a transaction earlier in November), I called PayPal after about three days; they told me it took a while for the money to be transferred into my checking account because it had to go through some sort of international banking system. PayPal's delay is probably due mostly to increased business during the holiday season. I don't think I was transferring money around via GOM last year during this time, so I have nothing to fairly compare LindEX against.

Linden Lab promises a LindEX turn-around time of 1-5 business days, and they seem to fulfill that. The thing I find most disconcerting is when I'm in that limbo state between PayPal saying they will transfer the money and when they actually put it in my account. I find this a bit disconcerting.

Beryl,

Electronic bank transfers (known as ACH transfers) take several days - normally 2-4 at least, unless you are dealing with a bank wire, which takes a few hours but is considerably more expensive. The slow down with Paypal is the bank, not Paypal - you are transferring to your checking account, and for some reason, even though it is all computerized and automated, ACH transfers can take days. I rarely transfer funds to my bank account for that reason - I have a Paypal debit Mastercard and use the funds directly that way.

As far as the 1-5 business day to Paypal thing with the Lindex, how is it that IGE can do it in a few hours, and GOM did it the same day, but it takes LL up to 5 days? Again, the whole thing is automated now - Paypal has a mass pay system that many transactions can be submitted at once, and the other bonus is that Paypal premium account holders pay no incoming fees when that system is used. I don't know if LL is using it as I have just left any Lindex fees in my account to pay my tier. However, 1-5 business days is a big step backward from the service currency exchange customers are used to.

Yeah, I figured this slow-down was on the bank's end. The weird thing is that the last time, I called my bank first and asked them about the money, and they denied any knowledge of a pending transfer. So then I called PayPal, and they assured me it was in the works. It's frustrating when money is in limbo. I don't really want to get a PayPal Mastercard, but I realize it's an option.

I totally agree that GOM's service was much better than LindEX, for speed of processing. I guess I'd rather stick with a known quantity (Linden Lab), though, than go through either of the other alternatives (one of them being IGE, about which I've heard a number of not so great stories). I figure that even though LL might be a little slow, I know I will get my money eventually. I realize that not everybody has this forgiving attitude, however, and many want their money more quickly, which is certainly a reasonable customer service expectation.

I think that if GOM decided to reinstate their service right now, they'd be VERY competitive against LindEX and would be able to grab a good share of the market. I hope Tom and Jamie are keeping an eye on all this.