Analogy

Could you imagine pulling up to McDonalds and start up the drive through and a voice booms out, "Sorry, we are experiancing a high lunch time demand, our drive through is currently closed."

Or getting to the counter, "A Quarterpounder with cheese please." A rather non caring response, "Sorry, out burger fryer is experiancing a high demand at this time and your order cannot be filled."

Can you imagine, if this was not something that was regular, but happened oh, a few times a week, usually during the demand period. Now, McDonalds could say, well come back later for your burger and we will servit it through the drive through. I dont want a burger later, I want one now. It is now that I am hungry for said burger.

How long would McDonalds be in business.

Linden Labs, this product is fail. The only thing keeping you even remotely alive is the lack of serious compitition. That will end soon enough and then your failure, over at least the last three years that I have been a member, to fix the product you sell to us, will come back and haunt you.

Everytime I have a little bit of free time and want to relax with SL, and you fail to deliver, the more and more I cannot wait till the day this happens to you.

That analogy doesn't work for me.

thanx for the giggle, I needed it

It was slapped together out of frustration. *shrugs*

Can you imagine comparing a multi-tasking network server with limited bandwidth capacity that handles multiple clients simultaneously, to a one-lane drive-through that handles only one customer at a time all day long?

No, I can't either.

I think the point is there should be no excuse.

Thank you.

Thing is, Nimbrel, if you are waiting eagerly for the day SL fails so you can dance on its grave, why are you even bothering with the analogy?

Well if you were a bum who expected the quarter pounder with cheese for free and expected free handouts every day, would you?

I mean it's free to be in there and free for your kids to play in the playground some mcdonalds have, and their contest pieces like that monopoly thing they bring out once in awhile dont require a purchase...

...you still wanna work with that analogy?

I have been asked many times to pull around and wait for my order when McDonald's was very busy. Just sayin'

When I get tired of the bad service at McDonalds, I don't go there anymore.

Actually, here's the better analogy.

I was in a computer software store a few years ago buying a last-minute gift on Christmas Eve. The store was packed. Right before I was ready to check out, the cashier started telling people in line that their computer network was suddenly not working, meaning they couldn't take anyone's credit cards.

I stayed in the store for maybe fifteen minutes, waiting to see if it were just a temporary problem that would be fixed immediately. It was still a problem, so I put the package back on the shelf and left. Most of the busy store had already cleared out by then.

I don't know how long the outage lasted for that store- but can you imagine how much money that software store (and every store of the chain on that same network) lost for even a half-hour of outage on Christmas Eve?

To more perfectly analogize that to Second Life, you'd have to add two things:

First, the outage doesn't happen rarely, and occur coincidentally with the most critical sales time of the year. The software store would have to experience the outage at least every few days, and particularly on weekends, during any time when more than one person is in the store.

Second, the customers don't leave and go somewhere else when the outage occurs. Instead of putting the packages back and leaving for another store, the customers camp out in the store all night waiting for the outage to cease.

totally honest awnser 68 years happens all the time there at lunch

or there asset server puts the wrong order in your bag or it loses your french fries.

but apple to orange comparison may sound lever to the LQs but never hold water

Oh yeah, there no doubt the farm needs serious work. There simply shouldn't be this much downtime all the time. But, that doesn't mean the product's a failure.

I'm a paying customer. Happy to be. I know networks are weirdness in metal framing. And there's several things we all know they should do to fix it and make it better. But failure? That's pretty strong. I'd go with "undershooting potential", for sure. Not failure.

In Britain, where I came from, the Sainbury's superstore chain has had its online home shopping service offline for several days, apparently.

Let's hear it for Linden Lab they do a good job! Most of the time SL works OK these days for me. Hasn't always been like that and probably won't always be in the future, but now it's chumbling along sweetly.

if mcdonalds was giving the burger and fries for free I would not complain if they were so busy they just could not get to me at that time

(analogy doesn't work, SL IS free, no one has to pay, burger and fries are NOT free, we have to pay for them)

again I repeat SL IS FREE, no one has to pay
complaining about a free service is just plain loco

(I pay, and I choose to pay, I do not complain because I know I can play for free if I so choose to)

In LLs defense, anyone providing a product to something like the SL grid is going to lie about its true capabilities. Hell even buildings of RL commercial builders will lie to get you to use them and do whatever they can to save a buck even if it means not meeting the customers demands or needs in a way that said customer will not know of till all is said and done and there is no way to have them come back and "fix" it because that costs money, as was my experience when my workspace moved to a new "build to suit" NOT building. Plenty of POWER my ass!

I am quite sure that LL had intended their solutions provider to come through, that they would meet LLs expectations as the solutions provider said they would. And I do not want to bust to hard on the solutions provider, it may well be that what they thought the Database would be doing having never provided solutions for something like SL before was in reality totally different. LL is working on this issue as they say they are making changes to reduce database load.

Unfortunately like rewiring a building once its complete and in use, switching things like databases are extremely difficult, especially if you want to do it in a way with little or no down time. Running two different databases would be tricky at best, dangerous at worst for even the most adept IT crew to keep SL open and change database platform by either mirroring them, or changing in blocks.

My Whopper has been ruthed into a Happy Meal! nuuuuu!!!

This actually happened to me a couple days ago. It wasn't at McDonalds, it was a little Vietnamese place that I heard was really good. I walked in at lunchtime and all the tables were full:

Waiter: We full up. You go away.
Me: (confused) you want me to wait here for a table?
Him: No. We full. Go away.
Me: There's no list?
Him: Come back tomorrow.
Me: Tomorrow?
Him: (exasperated) We FULL! No seats. You go away, come back early tomorrow. You eat then.
Me: You're seriously throwing me out of your restaurant.
Him: See you tomorrow.
Me: Unlikely.

I'm not kidding. I have witnesses. I was appalled. So I hit the Pan-Asian place across the street. It was excellent.

oh - and I went to a Kentucky Fried Chicken once and they were out of chicken. WTF. You're open because someone might want to come in and buy some gravy and a pint of fricken' cole slaw? It's not Kentucky Fried Side Orders for God's sake. Go get some chicken!

Nimbrel, I can understand your frustration...not necessarily agree with it, and I certainly don't see any similarities in your analogy with LindenLab or Second Life...but I can see you're tired of it all.

There really is little to compare SL to, from what I see - a virtual world, that currently allows over 60k people to log in simultaneously (and that number keeps growing), and keeps all of that information updated on the fly...

...along with being free, if one chooses...

Providing 3D modeling tools, a programming language, image capture, chat, IM's, voice chat capabilities, and on and on...

Without requiring licensing fees if someone wishes to add their own content (albeit, within the context of their viewer, which allows multiple image formats to be used, with image sizes allowed up to 1024x1024 pixels, sound and animation files to be loaded, streaming video and audio allowed, internet browser, etc)

...and more, of course...


Anyway, the point I'm looking at is this: if this was something as simple as creating a burger and fries from cardboard, then just as McDonalds has competition, so would SL.

It's not. There isn't any competition yet, due to the sheer complexity of what is offered.
When someone does offer up something with all of this content available, I agree that LL will need to truly be on their game if they wish to remain on top...

...and yes, I do realize there are other offerings out there, but as of yet, everything I've seen and been told indicates they simply do not offer EVERYTHING that SL offers - which is why I'm still here.

Probably why so many people are still here.

.

/me points to the TM on the sign and giggles

Nimbrel, I understand that you're frustrated but it's somewhat ironic that you used the fast food industry as a basis for comparison since customer service is often severely lacking in that business and it doesn't seem to hurt their bottom line notwithstanding all the fast food alternatives that are out there. Funny enough there is an analogy to a certain extent for those of us who are not business owners, land owners or premium members. "You get what you paid for."

McDonalds is like that at high demad times..how many times i have pulled in and had to pull up and wait for fries or apple pie or whatever they are not stocked up for at the rush..
same with burger king and kfc

I just know I really want a milkshake and a warm apple pie thingie right now.