Why Close Any Thread? Censorship

Hey, you whiny cat lover!!

I love seeing Torley go pop!! I was ready for popping myself.

To much to read here but you guys do know in a lot of forums it is even against the rules to even discuss moderators actions, they say take it up with them in private. Hmmmm maybe they should implement that here, something to think about.

As was I.

The cat wasn't even mine, by the way!

I think the degradation of professionalism is more largely to do with how the companies themselves handle complaints.

At the end of the customer complaint chain, the most that typically happens is that the complainant gets a coupon in the mail, the employee gets asked what happened which is usually a muting point where no chew-out occurs and the employee suffers no reprocussion, and the company files away the complaint in case the employee gets a chain of them in a row. One from time to time is considered acceptable, and in some venues (such as mine) a mandatory sign that the job is being done in a manner that interests the company more than the customer, the real goal of any major corporation.

Knowing that, the employees have no need to restrain themselves as much, which is probably psychologically healthy, but also decreases customer satisfaction.

On the other end, the customer knows their complaint will go nowhere fast without an attorney's expensive involvement, so they just shrug off the experience and go to a competitor. The lost business doesn't hold much weight because all the companies have employees doing the same thing.

People also are taking a more liberal swing, especially youths, when dealing with businesses and business practice. Edit: This is largely due to the fact that people see professionalism more and more as a control system than a social more. As such, even customers become uncomfortable when dealing with someone who is "too professional". It's near synonymous with "corporate hardass". I know when I was a salesperson, I always worked with the most casual looking customers and left the well-dressed to the other employees. I knew that I could sell more high-margin equipment to the casual person, and as a result I consistently outperformed my peers. Both Best Buy and CompUSA had me assist their trainers on a regional level because of this.

I'm surprised you haven't had the issues you've cited you've yet to deal with, as they are pretty common.

It may be. The American South is much, much more casual than the North, and the social more of "business dun' come kilt' the General Store" permeates the culture. Still, I've seen the "professionalism is pretentious bullshit" way of thinking creeping steadily northward.

But we all still <3 Torley, right?



....Well forget you all, I still do!

I adore Torley myself, and both approve of and encourage her response.

I do, and Torley and I have been friends for quite some time in-world, which is why it's frustrating to be painted as a Torley basher.

I am not discussing an acute issue like that of Torley's at this point, I am discussing a devil may care attitude toward customer service, and the notion that maintaining some sense of business decorum on a consistent basis is lost.

I am over it the Torley issue, maybe others will arrive there soon themselves.

I don't know... in a more general sense (perhaps it is possible to get a useful discussion out of this whine thread) whilst I've experienced rude customer service people a few times, the number of customers who are rude seems to far exceed that. And people in customer-facing roles are Not Your Monkey. I have much more respect for a company where the customer is not always right than for one where there's enforced obsequiousness - I don't care to do business with establishments that discipline or fire people just because someone phoned in a complaint.

If someone is an arsehole, they should expect to get treated like an arsehole, not that they can get some sort of thrill from dominating some phone monkey or cashier who can't answer back without losing their job.

Of course, similarly, if I'm polite and reasonable and give the right information, I expect CSRs to be polite and reasonable and helpful back, but I find that that generally tends to happen.

Well. I consider that being right counters being respected and profitable, and should do generally. So we may have to agree to disagree there.

Not to say that people should be rude about it - I'm keen on manners, but there does come a point where one cannot be polite any longer. At that point it may be better to withdraw completely and hand the customer over to someone else, but it may not, too.

Oh, the original topic of this thread was stupid, this is way better.

From what I read, the entire reason new threads were opened about child porn and age play was because the first ones were censored. Had they left the first one thread open, why would anyone open another unless it was for a valid new angle on the topic?

The first threads were not censored, they were closed because the poster violated forum rules - first by naming names, then by posting a "why was my thread closed" thread. Additionally, she spawned multiple threads at the same time after that. There were not valid new angles in each thread, it was all the same thing. It amounted to spamming the forum.