Sinewave and customer service complaints..

Glad to see you made it here to defend yourself Easy. I have never had an issue other than Lag when dealing with Sine Wave. Now if you can fix your lag monster.. I'd be happy.. lol J/K...

See everyone was in a panic.. Easy will fix everyone in due time.

Forgot to mention, we are also in the process of changing our inventory to copy/no trans, which will of course make the whole thing a lot easier. That will be completed and available in the next couple of weeks

/me Pokes Easy... I'm still wanting an object like huddles that will work good with the sprinkles etc... Oh yea I know you forgot about our conversation..

O.o

Ok I retract my statement about your customer service sucking. Sorry!

LMAO Briana

Well, i do retract that post! The system seemed so chaotic and being ignorant as i was about the issue i became infuriated. Now we know why - 3000 transactions!

3000 freaking failed transactions. I am really surprised i got my dances after 5 days. That is a great turn around time.

But i also stand-by my assumption that they make loads of money (3000 transactions at $150-350 a pop!!) and should have the infrastructure to handle such failures.

It is great to see that they are growing and expanding to make sure when and if things like this happen again they can be rectified/resolved faster.

And switching to COPY/NO TRANSFER makes me want to cross my legs and get all squirmy happy style in my chair.

It is good to see the best doing what it takes to remain the best.

Yea most of us only deal with maybe 3000 Transactions in a year.. I'd say 5 days is outstanding.

I've had many sucessful purchases of Sine Wave dances. I have a routine over half an hour long comprised almost enirely of Sine Wave dances.

I think animators in SL are milking the money because there just isnt enough talent out there to bring prices down to a level comparable to other forms of media in SL, but saying that i've not had any failed transactions and am satisfied with the quality of the animation on all bar 1 of the dances I purchased from Sine Wave.

The one i'm not satisfied with I just didnt notice a glitch in the animation before I bought it (An inexplicable pause), but I cant fault their customer services because I never bothered to rectify it - i've more than enough dances i'm happy with.

Hm, will all stuff get these permits, or will you give the buyer a choice?

I think it's necessary that I should update on the progress of my failed delivery.

First of all, I have received my item I purchased on the 15th of November, I received a message from Sinewave Gears on the 24th, instructing me to send the full transaction information, I did so on the 25th, and received my item within 5 minutes.

As previous posts pointed out that time was a bad one for deliveries, and sine wave is probably working down a very long list.

Easy, as long as you are in here, can I please request some sort of simple teleporter board at your main landing point to get us where we want to go? Please? Pretty please? With Cherees on top?

The dances are too expensive?

How cheap are they supposed to be? $250L seems pretty fair seeing when Animations came in v1.4 people were charging $100L for built-in Poser4 poses.

And what about the money it takes to buy the equipment to motion capture the dances? That stuff is like astronomical in price to the tune over $10,000 USD last i heard.

I fine the price point extremely fair. The dances that cost $350 i do question, but $250 ($1 usd) seems rather reasonable compared to the prices of animations when they came out.

I paid nearly 50k in 2004 for a custom standing animation that lasts barely half the time of most Sine Wave dances - so with that in mind - the prices are fair, to me.

I'm with you Briana.. The motion capture animations are by far worth the money we are paying..

Break it down...
Equipment - 10k Plus US money
Then you have to pay the dancers to perform the dances
Upload etc

250? Well worth it

I think you miss-understood me. Sine Wave are competetively priced. I was megrely pointing out that whilst I can dress my avi to be super cool for under 1-2k, it cost me over 20k to make her dance. In relation to prim work animation is expensive.

Motion capture isnt necessary, and i'm pretty sure on a lot of dances isnt used. Anyway it can be done for a few hundred pounds although most professional setups are indeed more expensive. What isnt cheap is the people who do it as it's a very niche skill afterall.

Please dont read my words as a complaint. Just an observation. There are not many places to get quality dances in SL, Sine Wave are one of the few with sufficient quality and fluidity of movement to be used on my avi!

How does it cost you over $20K Linden to dance?????



Unless you are dancing from some ancient dance ball or freebie folder full of dances - Motion Capture is necessary. There is a HUGE difference in the quality of dances between motion capture and standard hand animated.

I would NEVER EVER buy a non-motion captured dance in SL now. That would be like switching to non-prim shoes and Linden hair.

Actually I spent more, but it cost me that to get to the point I was happy with the routine *shrug*. Maybe i'm just a tart.


Motion Capture is a tool, it helps the animator work by doing a lot of the hard work for them. I work in and around an industry which uses motion capture so you're preaching to the converted - but i'm used to seeing animators use motion capture as a basis to work from - and the talented ones saying "pfffff fancy schmancy i'll do it by hand thanks".

for those interested i posted the chat from the sine wave channel in a new thread so people coming to the forum looking will get the information from the channel..
with so many losing dances his quotes will be buried in an older thread..

Well in SL it has happened the reverse. People/animators worked by hand (and importing purchased BVHs from motion cap companies), and moved to motion capture.

Going back to really good hand made animations is the wrong direction.

omg hand mades?? i would never buy anything..
i can't tell you how hard it was to dance on a stage with 20 dances on my screen because of no huds at the time and try to work the stop button to change up before the crap part of the dance showed up or that vanish back to the start point..
look i'm here !! now i'm over here!! magic!!
sine wave was a breath of fresh air and so were huds hehehe

LOL so true....

Holli was real good at syncing dances she taught me a thing or two about setting them up and if I recall had all motion capture dances in her arsenal

we actually used to work on change overs at timeless..
the girls all would be in sync and whoever was front girl had to work the huds for everyone behind them..the front girl would seperate from the rest at the right time going to an animation while the girls in the back were like backup singers..

i remember we all worked on that and the girls just seemed to love it from doing the regular eroctic dancing of other clubs..

i wanted to go into doing things like dianah ross and the supremes and other synch things we would come up with on our own..

when we hired a girl there we asked them to choose a couple songs one that they felt was their song..they were to invent a routine for that song..

our stage had an elevator.we were set up where they came up as thier song started..they were already doing thier routine..fog all over the stage clearing as the dancer or group of dancers gave a show..omg i could go on forever about the shows and things we were going to do there but i'll stop before i drift way off topic like ii am now hehehehe

i just remember we had such a ball practicing ..i bet she is really good at it now..she was really full of energy and very good then =)

Perhaps this is not the place, but...does SineWave have gift cards?

i think they do..wow i'm not sure..Christmas coming up and all..thats a great question ehheheehe

Hmmm funny how Sinewave can receive money with no problems but fail to deliver goods or reply when you send them a notecard regarding this issue.

Well taking the money and not delivering the items is an SL server problem, they don't stand there in person taking money from people and handing over the dance animations by hand. If SL messes up there is nothing the creator can do about it but spend time going through the messages they receive.

As has already been put on this thread, 3000 failed transactions in two days takes rather a long time to reply to and a massive amount of work. I would also say that 3000 IMs/notecards aren't all likely to be received.