Maybe somebody's working out the VAT I should be paying on the transaction. Or maybe this is just another reason to feel less than happy with SL.
Thanks...Perre
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Perre Anatine
reflect..repent..reboot
Join date: 6 Jun 2007
Posts: 714
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09-29-2007 20:38
Does anyone know how long it takes to transfer $L funds into a SLEx account. I used a SLEx Bigwig ATM terminal about half an hour ago and the funds (12000) haven't appeared in my SLX account yet..is this normal. I've transferred funds on several occassions and the funds are always there as soon as I log into SLX..within minutes.
Maybe somebody's working out the VAT I should be paying on the transaction. Or maybe this is just another reason to feel less than happy with SL. Thanks...Perre _____________________
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Cristalle Karami
Lady of the House
Join date: 4 Dec 2006
Posts: 6,222
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09-29-2007 20:41
Does anyone know how long it takes to transfer $L funds into a SLEx account. I used a SLEx Bigwig ATM terminal about half an hour ago and the funds (12000) haven't appeared in my SLX account yet..is this normal. I've transferred funds on several occassions and the funds are always there as soon as I log into SLX..within minutes. Maybe somebody's working out the VAT I should be paying on the transaction. Or maybe this is just another reason to feel less than happy with SL. Thanks...Perre Are you sure you paid Exchange Street and not someone else who put a prim over the atm? I know that if you use the remote deposit, it takes up to 10 minutes. _____________________
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Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
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09-29-2007 20:47
Check your transaction history on your SL accounts page(s) to see who you actually paid.
This thread contains some sage advice about paying into your SLX account from inworld, including fuller explanations of that which Christalle just mentioned. /327/09/205610/1.html _____________________
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Perre Anatine
reflect..repent..reboot
Join date: 6 Jun 2007
Posts: 714
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09-29-2007 21:03
Check your transaction history on your SL accounts page(s) to see who you actually paid. Yes checked that and it's showing it to be the genuine article, Terminal Bigwig. I'll have a look at the thread and I've chased up SLEx with a query message and an E Mail. Thanks for the advice folks..it's probably just taking it's time getting there. Perre  _____________________
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Phoenix Psaltery
Ninja Wizard
Join date: 25 Feb 2005
Posts: 2,599
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09-29-2007 22:04
Who the hell is Terminal Bigwig? I don't even find an avatar by that name listed in-world.
All authorized SLEx terminals belong to Exchange Street. P2 _____________________
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Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
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09-29-2007 22:18
I had the same reaction, but SLXTerminal Bigwig is listed on their site as an employee. I did think all payments went to Commerce Leader though.
Edit: I just dug a little deeper and the site does say valid terminals are owned by either Exchange Street or SLXTerminal Bigwig. _____________________
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Kaimi Kyomoon
Kah-EE-mee
Join date: 30 Nov 2006
Posts: 5,664
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09-29-2007 22:23
This is a long shot but is it possible that your are looking at a cached version of the SLEX site and that's why you're still seeing the same balance? Is it still the same after you hit "reload"?
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Ava Glasgow
Hippie surfer chick
Join date: 27 Jan 2007
Posts: 2,172
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09-29-2007 22:59
Don't be afraid to use the big red HELP button on the SLX site. They tend to be very helpful there.
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Nimue Jewell
Unabashedly Leggy
Join date: 20 Mar 2007
Posts: 1,745
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09-29-2007 23:18
Don't be afraid to use the big red HELP button on the SLX site. They tend to be very helpful there. I agree. I've always gotten really exceptional customer service from the folks over at SLEX. _____________________
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NeatTrick Nixdorf
Registered User
Join date: 25 Aug 2007
Posts: 12
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09-30-2007 00:42
Don't worry. I have had this happen before, and panicked that my L$ had dissapeared after not showing for a few hours.
Open a support ticket, pass them the TN .. all will be sorted within a 24 hours. |
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Daniel Regenbogen
Registered User
Join date: 9 Nov 2006
Posts: 684
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09-30-2007 01:15
Use the SLX support system. Happened to me too, the ATM even told that in chat. 10 hours later I had my money on my account. They are LOTS faster helping customers than LL!
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Raudf Fox
(ra-ow-th)
Join date: 25 Feb 2005
Posts: 5,119
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09-30-2007 05:28
I agree. I've always gotten really exceptional customer service from the folks over at SLEX. Yep, usually they respond within 24 hours or next business day, unless they are swamped due to SL reasons. I'll give them loads of kudos on that! _____________________
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Perre Anatine
reflect..repent..reboot
Join date: 6 Jun 2007
Posts: 714
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09-30-2007 05:58
Don't be afraid to use the big red HELP button on the SLX site. They tend to be very helpful there. Don't worry. I have had this happen before, and panicked that my L$ had dissapeared after not showing for a few hours. Open a support ticket, pass them the TN .. all will be sorted within a 24 hours. Use the SLX support system. Happened to me too, the ATM even told that in chat. 10 hours later I had my money on my account. They are LOTS faster helping customers than LL! Yep sent them a message yesterday (two in fact) expressing my concern..this being the weekend of course I dont expect a reply till tomorrow..so I wait with baited breath (loathed now however to spend a penny in SL on anything, even on the textures I so desperately need to finish my temple project) Thanks for the advice 'n' interest folks, Perre _____________________
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Phoenix Psaltery
Ninja Wizard
Join date: 25 Feb 2005
Posts: 2,599
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09-30-2007 15:21
Actually, the very same thing has happened to me now. I'm sure it will get sorted out soon.
P2 _____________________
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Jack Sakigake
Registered User
Join date: 13 Nov 2006
Posts: 150
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09-30-2007 17:48
I had the same reaction, but SLXTerminal Bigwig is listed on their site as an employee. I did think all payments went to Commerce Leader though. Edit: I just dug a little deeper and the site does say valid terminals are owned by either Exchange Street or SLXTerminal Bigwig. SLXTerminal Bigwing is an empolyee of SLX, he came to my SIM installed a SLX Terminal a few weeks ago. |
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Perre Anatine
reflect..repent..reboot
Join date: 6 Jun 2007
Posts: 714
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$L -> SLEx = Found!!
09-30-2007 18:08
Thanks for all the advice folks, the spondoolitz have finally arrived in my SLEx account and I can now go on a mad insane spending spee..
Kerchink..Kerchink..Kerchink..Ker....  Perre _____________________
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Phoenix Psaltery
Ninja Wizard
Join date: 25 Feb 2005
Posts: 2,599
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09-30-2007 18:31
In my case it turned out that the parcel owner where the atm I used was located had outside scripts turned off. An SLX employee contacted me and got my problem resolved.
P2 _____________________
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